Support Board
Date/Time: Fri, 27 Jun 2025 21:36:12 +0000
Free trial almost over and whole time I've had "Not Connected" in Red. I've tried Fil
View Count: 535
| [2021-09-23 06:06:36] |
| User341905 - Posts: 3 |
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DTC Protocol Server feature not enabled for Sierra Chart account. | 2021-09-23 04:42:44.342 * Reading Internal Order ID file. | 2021-09-23 04:42:44.343 Reading Trade Orders file. | 2021-09-23 04:42:44.450 Reading Trade Positions file. | 2021-09-23 04:42:44.451 Reading Trade Account Data files. | 2021-09-23 04:42:44.452 UDPListener (580). Port 22904 | Listening on UDP port 22904. | 2021-09-23 04:42:44.543 Software version: 2308 64-bit | 2021-09-23 04:42:44.544 Primary Thread ID: 260 | 2021-09-23 04:42:44.545 Usage end date: 2021-10-07 | 2021-09-23 04:42:44.545 Usage time has ended. Sierra Chart is in Free mode. Features are restricted. | 2021-09-23 04:42:44.545 To purchase usage time, select 'Help >> Add Usage Credit' on the menu. | 2021-09-23 04:42:44.545 * Allow Support for Sierra Chart Data Feeds is enabled. | 2021-09-23 04:42:44.545 Current selected Data/Trading service: SC Data - All Services | 2021-09-23 04:42:44.545 Custom symbol settings values: enabled | 2021-09-23 04:42:44.546 Chart Update Interval: 500 | 2021-09-23 04:42:44.546 Intraday Data Storage Time Unit: 1 | 2021-09-23 04:42:44.546 Time Zone: +00:00:00 (UTC+00) | 2021-09-23 04:42:44.546 2021-09-23 04:42:44 Local computer time in UTC | 2021-09-23 04:42:44.546 2021-09-23 04:42:44 Local computer time in SC Time Zone | 2021-09-23 04:42:44.546 2021-09-23 04:42:43 Server time in UTC | 2021-09-23 04:42:44.546 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-09-23 04:42:44.546 Program path: Y:\SierraChart\ | 2021-09-23 04:42:44.546 Data Files path: Y:\SierraChart\Data\ | 2021-09-23 04:42:44.546 OS Version Number: 6.1 | 2021-09-23 04:42:44.546 Locale Setting: C | 2021-09-23 04:42:44.546 DLLs: UserContributedStudies_64.dll | 2021-09-23 04:42:44.546 Allowed protected custom studies: | 2021-09-23 04:42:44.546 Checking for new symbol settings. Requested symbol settings MD5 for service code scdataallservices. Request ID: 1. | 2021-09-23 04:42:44.568 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-09-23 04:42:44.584 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-09-23 04:42:44.841 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-09-23 04:42:44.841 Received 5 login tokens. | 2021-09-23 04:42:45.335 Symbol settings MD5 received. Request ID: 1. | 2021-09-23 04:42:45.994 Symbol settings are up-to-date for scdataallservices. | 2021-09-23 04:42:45.994 Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2021-09-23 04:42:51.813 * Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2021-09-23 05:19:26.199 * Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2021-09-23 05:19:46.614 * Connect to Data Feed | Service Package does not support this function or account is expired. Select 'Help >> Account Control Panel' for account management. | 2021-09-23 05:22:43.899 * Uploaded an image to the server. Request ID: 1 | 2021-09-23 05:44:13.285 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Creating socket. Using TLS 1.2. | 2021-09-23 05:44:13.286 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | New receive buffer size: 32768 | 2021-09-23 05:44:13.286 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Connecting to IP: 95.216.233.104. | 2021-09-23 05:44:13.286 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-09-23 05:44:20.325 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | CloseSocket call. | 2021-09-23 05:44:20.326 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-09-23 05:44:20.326 HTTPS connection ID:1 to www.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-09-23 05:44:20.327 |
| [2021-09-23 08:55:12] |
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Your account has been activated and the usage time extended if necessary. If Sierra Chart is running, it will automatically be activated within about three minutes. However, you may need to exit from the Sierra Chart charting and trading software by selecting "File >> Exit". And then open Sierra Chart through the icon on your desktop or through the desktop Start menu. After your Sierra Chart usage time ends you need to pay for additional usage time through "Help >> Add Usage Credit". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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