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Date/Time: Fri, 07 Oct 2022 08:47:56 +0000



ChartDOM on two PC´s

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[2014-03-20 15:59:04]
beppinino - Posts: 18
Hello, I need help. I have 2 PC´s, desktop and notebook. On both my PC´s is installed one each the same instance Sierrachart. My broker is AMP/Rithmic and I have prepaid SC Real-Time data. A problem is that the in Instance on my notebook Market Depth (ChartDOM) SC Real-Time Data works correctly but in the Instance on my desktop PC Market Depth does not work - nothing is not visible in the ChartDOM, run solely actual Price. Never I not start these two instances in both PC's at the same time! Why now does not work ChartDOM in my desktop PC and in the notebook yes?
Date Time Of Last Edit: 2014-03-20 16:05:10
[2014-03-20 18:13:37]
Sierra Chart Engineering - Posts: 104268
You may need to add the columns to the Chart DOM for market depth( Bid/Ask sizes):
https://www.sierrachart.com/index.php?l=doc/doc_ChartTrading.html#CustomizeChartDOMColumns

Also be sure you have enabled Allow Support for Sierra Chart Data Feeds in the Global Settings >> Data/Trade Service Settings window.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-03-20 21:01:17]
beppinino - Posts: 18
All settings are correct, but it does not work.
imageDOM_1_2014-03-20_21-48-04.jpg / V - Attached On 2014-03-20 21:00:42 UTC - Size: 746.17 KB - 342 views
imageDOM_2_2014-03-20_21-53-53.jpg / V - Attached On 2014-03-20 21:01:03 UTC - Size: 464.16 KB - 297 views
[2014-03-21 09:35:52]
Sierra Chart Engineering - Posts: 104268
You did not add the right Buy/Sell order columns. You need to add the ones that contain the Bid ask Ask Sizes.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2014-03-21 09:36:05
[2014-03-21 19:41:33]
beppinino - Posts: 18
Ah, yes. Again, I made the same mistake as it was a year ago. Excuse me. It's because I had to reinstall my whole desktop PC, whole Windows and thus also Sierrachart. I just copied the files with the extension .cht and data. Then it is necessary to set the graphics settings etc. and in the haste I made a mistake ...
Otherwise, these very similar options in the menu Customize CHARTDOM Columns ever bring me into confusion... And - Thanks very for your help.
Date Time Of Last Edit: 2014-03-21 19:50:25

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