Support Board
Date/Time: Mon, 15 Sep 2025 04:40:22 +0000
Delayed Data feed on One symbol only
View Count: 608
| [2021-06-21 19:48:58] |
| elias14 - Posts: 3 |
|
Hi, I have a live funded account with AMP futures and I am connected through the CQG platform. I have the Sierra chart order routing service and the Denali Real-Time data as well. My data package is the CME Market Depth and I am having trouble displaying the symbol F.US.ENQU21 in real-time. I keep getting delayed only and it tells me that the symbol is unknown even though I retyped it manually to ensure that it was the correct format. All the other symbols work just fine and can be traded.
|
| [2021-06-21 20:06:45] |
| John - SC Support - Posts: 41793 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-22 21:35:34] |
| elias14 - Posts: 3 |
|
I have taken the Message Log information and sent it via email. The trouble symbol is (F.US.ENQU21).
|
| [2021-06-22 22:00:53] |
| John - SC Support - Posts: 41793 |
|
Software version: 2276 64-bit | 2021-06-22 17:23:08.121 Primary Thread ID: 1400 | 2021-06-22 17:23:08.121 Usage end date: 2021-07-21 | 2021-06-22 17:23:08.121 Enabled for: Advanced Features 2. | 2021-06-22 17:23:08.121 Enabled for: Sierra Chart Historical Data Service. | 2021-06-22 17:23:08.121 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-06-22 17:23:08.121 Enabled for: Delayed Denali Exchange Data Feed. | 2021-06-22 17:23:08.121 Enabled for exchange2: CME | 2021-06-22 17:23:08.121 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-06-22 17:23:08.121 Current selected Data/Trading service: CQG WebAPI | 2021-06-22 17:23:08.121 Custom symbol settings values: enabled | 2021-06-22 17:23:08.121 Chart Update Interval: 500 | 2021-06-22 17:23:08.121 Intraday Data Storage Time Unit: 1 | 2021-06-22 17:23:08.121 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-06-22 17:23:08.121 2021-06-22 21:23:08 Local computer time in UTC | 2021-06-22 17:23:08.121 2021-06-22 17:23:08 Local computer time in SC Time Zone | 2021-06-22 17:23:08.121 2021-06-22 21:20:41 Server time in UTC | 2021-06-22 17:23:08.121 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-06-22 17:23:08.121 Program path: C:\SierraChart\ | 2021-06-22 17:23:08.121 Data Files path: C:\SierraChart\Data\ | 2021-06-22 17:23:08.121 OS Version Number: 10.0 | 2021-06-22 17:23:08.121 Locale Setting: C | 2021-06-22 17:23:08.121 DLLs: UserContributedStudies_64.dll | 2021-06-22 17:23:08.121 Allowed protected custom studies: | 2021-06-22 17:23:08.121 F.US.ENQM21 1 Min #1 | Reloading chart. | 2021-06-22 17:23:38.805 Mapping F.US.ENQM21 to NQM21. Service code: cme | 2021-06-22 17:23:39.292 SC Data - All Services | Starting real-time market data updates for: F.US.ENQM21 (NQM21). ID: 1 Service code: cme | 2021-06-22 17:23:39.292 SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 443 | 2021-06-22 17:23:39.292 CQG WebAPI | Sending symbol resolution request for F.US.ENQM21. ID: 493705 | 2021-06-22 17:23:39.292 SC Data - All Services | Requesting security definition data for: F.US.ENQM21 (NQM21). ID: 1 | 2021-06-22 17:23:39.292 Starting DelayedDownloadMonitoringTimer | 2021-06-22 17:23:39.292 Starting HDTimeoutTimer | 2021-06-22 17:23:39.292 Added historical Intraday data request for F.US.ENQM21 to the queue. | 2021-06-22 17:23:39.292 Intraday data recording state for symbol F.US.ENQM21 is set to download 'Pending'. | 2021-06-22 17:23:39.292 Triggering next historical data download in queue. | 2021-06-22 17:23:39.292 Delaying start of download