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Date/Time: Wed, 22 Sep 2021 06:12:54 +0000



data feed error

[2021-07-23 16:08:44]
User791941 - Posts: 5
hye i had a problem with data feed i delete and download data historical and so i delete it all and re download for example now i do gbpusd pair delete and download data of 2017 to 2021 data will download but dont show up corretly i attached the pic you see in the data is showing in just one line going uppp thats all dont show me up correctly and when i repaly other pairs too my replay works for some chartbooks and others dont help me to get through this

https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=53045
[2021-07-23 16:15:22]
Sierra Chart Engineering - Posts: 97826
Looks like there is missing data in the chart. What we want you to do, is set the chart bars 120 minutes per bar to properly confirm if there is missing data. Refer to:
https://www.sierrachart.com/index.php?page=doc/ChartDataFiles.html#LocatingMissingData

Make sure this setting is set sufficiently high enough:
https://www.sierrachart.com/index.php?page=doc/DataSourceSettings.php#MaxHistoricalIntradayDaysToDownload


Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2021-08-02 16:08:09]
Sierra Chart - Max - Posts: 4972
From user:



i have a problem doing my replays i attached the picture too see it, i got many issue one of the issue my charts dont work properl i downloaded years of historical data still i got just 3 to 4 months past data to replay and even with 3 4 months data cant replay correctly as you se my one chart doesn't show up if i reset it then my replay go on the next month date and then hang just i forward it but stuck, tell me how to fix it i donwloaed annd upgrade sierra chart to current versiont oo still got this its been a month igot this issue i read your tickets of other people but cant fix

https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=53326

Sierra Chart Support
[2021-08-02 17:11:08]
John - SC Support - Posts: 10711
From what you state, it sounds like there might be a synchronization issue. Refer to the following:
https://www.sierrachart.com/index.php?page=doc/ReplayChart.html#AutomaticSkippingOfPeriodsWhereThereIsNoTradingAndSynchronization_PreventingLossOfSynchronizationBetweenDifferentChartsDuringReplay

Also refer to the following for when you are Replaying all Charts in a Chartbook, specifically the information related to the Number of Days to Load:
https://www.sierrachart.com/index.php?page=doc/ReplayChart.html#AllChartsInChartbook

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