Support Board
Date/Time: Tue, 04 Nov 2025 05:17:21 +0000
system offline alert
View Count: 712
| [2021-08-24 13:49:01] |
| MR17 - Posts: 34 |
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hi i am sim trading and everutyhing works fine so far! i did not renew my recurring services but the feed yet but i am about to ! but today, as i am sim trading, SC saying me every couple of minutes that my system is offline !! is this a trouble ? can i get rid of that alert ? thanx a lot |
| [2021-08-24 14:13:39] |
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Can you provide us the line from the Window >> Alert Manager >> Log for this alert message. You should not be getting that. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-24 19:20:59] |
| MR17 - Posts: 34 |
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here we go !! tanx |
Private File |
| [2021-08-24 19:49:24] |
| John - SC Support - Posts: 42737 |
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That is the name of the alert, not an indication of an issue. Go to Global Settings >> General Settings >> Alerts/General 3 and change the User Defined Name for Alert #1 to something else, or remove it if desired. Refer to the following: https://www.sierrachart.com/index.php?page=doc/GeneralSettings.html#AlertNumber_UserDefinedName For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-25 02:38:06] |
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Make sure you are not using the ServerIsOffline alert sound for alerts.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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