for F.US.ENQM21 | 2021-06-22 17:23:39.306 CQG WebAPI | Received symbol resolution report for symbol F.US.ENQM21. Search Symbol: F.US.ENQM21. Request ID: 493705. Contract ID: 1. | 2021-06-22 17:23:39.355 DTC Client socket (2) | Creating socket. | 2021-06-22 17:23:39.362 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-06-22 17:23:39.362 DTC Client socket (2) | Connecting to IP: 216.1.90.130. | 2021-06-22 17:23:39.362 SC Data - All Services | Network connection to server complete. | 2021-06-22 17:23:39.445 SC Data - All Services | Starting socket receive thread. | 2021-06-22 17:23:39.445 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-06-22 17:23:39.445 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-06-22 17:23:39.533 SC Data - All Services | Sending logon request message. | 2021-06-22 17:23:39.533 SC Data - All Services | Received logon response. | 2021-06-22 17:23:40.377 SC Data - All Services | Server Name: SC Realtime Server. | 2021-06-22 17:23:40.377 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-06-22 17:23:40.377 SC Data - All Services | Successfully connected. | 2021-06-22 17:23:40.377 SC Data - All Services | Trading is not supported. | 2021-06-22 17:23:40.377 SC Data - All Services | Restarting real-time data updates for symbol: F.US.ENQM21 -> NQM21 | 2021-06-22 17:23:40.377 SC Data - All Services | Real-time data for symbol F.US.ENQM21 is currently unavailable. | 2021-06-22 17:23:40.533 SC Data - All Services | Received security definition for symbol F.US.ENQM21 | 2021-06-22 17:23:40.533 HD Request # 1 | Downloading Intraday chart data for F.US.ENQM21 to the file F.US.ENQM21.scid. Service: cme | 2021-06-22 17:23:45.289 HD Request # 1 | Download start date-time: 2021-06-18 09:29:59.000000. File last date-time: 2021-06-18 09:29:59.603000 | 2021-06-22 17:23:45.290 HD Request # 1 | Using server: ds23.sierracharts.com port 10149 | 2021-06-22 17:23:45.290 Socket (3) | Creating socket. | 2021-06-22 17:23:45.290 Socket (3) | New receive buffer size: 5242880 | 2021-06-22 17:23:45.290 Socket (3) | Connecting to IP: 216.1.90.130. | 2021-06-22 17:23:45.290 HD Request # 1 | Setting DTC encoding to Binary VLS | 2021-06-22 17:23:45.431 HD Request # 1 | Sending historical data logon request message. | 2021-06-22 17:23:45.431 HD Request # 1 | Requesting Intraday data. Start date-time: 2021-06-18 09:29:59. Record interval: 1. Symbol: NQM21 | 2021-06-22 17:23:45.941 HD Request # 1 | Decompressing data. | 2021-06-22 17:23:45.995 HD Request # 1 | Receiving Intraday data for F.US.ENQM21 starting at 2021-06-18 09:29:59.603000 | 2021-06-22 17:23:45.996 Socket (3) | CloseSocket call. | 2021-06-22 17:23:45.996 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-06-22 17:23:45.996 Historical data download thread signaled to stop. | 2021-06-22 17:23:45.996 HD Request # 1 | Timestamp of first Intraday data file record written: 2021-06-18 09:29:59.603000 | 2021-06-22 17:23:45.997 HD Request # 1 | Received 1 record from 2021-06-18 09:29:59.603000 to 2021-06-18 09:29:59.603000 (0.0 seconds) and wrote 1 record for F.US.ENQM21 | 2021-06-22 17:23:45.997 HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2021-06-18 13:29:59.603000 | 2021-06-22 17:23:46.003 HD Request # 1 | Completion time: 1s | 2021-06-22 17:23:46.003 HD Request # 1 | Intraday data download complete for F.US.ENQM21. Unique request ID: 1 | 2021-06-22 17:23:46.003 Removing historical data download ID 1. | 2021-06-22 17:23:46.003 Real-time Intraday chart data file updates started