Support Board
Date/Time: Mon, 15 Sep 2025 09:06:24 +0000
v2215 Working Until June 30th 3:30am - Upgrade to v2282 Does Not Fix
View Count: 541
| [2021-06-30 15:25:10] |
| User99582 - Posts: 8 |
|
Hello, My data updates have stopped since the title in the subject - June 30th 3:30am. Used instructions to upgrade to v2282, no live data still. Plan is current and paid on Service Package 3. Please assist. |
| [2021-06-30 18:40:27] |
| John - SC Support - Posts: 41793 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-30 21:33:13] |
| User99582 - Posts: 8 |
|
Thanks for your reply, it seems now that v2215/v2282 is working fine now. Appreciate the help, issue is resolved. |
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