Support Board
Date/Time: Mon, 15 Sep 2025 04:40:27 +0000
Real-time charts not updated
View Count: 563
| [2021-06-22 09:31:03] |
| Eddie - Posts: 12 |
|
I am using Interactive Broker connected to Sierra Chart. After I relocate to Europe from Asia, I can download historical data but the real-time charts cannot be updated. The following is the message log for your reference. Software version: 2182 64-bit | 2021-06-22 17:21:52.012 Primary Thread ID: 2988 | 2021-06-22 17:21:52.012 Usage end date: 2021-07-22 | 2021-06-22 17:21:52.012 Enabled for: Advanced Features 2. | 2021-06-22 17:21:52.012 Enabled for: Sierra Chart Historical Data Service. | 2021-06-22 17:21:52.013 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2021-06-22 17:21:52.013 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2021-06-22 17:21:52.013 Enabled for exchange: Hong Kong Futures Exchange with Market Depth | 2021-06-22 17:21:52.013 Enabled for exchange: Euronext Equities Delayed | 2021-06-22 17:21:52.013 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-06-22 17:21:52.013 Current selected Data/Trading service: Interactive Brokers | 2021-06-22 17:21:52.013 Custom symbol settings values: disabled | 2021-06-22 17:21:52.013 Chart Update Interval: 500 | 2021-06-22 17:21:52.013 Intraday Data Storage Time Unit: 0 | 2021-06-22 17:21:52.013 Time Zone: +08:00:00 (HKT+08) | 2021-06-22 17:21:52.013 2021-06-22 10:21:52 Local computer time | 2021-06-22 17:21:52.013 2021-06-22 09:21:52 Local computer time in UTC | 2021-06-22 17:21:52.013 2021-06-22 17:21:52 Local computer time in SC Time Zone | 2021-06-22 17:21:52.013 2021-06-22 07:55:52 Server time in UTC | 2021-06-22 17:21:52.013 Local computer UTC time and Server UTC time difference: 3 seconds. | 2021-06-22 17:21:52.013 Program path: D:\Program Files\ | 2021-06-22 17:21:52.013 Data Files path: D:\Program Files\Data\ | 2021-06-22 17:21:52.013 OS Version Number: 10.0 | 2021-06-22 17:21:52.013 Locale Setting: C | 2021-06-22 17:21:52.013 DLLs: 3BarModel_64.dll, UnfilledOrderTrading_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-06-22 17:21:52.013 Allowed protected custom studies: | 2021-06-22 17:21:52.013 DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-06-22 17:21:59.031 DTC Client socket (2) | CloseSocket call. | 2021-06-22 17:21:59.031 DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-06-22 17:21:59.031 SC Data - All Services | Waiting for socket receive thread to end | 2021-06-22 17:21:59.031 DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-06-22 17:21:59.031 DTC Client socket (2) | Closed. | 2021-06-22 17:21:59.031 DTC Client socket (0) | CloseSocket call. | 2021-06-22 17:21:59.032 SC Data - All Services | Disconnected from the server. | 2021-06-22 17:21:59.032 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-06-22 17:21:59.032 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 10059 | 2021-06-22 17:22:01.022 DTC Client socket (2) | Creating socket. | 2021-06-22 17:22:01.037 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-06-22 17:22:01.037 DTC Client socket (2) | Connecting to IP: 8.18.161.135. | 2021-06-22 17:22:01.037 SC Data - All Services | Network connection to server complete. | 2021-06-22 17:22:01.145 SC Data - All Services | Starting socket receive thread. | 2021-06-22 17:22:01.145 SC Data - All Services | Sending encoding request to server: Binary VLS | 2021-06-22 17:22:01.145 DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-06-22 17:22:11.414 DTC Client socket (2) | CloseSocket call. | 2021-06-22 17:22:11.414 DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-06-22 17:22:11.414 SC Data - All Services | Waiting for socket receive