for F.US.ENQM21 | 2021-06-22 17:23:46.003 Opened cached Intraday file: C:\SierraChart\Data\F.US.ENQM21.scid. Thread ID: 1400 | 2021-06-22 17:23:46.003 Intraday chart data file opened for F.US.ENQM21 | 2021-06-22 17:23:46.003 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2021-06-22 17:23:46.003 Triggering next historical data download in queue. | 2021-06-22 17:23:46.003 No download requests in the queue to start downloads for. | 2021-06-22 17:23:46.003 Socket (3) | Socket gracefully closed by remote side. | 2021-06-22 17:23:46.048 Socket (3) | Closed. | 2021-06-22 17:23:46.048 F.US.ENQU21 1 Min #1 | Reloading chart. | 2021-06-22 17:24:21.013 F.US.ENQU21 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.ENQU21.scid | 2021-06-22 17:24:21.020 Mapping F.US.ENQU21 to NQU21. Service code: cme | 2021-06-22 17:24:21.523 SC Data - All Services | Starting real-time market data updates for: F.US.ENQU21 (NQU21). ID: 2 Service code: cme | 2021-06-22 17:24:21.523 CQG WebAPI | Sending symbol resolution request for F.US.ENQU21. ID: 493706 | 2021-06-22 17:24:21.523 SC Data - All Services | Requesting security definition data for: F.US.ENQU21 (NQU21). ID: 2 | 2021-06-22 17:24:21.523 Added historical Intraday data request for F.US.ENQU21 to the queue. | 2021-06-22 17:24:21.524 Intraday data recording state for symbol F.US.ENQU21 is set to download 'Pending'. | 2021-06-22 17:24:21.524 Triggering next historical data download in queue. | 2021-06-22 17:24:21.524 Delaying start of download for F.US.ENQU21 | 2021-06-22 17:24:21.526 CQG WebAPI | Received symbol resolution report for symbol F.US.ENQU21. Search Symbol: F.US.ENQU21. Request ID: 493706. Contract ID: 2. | 2021-06-22 17:24:21.580 SC Data - All Services | Received security definition for symbol F.US.ENQU21 | 2021-06-22 17:24:21.681 HD Request # 2 | Downloading Intraday chart data for F.US.ENQU21 to the file F.US.ENQU21.scid. Service: cme | 2021-06-22 17:24:26.292 HD Request # 2 | Download start date-time: 2020-12-18 16:24:26.000000. File last date-time: 00:00:00.000000 | 2021-06-22 17:24:26.292 HD Request # 2 | Using server: ds21.sierracharts.com port 10150 | 2021-06-22 17:24:26.292 Socket (3) | Creating socket. | 2021-06-22 17:24:26.343 Socket (3) | New receive buffer size: 5242880 | 2021-06-22 17:24:26.343 Socket (3) | Connecting to IP: 216.1.90.129. | 2021-06-22 17:24:26.343 HD Request # 2 | Setting DTC encoding to Binary VLS | 2021-06-22 17:24:26.456 HD Request # 2 | Sending historical data logon request message. | 2021-06-22 17:24:26.456 HD Request # 2 | Requesting Intraday data. Start date-time: 2020-12-18 16:24:26. Record interval: 1. Symbol: NQU21 | 2021-06-22 17:24:26.966 HD Request # 2 | Decompressing data. | 2021-06-22 17:24:27.018 HD Request # 2 | Receiving Intraday data for F.US.ENQU21 starting at 2020-12-21 02:38:42.792000 | 2021-06-22 17:24:27.266 HD Request # 2 | Timestamp of first Intraday data file record written: 2020-12-21 02:38:42.792000 | 2021-06-22 17:24:27.990 Socket (3) | CloseSocket call. | 2021-06-22 17:24:31.201 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-06-22 17:24:31.201 Historical data download thread signaled to stop. | 2021-06-22 17:24:31.201 HD Request # 2 | Received 371139 records from 2020-12-21 02:38:42.792000 to 2021-06-22 16:59:59.032000 (183.6 days) and wrote 371139 records for F.US.ENQU21 | 2021-06-22 17:24:31.202 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2021-06-22 20:59:59.032000 | 2021-06-22 17:24:31.208 HD Request # 2 | Completion time: 