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Date/Time: Fri, 03 May 2024 17:06:58 +0000

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No Access to CBOE Indices-$VIX

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[2021-08-19 16:45:16] #2 [Go To First Post]
User667761 - Posts: 6
Good Morning. I hope this message finds you well. I believe I have followed all the recommend steps listed in the setup instructions, as well as look on the support board for any information. I selected the $5 dollar plan initially (please see attached), but then after being unable to load, I then proceeded to purchased the $40 dollar package. I know it is not a billing issue. Please advise and thank you in advance for your time and expertise. -OC Date Time Of Last Edit: 2021-08-19 16:48:56


Screenshot (123).png / V - Attached On 2021-08-19 16:44:53 UTC - Size: 171.04 KB - 133 views

[2021-08-19 17:12:24] #3 [Go To First Post]
User667761 - Posts: 6
Nothing appears after reloading charts. No error detected in downloading, but charts are blank.

[2021-08-19 17:41:59] #4 [Go To First Post]
John - SC Support - Posts: 31354
Please follow these instructions to get us your Message Log. Where it asks you to open a chart, be sure you open a chart for the VIX futures you are trying to get. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-08-19 17:48:28] #5 [Go To First Post]
User667761 - Posts: 6
Working on it now John. Will advise shortly.

[2021-08-19 17:55:56] #6 [Go To First Post]
User667761 - Posts: 6
John please see the attached.


sclog_1.txt - Attached On 2021-08-19 17:55:43 UTC - Size: 8.2 KB - 177 views

[2021-08-19 18:04:21] #7 [Go To First Post]
John - SC Support - Posts: 31354
You are trying to open a chart for $VIX, which is the VIX S&P 500 Index. That particular symbol is part of the CBOE Exchange. You are not getting any data (including any historical data) as that symbol does not allow any historical data unless you pay for it. So what you are seeing (or not seeing) makes sense. You signed up for data from the CBOE Futures Exchange (CFE), which is different. You have access to the VIX Futures with the CFE exchange that you have activated. To find those symbols, open the Find Symbol window and go to the Futures - CFE listings. If you really want the Index and not the futures, then you would need to deactivate the CFE exchanges that you have selected and then use the Sierra Chart Exchange Data Feed and activate the CBOE Indices exchange. You will find the Setup Instructions for the Sierra Chart Exchange Data Feed at the following link: Sierra Chart Exchange Data Feed: Setup Instructions ---------- Just so you are aware, we can not issue any refunds for the exchange that have been activated. Those fees go to the exchanges themselves, and they do not give any refunds. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-08-19 18:50:35] #8 [Go To First Post]
User667761 - Posts: 6
John, This explains it. I would have never have found it had you not included the link. Thank you for your help, really. Problem solved.

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