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Direct MessagesDate/Time: Tue, 14 May 2024 20:15:14 +0000
TT data is showing a delay
View Count: 371
| [2021-07-15 11:33:29] |
| User28317 - Posts: 147 |
|
I have had a persistent problem with TT data being delay 10-20 seconds. I disconnected and reconnected. My other data is running faster, however, I verified that my internet connection is running correctly. As I typed this my data was 13 seconds slower than my TradeStation account. |
| [2021-07-15 14:48:45] |
| John - SC Support - Posts: 31608 |
|
Do you have the DD: displayed in your Region Data Line at the top of your chart? If so, what is it showing? We would also like to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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