5s | 2021-06-22 17:24:31.208 HD Request # 2 | Intraday data download complete for F.US.ENQU21. Unique request ID: 2 | 2021-06-22 17:24:31.208 Removing historical data download ID 2. | 2021-06-22 17:24:31.208 Real-time Intraday chart data file updates started for F.US.ENQU21 | 2021-06-22 17:24:31.208 Opened cached Intraday file: C:\SierraChart\Data\F.US.ENQU21.scid. Thread ID: 1400 | 2021-06-22 17:24:31.208 Intraday chart data file opened for F.US.ENQU21 | 2021-06-22 17:24:31.208 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2021-06-22 17:24:31.208 Triggering next historical data download in queue. | 2021-06-22 17:24:31.208 No download requests in the queue to start downloads for. | 2021-06-22 17:24:31.208 Socket (3) | Socket gracefully closed by remote side. | 2021-06-22 17:24:31.255 Socket (3) | Closed. | 2021-06-22 17:24:31.255 File >> Disconnect selected. | 2021-06-22 17:26:50.049 CQG WebAPI | Sending Web API Logoff message. | 2021-06-22 17:26:50.049 CQG WebSocket socket (1) | CloseSocket call. | 2021-06-22 17:26:50.049 CQG WebSocket | WebSocket closed. | 2021-06-22 17:26:50.049 CQG WebAPI | WebSocket closed. | 2021-06-22 17:26:50.049 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-06-22 17:26:50.049 SC Data - All Services | Waiting for socket receive thread to end | 2021-06-22 17:26:50.049 DTC Client socket (2) | CloseSocket call. | 2021-06-22 17:26:50.050 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2021-06-22 17:26:50.050 SC Data - All Services | Disconnected from the server. | 2021-06-22 17:26:50.050 CQG WebAPI | Disconnected. | 2021-06-22 17:26:50.050 DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-06-22 17:26:50.100 DTC Client socket (2) | Closed. | 2021-06-22 17:26:50.100 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2021-06-22 17:26:50.105 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-06-22 17:26:50.105 CQG WebAPI | Connecting to server api.cqg.com | 2021-06-22 17:26:53.843 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-06-22 17:26:53.843 CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2021-06-22 17:26:53.885 CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2021-06-22 17:26:53.885 CQG WebSocket socket (2) | Connecting to IP: 208.48.16.35. | 2021-06-22 17:26:53.885 CQG WebSocket | Opening WebSocket. | 2021-06-22 17:26:53.942 CQG WebSocket | Sending WebSocket handshake. | 2021-06-22 17:26:53.942 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-06-22 17:26:54.121 CQG WebSocket | Server header | Connection: upgrade | 2021-06-22 17:26:54.121 CQG WebSocket | Server header | Sec-WebSocket-Accept: QZKMXwtYoP0MERl06nMaYIAjsQg= | 2021-06-22 17:26:54.121 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-06-22 17:26:54.121 CQG WebSocket | Server header | Upgrade: websocket | 2021-06-22 17:26:54.121 CQG WebSocket | Server header | | 2021-06-22 17:26:54.121 CQG WebSocket | Web socket state is now open. | 2021-06-22 17:26:54.121 CQG WebAPI | WebSocket connected. | 2021-06-22 17:26:54.121 CQG WebAPI | Sending market data logon message. | 2021-06-22 17:26:54.121 CQG WebAPI | Base Time: 2021-06-19T03:27:47. 