Home >> Support Board

Support Board

Date/Time: Wed, 08 May 2024 05:02:15 +0000

How to Post a Message for Support

Delayed data

View Count: 374

[2021-06-30 14:52:46] #1 [Go To First Post]
bradcarp - Posts: 1
Hi, I signed up for the "SC All Data" services, but am seeing delayed for the futures market symbols. I have package 11. I have my trading account with IB, but I do not have it connected currently as the data feed there seemed alot slower, so I set my "Day/Trade Services Settings" to "SC All Data" and removed IB. Do I need to be signed up with Denali Exchange package to get live data for futures?

[2021-06-30 15:11:48] #2 [Go To First Post]
John - SC Support - Posts: 31441
Yes, you need to be setup with the Denali Exchange Data Feed for your live data. You have not completed all the necessary steps to have the Denali Exchange Data Feed setup. In particular, the exchanges have not been activated. Be sure to go through all of the Setup Instructions for the Denali Exchange Data Feed here: Denali Exchange Data Feed: Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: