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Support Board


Date/Time: Thu, 28 Mar 2024 19:48:07 +0000



Trade Live

View Count: 489

[2021-07-27 04:00:31]
User455811 - Posts: 17
I have read my support board posts but have yet to find a solution. When I uncheck the SIM mode, it goes back as soon as I place an order. Why is this happening/how can I resolve? I am looking to trade LIVE not SIM. Thanks-Wes
[2021-07-27 13:41:19]
John - SC Support - Posts: 30444
Our information shows that you have set your File >> Data/Trade Service Settings >> Current Selected Service to SC/TT Futures Order Routing, but we do not see that you have been setup for an account using the Sierra Chart Order Routing Service.

What trading service are you setup to use? Or who is your broker?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-07-27 14:09:44]
User455811 - Posts: 17
Clearing firm is Ironbeam and broker is Edgeclear
[2021-07-27 14:46:28]
John - SC Support - Posts: 30444
Are you supposed to be using the Sierra Chart Order Routing Service with them (they do support it)? If so, then you need to go through these instructions to get setup:
https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions

Otherwise, we would need to know what order routing service they have you setup to use.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-07-27 16:49:23]
User455811 - Posts: 17
As far as I'm aware it's set-up for that, but you guys dont have Ironbeam as an option in the dropdown for the clearing firm
[2021-07-27 16:58:44]
John - SC Support - Posts: 30444
Sorry, I made a mistake in that Ironbeam does not offer support for the Sierra Chart Order Routing Service. But it is our understanding that Edge Clear also has Dorman and Phillip Capital for Clearing Firms that do support the service. So if you can talk to your broker about changing your Clearing Firm to either Dorman or Phillip Capital so you can use the Sierra Chart Order Routing Service, then you can finish the setup.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-07-27 17:25:26]
Ontotrade1 - Posts: 1
What's the process of getting it set up for live trading without using SC Order Routing?
[2021-07-27 17:57:20]
John - SC Support - Posts: 30444
You would need to see if Ironbeam supports CQG or Rithmic for their order routing. If they do support one of these, then you can connect Sierra Chart to that service. Otherwise, Sierra Chart will not be able to place trades through that Clearing Firm.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-07-27 18:57:19]
User455811 - Posts: 17
They support cqg, my question though is how do I connect that?
[2021-07-27 19:42:40]
John - SC Support - Posts: 30444
Since it is CQG, you would use the following instructions:
CQG Trading Platform Service: Setup Instructions
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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