2021-06-19 03:27:47 | 2021-06-22 17:26:54.311 CQG WebAPI | Logon successful. Session Token = AoFKDyuyOr3T9RUMeUWPplJ1x8xe5Y56mXM+5l+xZuoRaQ+idiDyo7V4fBeYWs3s4kOT9LaNQed | 2021-06-22 17:26:54.311 CQG WebAPI | Connected to server complete. | 2021-06-22 17:26:54.311 Triggering next historical data download in queue. | 2021-06-22 17:26:54.311 Triggering next historical data download in queue. | 2021-06-22 17:26:54.311 Triggering next historical data download in queue. | 2021-06-22 17:26:54.311 Triggering next historical data download in queue. | 2021-06-22 17:26:54.311 Updated verified funded futures trading account ending date to: 2021-07-22 21:26:54 | 2021-06-22 17:26:54.311 CQG WebAPI | Sending Trade Accounts request message. | 2021-06-22 17:26:54.311 No download requests in the queue to start downloads for. | 2021-06-22 17:26:54.311 No download requests in the queue to start downloads for. | 2021-06-22 17:26:54.312 No download requests in the queue to start downloads for. | 2021-06-22 17:26:54.312 No download requests in the queue to start downloads for. | 2021-06-22 17:26:54.312 CQG WebAPI | Brokerage name: AMP. Account Name: 130736 | 2021-06-22 17:26:54.416 CQG WebAPI | Sending collateral subscribe request. | 2021-06-22 17:26:54.416 Mapping F.US.ENQU21 to NQU21. Service code: cme | 2021-06-22 17:26:54.570 SC Data - All Services | Starting real-time market data updates for: F.US.ENQU21 (NQU21). ID: 1 Service code: cme | 2021-06-22 17:26:54.570 SC Data - All Services | Connecting to the server ds22.sierracharts.com. Port 10048 | 2021-06-22 17:26:54.570 CQG WebAPI | Sending symbol resolution request for F.US.ENQU21. ID: 493709 | 2021-06-22 17:26:54.570 SC Data - All Services | Requesting security definition data for: F.US.ENQU21 (NQU21). ID: 1 | 2021-06-22 17:26:54.570 Added historical Intraday data request for F.US.ENQU21 to the queue. | 2021-06-22 17:26:54.570 Intraday data recording state for symbol F.US.ENQU21 is set to download 'Pending'. | 2021-06-22 17:26:54.570 Triggering next historical data download in queue. | 2021-06-22 17:26:54.570 Delaying start of download for F.US.ENQU21 | 2021-06-22 17:26:54.581 CQG WebAPI | Received symbol resolution report for symbol F.US.ENQU21. Search Symbol: F.US.ENQU21. Request ID: 493709. Contract ID: 1. | 2021-06-22 17:26:54.680 DTC Client socket (3) | Creating socket. | 2021-06-22 17:26:54.689 DTC Client socket (3) | New receive buffer size: 5242880 | 2021-06-22 17:26:54.689 DTC Client socket (3) | Connecting to IP: 208.185.224.129. | 2021-06-22 17:26:54.689 SC Data - All Services | Network connection to server complete. | 2021-06-22 17:26:54.773 SC Data - All Services | Starting socket receive thread. | 2021-06-22 17:26:54.773 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-06-22 17:26:54.773 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-06-22 17:26:54.875 SC Data - All Services | Sending logon request message. | 2021-06-22 17:26:54.875 SC Data - All Services | Received logon response. | 2021-06-22 17:26:55.737 SC Data - All Services | Server Name: SC Realtime Server. | 2021-06-22 17:26:55.737 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-06-22 17:26:55.737 SC Data - All Services | Successfully connected. | 2021-06-22 17:26:55.737 SC Data - All Services | Trading is not supported. | 2021-06-22 17:26:55.737 SC Data - All Services | Restarting real-time data updates for symbol: F.US.ENQU21 -> NQU21 | 2021-06-22 17:26:55.737 SC Data - All Services | Received security definition for symbol F.US.ENQU21 | 2021-06-22 17:26:55.893 CQG WebAPI | Sending positions subscribe request. RequestID: 493710 | 2021-06-22 17:26:59.306 CQG WebAPI | Sending orders subscribe request. RequestID: 493711 | 2021-06-22 17:26:59.307 HD Request # 3 | Downloading Intraday chart data for F.US.ENQU21 to the file F.US.ENQU21.scid. Service: cme | 2021-06-22 17:27:00.321 HD Request # 3 | Download start