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[User Discussion] - Unable to close out chart and commands frozen

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[2021-08-18 19:05:52] #1 [Go To First Post]
User594552 - Posts: 3
When using "file close chartbook", nothing happens and screen freezes. When resorting to "control alt delete", pop up shows the following list: A: NQU1 1 min#1 L: / / E Mini Nasdaq 100 - CME (Sept 21) "THIS IS PREVENTING YU FROM SIGNING OUT" B: Sierra Chart 2296 chartbook 3 Trans WS 2021-08-18 SIM DF 10208 ST: 1 6669 C: NQU1 MIN #2 / E Mini Nasdaq 100 - CME (Sept 21) D: NQU1 MIN #1 / L: / E Mini Nasdaq 100 - CME (Sept 21) E: NQU1 MIN #3 (SIM) / E Mini Nasdaq 100 - CME (Sept 21) F: NQU1 MIN #1 / L: / E Mini Nasdaq 100 - CME (Sept 21)

[2021-08-18 19:22:27] #2 [Go To First Post]
John - SC Support - Posts: 31362
Did you get the pop-up to Save the Chartbook or not? If so, what did you select? Was this just a one-time thing? Are you able to open that Chartbook and close it again and do you continue to have the same problem? How long are you waiting to see if the program will respond again before you close it out? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-08-20 13:56:14] #3 [Go To First Post]
User594552 - Posts: 3
Did not get a pop up to save. Not a one time thing. I can only close it with control/alt/delete. When reopened, same problem. I have waited minutes, hours and a day!

[2021-08-20 14:41:33] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
A: NQU1 1 min#1 L: / / E Mini Nasdaq 100 - CME (Sept 21) "THIS IS PREVENTING YU FROM SIGNING OUT" B: Sierra Chart 2296 chartbook 3 Trans WS 2021-08-18 SIM DF 10208 ST: 1 6669 C: NQU1 MIN #2 / E Mini Nasdaq 100 - CME (Sept 21) D: NQU1 MIN #1 / L: / E Mini Nasdaq 100 - CME (Sept 21) E: NQU1 MIN #3 (SIM) / E Mini Nasdaq 100 - CME (Sept 21) F: NQU1 MIN #1 / L: / E Mini Nasdaq 100 - CME (Sept 21) This message is not from Sierra Chart. What you are describing, does not sound like a Sierra Chart issue. There should be absolutely no trouble closing a Chartbook. This is not reproducible by us. How are you starting Sierra Chart? Make sure you start it independent of the Transact software using the shortcut on your desktop. We see you are using Transact. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-08-20 14:41:49

[2021-08-20 19:40:30] #5 [Go To First Post]
User594552 - Posts: 3
There are two shortcuts on my screen; Sierra Chart_64 and Sierra Chart (C-SierraC...). Sierra Chart_64 has ID and PW filled in and opens chart. But It will not close unless Ctr/Alt/Delete is used. Sierra Chart_64 will not accept the same ID/PW! I have now been out of business for two days. I really need some help.

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