thread to end | 2021-06-22 17:22:11.414 DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-06-22 17:22:11.414 DTC Client socket (2) | Closed. | 2021-06-22 17:22:11.414 DTC Client socket (0) | CloseSocket call. | 2021-06-22 17:22:11.415 SC Data - All Services | Disconnected from the server. | 2021-06-22 17:22:11.415 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-06-22 17:22:11.415 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 10059 | 2021-06-22 17:22:13.412 DTC Client socket (2) | Creating socket. | 2021-06-22 17:22:13.413 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-06-22 17:22:13.413 DTC Client socket (2) | Connecting to IP: 8.18.161.133. | 2021-06-22 17:22:13.413 SC Data - All Services | Network connection to server complete. | 2021-06-22 17:22:13.519 SC Data - All Services | Starting socket receive thread. | 2021-06-22 17:22:13.520 SC Data - All Services | Sending encoding request to server: Binary VLS | 2021-06-22 17:22:13.520 |
| [2021-06-22 13:36:21] |
| John - SC Support - Posts: 41793 |
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We need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-22 14:29:38] |
| Eddie - Posts: 12 |
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Symbol of the chart : HSI-202106-HKFE Software version: 2182 64-bit | 2021-06-22 22:27:08.881 Primary Thread ID: 11768 | 2021-06-22 22:27:08.881 Usage end date: 2021-07-22 | 2021-06-22 22:27:08.881 Enabled for: Advanced Features 2. | 2021-06-22 22:27:08.881 Enabled for: Sierra Chart Historical Data Service. | 2021-06-22 22:27:08.881 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2021-06-22 22:27:08.881 Enabled for: Delayed Denali Real-Time Exchange Data Feed. | 2021-06-22 22:27:08.881 Enabled for exchange: Hong Kong Futures Exchange with Market Depth | 2021-06-22 22:27:08.881 Enabled for exchange: Euronext Equities Delayed | 2021-06-22 22:27:08.881 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-06-22 22:27:08.881 Current selected Data/Trading service: Interactive Brokers | 2021-06-22 22:27:08.881 Custom symbol settings values: disabled | 2021-06-22 22:27:08.881 Chart Update Interval: 500 | 2021-06-22 22:27:08.881 Intraday Data Storage Time Unit: 0 | 2021-06-22 22:27:08.881 Time Zone: +08:00:00 (HKT+08) | 2021-06-22 22:27:08.881 2021-06-22 15:27:08 Local computer time | 2021-06-22 22:27:08.881 2021-06-22 14:27:08 Local computer time in UTC | 2021-06-22 22:27:08.881 2021-06-22 22:27:08 Local computer time in SC Time Zone | 2021-06-22 22:27:08.881 2021-06-22 14:23:33 Server time in UTC | 2021-06-22 22:27:08.881 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-06-22 22:27:08.881 Program path: D:\Program Files\ | 2021-06-22 22:27:08.881 Data Files path: D:\Program Files\Data\ | 2021-06-22 22:27:08.881 OS Version Number: 10.0 | 2021-06-22 22:27:08.881 Locale Setting: C | 2021-06-22 22:27:08.881 DLLs: 3BarModel_64.dll, UnfilledOrderTrading_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-06-22 22:27:08.881 Allowed protected custom studies: | 2021-06-22 22:27:08.881 Interactive Brokers | Connecting to 127.0.0.1:7496 | 2021-06-22 22:27:13.527 IB TWS socket (1) | Creating socket. | 2021-06-22 22:27:13.527 IB TWS socket (1) | New receive buffer size: 5242880 | 2021-06-22 22:27:13.527 IB TWS socket (1) | Connecting to IP: 127.0.0.1. | 2021-06-22 22:27:13.527 Interactive Brokers | Sending API sign: API | 2021-06-22 22:27:14.042 Interactive Brokers | Sending client version: v100..136 +PACEAPI. Waiting for acceptance. | 2021-06-22 22:27:14.042 Interactive Brokers | TWS server version: 136 | 2021-06-22 22:27:14.058 Interactive Brokers | TWS time: 20210622 22:27:13 HKT | 2021-06-22 22:27:14.058 Interactive Brokers | Connected. Sending Start API command. | 2021-06-22 22:27:14.320 Interactive Brokers | Waiting for account information. | 2021-06-22 22:27:14.320 IB Account information received. | 2021-06-22 22:27:14.324 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2021-06-22 22:27:14.324 Interactive Brokers | Connected to Demo or Simulated account. | 2021-06-22 22:27:14.324 Interactive Brokers | Connected to server complete. | 2021-06-22 22:27:14.324 Triggering next historical data download in queue. | 2021-06-22 22:27:14.324 Triggering next historical data download in queue. | 2021-06-22 22:27:14.324 Triggering next historical data download in queue. | 2021-06-22 22:27:14.324 Triggering next historical data download in queue. | 2021-06-22 22:27:14.324 Triggering next historical data download in queue. | 2021-06-22 22:27:14.324 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2021-06-22 22:27:14.325 Next valid order ID: 1 | 2021-06-22 22:27:14.329 Message from IB: Market data farm connection is OK:usfarm.nj. IB Error Code: 2104. Request ID: -1. | 2021-06-22 22:27:14.329 Message from IB: Market data farm connection is OK:hfarm. IB Error Code: 2104. Request ID: -1. | 2021-06-22 22:27:14.329 Message from IB: Market data farm connection is OK:cashfarm. IB Error Code: 2104. Request ID: -1. | 2021-06-22 22:27:14.329 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2021-06-22 22:27:14.329 Message from IB: HMDS data farm connection is OK:cashhmds. IB Error Code: 2106. Request ID: -1. | 2021-06-22 22:27:14.329 Message from IB: HMDS data farm connection is OK:hkhmds. IB Error Code: 2106. Request ID: -1. | 2021-06-22 22:27:14.330 Message from IB: Sec-def data farm connection is OK:secdefhk. IB Error Code: 2158. Request ID: -1. | 2021-06-22 22:27:14.330 Next valid order ID: 1 | 2021-06-22 22:27:14.330 Next valid order ID: 1 | 2021-06-22 22:27:14.333 Mapping HSI-202106-HKFE to HSM21. Service code: HongKongFutures.Exchange | 2021-06-22 22:27:14.349 SC Data - All Services | Starting real-time market data updates for: HSI-202106-HKFE (HSM21). ID: 1 Service code: HongKongFutures.Exchange | 2021-06-22 22:27:14.349 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 10059 | 2021-06-22 22:27:14.349 SC Data - All Services | Requesting security definition data for: HSI-202106-HKFE (HSM21). ID: 1 | 2021-06-22 22:27:14.349 Added historical Intraday data request for HSI-202106-HKFE to the queue. | 2021-06-22 22:27:14.349 Intraday data recording state for symbol HSI-202106-HKFE is set to download 'Pending'. | 2021-06-22 22:27:14.349 Triggering next historical data download in queue. | 2021-06-22 22:27:14.349 DTC Client socket (2) | Creating socket. | 2021-06-22 22:27:14.350 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-06-22 22:27:14.350 DTC Client socket (2) | Connecting to IP: 8.18.161.135. | 2021-06-22 22:27:14.350 Delaying start of download for HSI-202106-HKFE | 2021-06-22 22:27:14.457 SC Data - All Services | Network connection to server complete. | 2021-06-22 22:27:14.457 SC Data - All Services | Starting socket receive thread. | 2021-06-22 22:27:14.457 SC Data - All Services | Sending encoding request to server: Binary VLS | 2021-06-22 22:27:14.457 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates (6)) for account: DU14* | 2021-06-22 22:27:19.326 Interactive Brokers | Received Trade Positions download end message for account DU14* | 2021-06-22 22:27:19.332 Interactive Brokers | Begin Trade Positions processing. | 2021-06-22 22:27:19.332 Interactive Brokers | Received Trade Positions for all accounts. Performing final processing. | 2021-06-22 22:27:19.332 DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-06-22 22:27:24.736 DTC Client socket (2) | CloseSocket call. | 2021-06-22 22:27:24.737 DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-06-22 22:27:24.737 SC Data - All Services | Waiting for socket receive thread to end | 2021-06-22 22:27:24.737 DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-06-22 22:27:24.737 DTC Client socket (2) | Closed. | 2021-06-22 22:27:24.737 DTC Client socket (0) | CloseSocket call. | 2021-06-22 22:27:24.737 SC Data - All Services | Disconnected from the server. | 2021-06-22 22:27:24.737 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-06-22 22:27:24.737 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 10059 | 2021-06-22 22:27:26.731 DTC Client socket (2) | Creating socket. | 2021-06-22 22:27:26.732 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-06-22 22:27:26.732 DTC Client socket (2) | Connecting to IP: 8.18.161.133. | 2021-06-22 22:27:26.732 SC Data - All Services | Network connection to server complete. | 2021-06-22 22:27:26.843 SC Data - All Services | Starting socket receive thread. | 2021-06-22 22:27:26.843 SC Data - All Services | Sending encoding request to server: Binary VLS | 2021-06-22 22:27:26.843 DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-06-22 22:27:37.113 DTC Client socket (2) | CloseSocket call. | 2021-06-22 22:27:37.113 DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-06-22 22:27:37.113 SC Data - All Services | Waiting for socket receive thread to end | 2021-06-22 22:27:37.113 DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-06-22 22:27:37.114 DTC Client socket (2) | Closed. | 2021-06-22 22:27:37.114 DTC Client socket (0) | CloseSocket call. | 2021-06-22 22:27:37.114 SC Data - All Services | Disconnected from the server. | 2021-06-22 22:27:37.114 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-06-22 22:27:37.114 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 10059 | 2021-06-22 22:27:39.106 DTC Client socket (2) | Creating socket. | 2021-06-22 22:27:39.107 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-06-22 22:27:39.107 DTC Client socket (2) | Connecting to IP: 8.18.161.135. | 2021-06-22 22:27:39.107 SC Data - All Services | Network connection to server complete. | 2021-06-22 22:27:39.216 SC Data - All Services | Starting socket receive thread. | 2021-06-22 22:27:39.216 SC Data - All Services | Sending encoding request to server: Binary VLS | 2021-06-22 22:27:39.217 DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-06-22 22:27:49.472 DTC Client socket (2) | CloseSocket call. | 2021-06-22 22:27:49.473 DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-06-22 22:27:49.473 SC Data - All Services | Waiting for socket receive thread to end | 2021-06-22 22:27:49.473 DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-06-22 22:27:49.473 DTC Client socket (2) | Closed. | 2021-06-22 22:27:49.473 DTC Client socket (0) | CloseSocket call. | 2021-06-22 22:27:49.473 SC Data - All Services | Disconnected from the server. | 2021-06-22 22:27:49.474 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-06-22 22:27:49.474 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 10059 | 2021-06-22 22:27:51.468 DTC Client socket (2) | Creating socket. | 2021-06-22 22:27:51.469 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-06-22 22:27:51.469 DTC Client socket (2) | Connecting to IP: 8.18.161.133. | 2021-06-22 22:27:51.469 SC Data - All Services | Network connection to server complete. | 2021-06-22 22:27:51.578 SC Data - All Services | Starting socket receive thread. | 2021-06-22 22:27:51.578 SC Data - All Services | Sending encoding request to