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Direct MessagesDate/Time: Wed, 15 May 2024 03:49:38 +0000
Stopped receiving data at 7:10am EST
View Count: 439
| [2021-07-12 11:40:33] |
| The Stealthy Trader - Posts: 162 |
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Is there an outage? it's 7:40am EST and my last data received for any of my charts was 7:10 please advise..thanks so much J. Symbols: ITRM, SGOC, LKCO Date Time Of Last Edit: 2021-07-12 11:41:52
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| [2021-07-12 13:49:28] |
| John - SC Support - Posts: 31627 |
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There is no problem with the data feed. First, check your Session Times to ensure that they cover the times for the data you want. Then, if you are still having an issue, get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-12 14:17:43] |
| The Stealthy Trader - Posts: 162 |
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Thanks..issue resolved when I closed the other instance of SC that I had opened on another computer..I gather this is a policy thing?
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| [2021-07-12 16:34:08] |
| John - SC Support - Posts: 31627 |
|
Yes, the exchanges only allow you to connect from one computer at a time.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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