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Date/Time: Wed, 15 May 2024 08:18:42 +0000

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No live data for CME in Denali

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[2021-07-02 13:32:00] #1 [Go To First Post]
BenjaminR - Posts: 168
Updated to 2282 this morning.... no live real-time data coming through for ES in CME. Using Denali data feed. Thank you. UPDATE I re-installed the previous version 2276, & still no joy. UPDATE 2 I logged into a CQG data feed- still no live data. Next, I checked Sierra Chart on another machine that was set for CQG- it is working. Then, I logged out of CQG on that same machine, & logged into SC Denali- it is working; however, still no live data on my regular trading machine- although it shows an active connection (green bar). (note: I've restarted SC several times, & I've also restarted the machine). There is no 'uninstaller' that I'm aware of for Sierra Chart, & I have several instances & do not want to delete the data folder. I realize I could copy them, save them, & delete the SC folder & re-install fresh... but is this advisable? It seems to be a HUGE file. Please help. *UPDATE 3* Re-updated to 2282, & was prompted with a Firewall message. I allowed it, but still no live data. Next I turned off the Firewall- no change. Next, I logged out of CQG & back into Denali, & now it is working. Not sure if the Firewall was the problem or not, I will test it & report back later. *UPDATE 4 FINAL* Okay- I discovered the problem: I had opened SC on a different computer earlier, & had not logged out. It was logged into Denali feed. It seems that although SC does not necessarily disconnect if there is another login, the live data stops. I also re-logged in w/ CQG, & same story- the data does not come in either, but it shows I am connected. Date Time Of Last Edit: 2021-07-02 15:17:20

[2021-07-02 15:36:44] #2 [Go To First Post]
John - SC Support - Posts: 31627
You can only have one connection to the data feed at a time for the way your account is setup. Therefore, if you had another computer connected, then the one that tries to connect last will not get connected. There is no automatic switching to the most recent connection. For more information on connections, refer to the following: Denali Exchange Data Feed: Connections We are not sure if you are still having an issue or not based on your last sentence - "I also re-logged in w/ CQG, & same story- the data does not come in either, but it shows I am connected." If you are still having an issue let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-07-02 15:42:04] #3 [Go To First Post]
BenjaminR - Posts: 168
Thank you, John. I'm sorry I wasn't clear... I discovered the problem, & also therefore resolved the issue so I could receive live data on my work machine. Everything is back to normal.

[2021-07-02 16:53:14] #4 [Go To First Post]
John - SC Support - Posts: 31627
Very good. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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