server: Binary VLS | 2021-06-22 22:27:51.578 DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-06-22 22:28:01.833 DTC Client socket (2) | CloseSocket call. | 2021-06-22 22:28:01.833 DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-06-22 22:28:01.833 SC Data - All Services | Waiting for socket receive thread to end | 2021-06-22 22:28:01.833 DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-06-22 22:28:01.833 DTC Client socket (2) | Closed. | 2021-06-22 22:28:01.833 DTC Client socket (0) | CloseSocket call. | 2021-06-22 22:28:01.834 SC Data - All Services | Disconnected from the server. | 2021-06-22 22:28:01.834 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-06-22 22:28:01.834 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 10059 | 2021-06-22 22:28:03.828 DTC Client socket (2) | Creating socket. | 2021-06-22 22:28:03.829 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-06-22 22:28:03.829 DTC Client socket (2) | Connecting to IP: 8.18.161.135. | 2021-06-22 22:28:03.830 SC Data - All Services | Network connection to server complete. | 2021-06-22 22:28:03.937 SC Data - All Services | Starting socket receive thread. | 2021-06-22 22:28:03.937 SC Data - All Services | Sending encoding request to server: Binary VLS | 2021-06-22 22:28:03.937 DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-06-22 22:28:14.202 DTC Client socket (2) | CloseSocket call. | 2021-06-22 22:28:14.203 DTC Client socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-06-22 22:28:14.203 DTC Client socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-06-22 22:28:14.203 DTC Client socket (2) | Closed. | 2021-06-22 22:28:14.203 SC Data - All Services | Waiting for socket receive thread to end | 2021-06-22 22:28:14.203 DTC Client socket (0) | CloseSocket call. | 2021-06-22 22:28:14.203 SC Data - All Services | Disconnected from the server. | 2021-06-22 22:28:14.203 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-06-22 22:28:14.203 HD Request # 2 | Downloading Intraday chart data for HSI-202106-HKFE to the file HSI-202106-HKFE.scid. Service: HongKongFutures.Exchange | 2021-06-22 22:28:15.406 Enabling compression for file: D:\Program Files\Data\HSI-202106-HKFE.scid. This may take a while. | 2021-06-22 22:28:15.407 * HD Request # 2 | Download start date-time: 2021-06-22 22:24:50.000000. File last date-time: 2021-06-22 22:24:50.131000 | 2021-06-22 22:28:15.407 HD Request # 2 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2021-06-22 22:28:15.408 Socket (2) | Creating socket. | 2021-06-22 22:28:15.431 Socket (2) | New receive buffer size: 5242880 | 2021-06-22 22:28:15.431 Socket (2) | Connecting to IP: 8.18.161.135. | 2021-06-22 22:28:15.431 HD Request # 2 | Setting DTC encoding to Binary VLS | 2021-06-22 22:28:15.654 HD Request # 2 | Sending historical data logon request message. | 2021-06-22 22:28:15.654 SC Data - All Services | Connecting to the server ds7.sierracharts.com. Port 10059 | 2021-06-22 22:28:16.201 DTC Client socket (3) | Creating socket. | 2021-06-22 22:28:16.201 DTC Client socket (3) | New receive buffer size: 5242880 | 2021-06-22 22:28:16.201 DTC Client socket (3) | Connecting to IP: 8.18.161.133. | 2021-06-22 22:28:16.201 HD Request # 2 | Requesting Intraday data. Start date-time: 2021-06-22 22:24:50. Record interval: 0. Symbol: HSM21 | 2021-06-22 22:28:16.223 SC Data - All Services | Network connection to server complete. | 2021-06-22 22:28:16.311 SC Data - All Services | Starting socket receive thread. | 2021-06-22 22:28:16.311 SC Data - All Services | Sending encoding request to server: Binary VLS | 2021-06-22 22:28:16.311 HD Request # 2 | Decompressing data. | 2021-06-22 