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Date/Time: Fri, 29 Mar 2024 13:45:25 +0000



not connected

View Count: 406

[2021-07-19 23:34:46]
kenrick sinclair - Posts: 2
hello, I am struggling to get my delay data when I had the trial it works totally fine and is so frustrating now can you help please.
[2021-07-19 23:57:02]
kenrick sinclair - Posts: 2
I sign up and paid up already to sierra and it is still not connecting
[2021-07-20 06:30:51]
Sierra_Chart Engineering - Posts: 13625
The problem is you have two Sierra Chart accounts. You are logging into the wrong account. Log into the account, with this exact Account Name:
kenrick86

Notice how there is no S.

Instructions:
Sierra Chart - Software Login Instructions: Login with a Different Sierra Chart Account Name
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-07-20 06:31:41

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