Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Tue, 16 Apr 2024 16:58:38 +0000
Startup problems
View Count: 346
| [2021-09-21 21:26:18] |
| User690763 - Posts: 3 |
|
Used amp clearing to fund with cqg sierra charts option. Before this I could not go live currently I cannot go live. I have screenshots of what I have currently. When selecting cqg or cme account none will give me any live data. My ES footprint now wont show any more data realtime nor will the chart update. When I load my chart it says symbol unknown. I cannot get out of sim account either. How do I get started trading with these errors? I have submitted screenshots for reference what should I do from here to go live with my balance posted that I have transferred into this account? Thank you.
|
Private File Attachment Deleted. Private File |
| [2021-09-21 21:28:33] |
| User690763 - Posts: 3 |
|
I will attach more screenshots below for further information.
|
Private File Private File Private File |
| [2021-09-21 21:29:15] |
| User690763 - Posts: 3 |
|
File attached
|
 symbol unknown.JPG / V - Attached On 2021-09-21 21:29:07 UTC - Size: 391.95 KB - 114 views |
| [2021-09-22 08:25:52] |
| |
|
We see you have successfully connected to CQG. The next step is to translate the symbols to the current service with this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: