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Turned sim off, and sim automaticcally turned itself back on

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[2021-07-27 14:35:11] #1 [Go To First Post]
User425645 - Posts: 113
Hello, I turned sim off and as soon as I placed my first order sim turned back on. However, I made a bunch of successful trades before realizing it turned itself back to sim. I have a screen recording of all my trades I placed as well as SC turning itself back to sim without me doing it. How do I fix this? Date Time Of Last Edit: 2021-07-27 14:44:00

[2021-07-27 14:48:19] #2 [Go To First Post]
John - SC Support - Posts: 30927
Your setting for File >> Data/Trade Service Settings >> Current Selected Service is set to SC Data - All Services. Therefore, your Sierra Chart software is not connected to your trading service, and as such you are unable to place an order. You need to setup your Sierra Chart to connect to your trading service. What broker or trading service are you using? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-07-27 17:01:22] #3 [Go To First Post]
User425645 - Posts: 113
AMP global clearing. I run sierra Denali data through you guys however.

[2021-07-27 17:09:06] #4 [Go To First Post]
John - SC Support - Posts: 30927
You are most likely setup to use CQG for your order routing with AMP. If this is the case, then follow these instructions to connect your Sierra Chart to CQG: CQG Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-07-27 17:27:57] #5 [Go To First Post]
User425645 - Posts: 113
If I change my current selected service to CQG Wep api, I will still be using sierra Denali for my data correct? It says in image below I have sierra order routing service as well, shouldn't I be using this? Date Time Of Last Edit: 2021-07-27 17:39:15


Capture.png / V - Attached On 2021-07-27 17:38:18 UTC - Size: 61.53 KB - 123 views

[2021-07-27 17:59:44] #6 [Go To First Post]
John - SC Support - Posts: 30927
If I change my current selected service to CQG Wep api, I will still be using sierra Denali for my data correct? Correct, you will still get the data from the Denali Exchange Data Feed. Sierra Chart is setup to handle this situation. Refer to the information here: Real-Time Exchange Data Feeds Available From Sierra Chart: Integration with Trading Services It says in image below I have sierra order routing service as well, shouldn't I be using this? That is just a link to the documentation for that service. It is not stating that you are using that service. You are not using the Sierra Chart Order Routing Service, nor can you be, as it is not supported with AMP. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-07-27 18:19:54] #7 [Go To First Post]
User425645 - Posts: 113
you guys have really good customer service. Thank you.

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