date-time: 2021-06-22 16:59:59.000000. File last date-time: 2021-06-22 16:59:59.032000 | 2021-06-22 17:27:00.321 HD Request # 3 | Using server: ds23.sierracharts.com port 10149 | 2021-06-22 17:27:00.321 Socket (4) | Creating socket. | 2021-06-22 17:27:00.321 Socket (4) | New receive buffer size: 5242880 | 2021-06-22 17:27:00.321 Socket (4) | Connecting to IP: 216.1.90.130. | 2021-06-22 17:27:00.321 HD Request # 3 | Setting DTC encoding to Binary VLS | 2021-06-22 17:27:00.471 HD Request # 3 | Sending historical data logon request message. | 2021-06-22 17:27:00.471 HD Request # 3 | Requesting Intraday data. Start date-time: 2021-06-22 16:59:59. Record interval: 1. Symbol: NQU21 | 2021-06-22 17:27:01.001 HD Request # 3 | Decompressing data. | 2021-06-22 17:27:01.089 HD Request # 3 | Receiving Intraday data for F.US.ENQU21 starting at 2021-06-22 16:59:59.032000 | 2021-06-22 17:27:01.089 Socket (4) | CloseSocket call. | 2021-06-22 17:27:01.090 Historical data download thread signaled to stop. | 2021-06-22 17:27:01.090 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-06-22 17:27:01.090 HD Request # 3 | Timestamp of first Intraday data file record written: 2021-06-22 16:59:59.032000 | 2021-06-22 17:27:01.090 HD Request # 3 | Received 1 record from 2021-06-22 16:59:59.032000 to 2021-06-22 16:59:59.032000 (0.0 seconds) and wrote 1 record for F.US.ENQU21 | 2021-06-22 17:27:01.090 HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2021-06-22 20:59:59.032000 | 2021-06-22 17:27:01.097 HD Request # 3 | Completion time: 1s | 2021-06-22 17:27:01.097 HD Request # 3 | Intraday data download complete for F.US.ENQU21. Unique request ID: 3 | 2021-06-22 17:27:01.097 Removing historical data download ID 3. | 2021-06-22 17:27:01.097 Real-time Intraday chart data file updates started for F.US.ENQU21 | 2021-06-22 17:27:01.097 Opened cached Intraday file: C:\SierraChart\Data\F.US.ENQU21.scid. Thread ID: 1400 | 2021-06-22 17:27:01.098 Intraday chart data file opened for F.US.ENQU21 | 2021-06-22 17:27:01.098 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2021-06-22 17:27:01.098 Triggering next historical data download in queue. | 2021-06-22 17:27:01.098 No download requests in the queue to start downloads for. | 2021-06-22 17:27:01.098 Socket (4) | Socket gracefully closed by remote side. | 2021-06-22 17:27:01.158 Socket (4) | Closed. | 2021-06-22 17:27:01.158 CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-06-22 17:29:05.756 CQG WebSocket socket (1) | Closed. | 2021-06-22 17:29:05.756 CQG WebSocket socket (1) | Deleting network socket now after delay. | 2021-06-22 17:29:35.756 For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-22 22:12:13] |
| Sierra_Chart Engineering - Posts: 20881 |
|
How do you conclude the data is delayed? The log indicates the request is for real-time data for that symbol. First, check to see if you are getting real-time data/updates for the symbol by referring to help topic 3.4: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart: 3.4 - Not Receiving Real-Time Data From Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-22 22:12:57
|
| [2021-06-22 22:25:41] |
| elias14 - Posts: 3 |
|
I just logged in and the data is working fine now; sorry about that. Just after I sent the log info, I received with a message log that my connection was interrupted, but I didn’t pay much attention to it and now that I reconnected it is working properly.
|
To post a message in this thread, you need to log in with your Sierra Chart account: