Login Page - Create Account

Support Board


Date/Time: Wed, 05 Oct 2022 20:44:27 +0000



Replay hangs

View Count: 297

[2021-07-13 21:17:51]
User660727 - Posts: 45
Sometimes replay will hang and become non-responsive. Requires closing and restarting to the app to resolve
imagereplay hangs.png / V - Attached On 2021-07-13 21:17:08 UTC - Size: 61.35 KB - 106 views
[2021-07-13 21:39:04]
John - SC Support - Posts: 18812
You are starting a replay for all the charts in the chartbook, so there could be another chart that is being loaded or calculated while the one you are viewing is stopped for the moment.

How long have you waited to see if the system would come back?

When it is in that state, are you able to change between Charts?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-07-13 22:11:27]
User660727 - Posts: 45
I don't wait for more than a minute. I am running disconnected and with sierra charts behind a firewall to prevent from downloading new data between test runs, so its not online data or data download related. Replay normally starts within a few seconds.

I only have one visible chart, and one hidden chart created by the study. Feels like an async bug to me for what its worth

Really wish replay had a "stop date/time" and that all the popups were moved into the dialog and persisted. I frequently do a rebuild between replays and having having to check "use start date/time" every run and answers the 2 popups and change the frequency becomes tedious pretty quickly. The occasional hang is just icing on the cake.
[2021-07-14 13:14:21]
John - SC Support - Posts: 18812
What is shown in the image is that the chart is loading the data, which can take some time, depending on what needs to get loaded.

The main item we need to understand is whether you are able to interact with the system when it is in this state. Can you select the pulldown menus or otherwise interact. Let us know and we can move forward with the next steps.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-07-21 20:54:58]
User660727 - Posts: 45
Attached gif showing message log, app inter-activity, and chart reload/recalc failing to resolve hang
imagereplayHang.gif / V - Attached On 2021-07-21 20:52:54 UTC - Size: 2.21 MB - 92 views
[2021-07-22 18:53:37]
Sierra Chart Engineering - Posts: 104268
Follow the procedure here to delete the chart data file for the symbol of the chart:
Chart Data and Chart Data Files: Deleting a Chart Data File

Let us know if that resolves the issue.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-07-22 20:36:16]
User660727 - Posts: 45
I've deleted the data file. That said, this is an intermittent problem that happens maybe once every 50 replays.

I'll also suggest if a corrupted data file causes the app to hang, the code needs to be able to detect and handle invalid data w/o hanging.
[2021-07-23 05:13:32]
Sierra Chart Engineering - Posts: 104268
the code needs to be able to detect and handle invalid data w/o hanging.
It does. But we cannot consider every scenario though. We just do not know what the cause of the problem is.

We are just having you try different things until we can come to a determination.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account