22:28:16.330 HD Request # 2 | Receiving Intraday data for HSI-202106-HKFE starting at 2021-06-22 22:24:50.131000 | 2021-06-22 22:28:16.331 Socket (2) | CloseSocket call. | 2021-06-22 22:28:16.332 Socket (2) | 0 bytes remaining in receive buffer when socket closed. | 2021-06-22 22:28:16.332 Socket (2) | Shutdown started. Waiting for graceful close. | 2021-06-22 22:28:16.332 Historical data download thread signaled to stop. | 2021-06-22 22:28:16.332 HD Request # 2 | Timestamp of first Intraday data file record written: 2021-06-22 22:24:59.652000 | 2021-06-22 22:28:16.333 HD Request # 2 | Received 84 records from 2021-06-22 22:24:50.131000 to 2021-06-22 22:28:09.522000 (3.3 minutes) and wrote 83 records for HSI-202106-HKFE | 2021-06-22 22:28:16.333 HD Request # 2 | Completion time: 1s | 2021-06-22 22:28:16.333 HD Request # 2 | Intraday data download complete for HSI-202106-HKFE. Unique request ID: 2 | 2021-06-22 22:28:16.333 Removing historical data download ID 2. | 2021-06-22 22:28:16.333 Real-time Intraday chart data file updates started for HSI-202106-HKFE | 2021-06-22 22:28:16.333 Intraday chart data file opened for HSI-202106-HKFE | 2021-06-22 22:28:16.333 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2021-06-22 22:28:16.333 Triggering next historical data download in queue. | 2021-06-22 22:28:16.333 Socket (2) | Socket gracefully closed by remote side. | 2021-06-22 22:28:16.447 Socket (2) | Closed. | 2021-06-22 22:28:16.447 Message from IB: Market data farm connection is inactive but should be available upon demand.usfarm.nj. IB Error Code: 2108. Request ID: -1. | 2021-06-22 22:28:18.898 Message from IB: Market data farm connection is inactive but should be available upon demand.usfarm.nj. IB Error Code: 2108. Request ID: -1. | 2021-06-22 22:28:18.899 Message from IB: Market data farm connection is inactive but should be available upon demand.usfarm. IB Error Code: 2108. Request ID: -1. | 2021-06-22 22:28:18.900 Message from IB: Market data farm connection is inactive but should be available upon demand.usfarm. IB Error Code: 2108. Request ID: -1. | 2021-06-22 22:28:18.902 DTC Client socket (3) | Socket gracefully closed by remote side. | 2021-06-22 22:28:26.567 DTC Client socket (3) | CloseSocket call. | 2021-06-22 22:28:26.567 DTC Client socket (3) | 0 bytes remaining in receive buffer when socket closed. | 2021-06-22 22:28:26.567 DTC Client socket (3) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-06-22 22:28:26.567 SC Data - All Services | Waiting for socket receive thread to end | 2021-06-22 22:28:26.567 DTC Client socket (3) | Closed. | 2021-06-22 22:28:26.567 DTC Client socket (0) | CloseSocket call. | 2021-06-22 22:28:26.567 SC Data - All Services | Disconnected from the server. | 2021-06-22 22:28:26.567 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-06-22 22:28:26.567 SC Data - All Services | Connecting to the server ds1.sierracharts.com. Port 10059 | 2021-06-22 22:28:28.560 DTC Client socket (2) | Creating socket. | 2021-06-22 22:28:28.561 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-06-22 22:28:28.561 DTC Client socket (2) | Connecting to IP: 8.18.161.135. | 2021-06-22 22:28:28.561 SC Data - All Services | Network connection to server complete. | 2021-06-22 22:28:28.664 SC Data - All Services | Starting socket receive thread. | 2021-06-22 22:28:28.664 SC Data - All Services | Sending encoding request to server: Binary VLS | 2021-06-22 22:28:28.665 |
| [2021-06-22 17:14:04] |
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You need to update Sierra Chart. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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