Support Board
Support Board
Search Board
Control Panel
View My Posts / Threads
Direct MessagesDate/Time: Thu, 02 May 2024 13:03:23 +0000
correct data server
View Count: 550
| [2021-09-07 09:14:14] |
| User278398 - Posts: 291 |
|
hello after i paid to get data from u, which data name i need to choose? |
 Screenshot 2021-09-07 121146.jpg / V - Attached On 2021-09-07 09:13:56 UTC - Size: 90.08 KB - 151 views |
| [2021-09-08 14:27:03] |
| John - SC Support - Posts: 31293 |
|
The choice for the Current Selected Service is dependent on what trading service you are using. If you are not connecting to a trading service with your Sierra Chart, then you would want to leave the Current Selected Service set to SC Data - All Services, which is the default setting. This will allow you to get the data from us (including delayed streaming data from the CME Group and EUREX).
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-08 16:49:17] |
| User278398 - Posts: 291 |
|
i don't really sure what r u saying... i want to get all the data service from sierra chart to see real time and level2 data. i attached pic file of my recurring services, as u can see beside package 5 i payed for the real time and i think for the level2 data. what i'm missing? i need to pay for anything else? i need connect to other service?(i'm now connect to " SC Data - All Services")? maybe i need to connect to "Denali Exchange Data Feed"? does "Denali Exchange Data Feed" is " SC Data - All Services" ? i will appreciate your Unser, i really don't know what to do to get the data i need regards. |
Private File Attachment Deleted. |
| [2021-09-08 17:08:56] |
| User278398 - Posts: 291 |
|
do u need that i send u my message log ?
|
| [2021-09-08 18:17:48] |
| John - SC Support - Posts: 31293 |
|
Are you going to use Sierra Chart to actually place trades? If so, what broker are you using for your trading?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-08 20:11:52] |
| User278398 - Posts: 291 |
|
i'm not (not for now anyway) going to place my order with sierra chart to place trades. i just want the data from your charts to place my order in my broker software (interactive brokers), if it is matter to your question. any way i have all data (real time and level 2 ) i need from my broker. (i try to connect my broker Through sierra charts, but i get the same data without the level 2) |
| [2021-09-09 16:24:32] |
| John - SC Support - Posts: 31293 |
|
You have signed up to get the U.S. Equities data from us (Sierra Chart) through our Sierra Chart Exchange Data Feed. That data does NOT include the Level 2 Market Depth data. If you want to have the Level 2 data, you will have to get that data from Interactive Brokers for the time being (we are working on a new interface that will have this data, but it is still a few months away). Therefore, you will want to connect your Sierra Chart to Interactive Brokers. Follow these instructions to do this: Interactive Brokers Trading Service: Setup Instructions You will then need to set the setting for File >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds to No. After this, you will be getting the data from Interactive Brokers. Note that you will then want to cancel the Sierra Chart Exchange Data Feed. Be sure you go through and deactivate the exchange and the connection so you do not pay for the data twice. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-09 17:06:58] |
| User278398 - Posts: 291 |
|
so, if i use my broker data so i need to pay only for the "package 5" (36$), and i dont need to pay for the other things? regards |
| [2021-09-09 17:29:22] |
| John - SC Support - Posts: 31293 |
|
Correct.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-09 17:53:46] |
| User278398 - Posts: 291 |
|
i done what u told me You will then need to set the setting for File >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds to No. beside that i dont know what is the problem, i get live data but not level 2 data to the dom ( i attached pictures of what i done, please check them and tell me what i miss |
| 6666666.jpg / V - Attached On 2021-09-09 17:47:47 UTC - Size: 463.72 KB - 112 views Attachment Deleted. 777777.jpg / V - Attached On 2021-09-09 17:52:49 UTC - Size: 91.18 KB - 101 views |
| [2021-09-09 17:55:10] |
| User278398 - Posts: 291 |
|
in the attach file, in the left i the level2 from interactive brokers, and in the right is in your program
|
Attachment Deleted. |
| [2021-09-09 18:01:39] |
| John - SC Support - Posts: 31293 |
|
Go through the following to ensure that you are getting all the Level 2 data: File Menu: Not Receiving the Full Number of Market Depth Levels For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-10 09:10:10] |
| User278398 - Posts: 291 |
|
this is not found. and i try what u asked from me....no change! maybe my trade log will help u to find the problem? maybe u have some one in israel which can help me? maybe u get control of my sierra chart program and find the problem? maybe can u connect me by zoom/any desk and find me the problem? |
| 4444444444444555555555555.jpg / V - Attached On 2021-09-10 09:07:21 UTC - Size: 406.5 KB - 112 views |
| [2021-09-10 10:31:29] |
| Sierra_Chart Engineering - Posts: 14176 |
|
We do not provide technical support for level 2 data from Interactive Brokers. We do not provide support for any Interactive Brokers data issues at all. Refer to: Interactive Brokers Trading Service: Notice: Sierra Chart Does Not Provide Support for Interactive Brokers Symbols or Data Issues Understand once again, we will provide no help at all, for getting level 2 data from Interactive Brokers. None at all. It is not going to help to ask again. We will not respond. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-10 10:37:39
|
| [2021-09-10 12:03:40] |
| User278398 - Posts: 291 |
|
i'm trying to get from you solution to fix my problem, which is significant for me to continue and pay to your progarm sierra chart every month. what can i do to fix it? (change broker?reset the program? some one from your support team which can help me by connect my data to understand what is the problem?) which solution can u give me ? regards. |
| [2021-09-10 12:17:48] |
| |
|
What we can do for you, is put your Sierra Chart account on hold by refunding the most recent payment to your Services Balance and then when we have our new NASDAQ data feed with market depth data available later this year, then you can continue Sierra Chart at that time. Right now we have no other solution for you. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-10 12:18:23
|
To post a message in this thread, you need to log in with your Sierra Chart account: