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Date/Time: Fri, 01 Mar 2024 21:39:48 +0000



Delayed Data feed on One symbol only

View Count: 401

[2021-06-21 19:48:58]
elias14 - Posts: 3
Hi, I have a live funded account with AMP futures and I am connected through the CQG platform. I have the Sierra chart order routing service and the Denali Real-Time data as well. My data package is the CME Market Depth and I am having trouble displaying the symbol F.US.ENQU21 in real-time. I keep getting delayed only and it tells me that the symbol is unknown even though I retyped it manually to ensure that it was the correct format. All the other symbols work just fine and can be traded.
[2021-06-21 20:06:45]
John - SC Support - Posts: 29567
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-06-22 21:35:34]
elias14 - Posts: 3
I have taken the Message Log information and sent it via email. The trouble symbol is (F.US.ENQU21).
[2021-06-22 22:00:53]
John - SC Support - Posts: 29567
Software version: 2276 64-bit | 2021-06-22 17:23:08.121
Primary Thread ID: 1400 | 2021-06-22 17:23:08.121
Usage end date: 2021-07-21 | 2021-06-22 17:23:08.121
Enabled for: Advanced Features 2. | 2021-06-22 17:23:08.121
Enabled for: Sierra Chart Historical Data Service. | 2021-06-22 17:23:08.121
Enabled for: Denali Real-Time Exchange Data Feed. | 2021-06-22 17:23:08.121
Enabled for: Delayed Denali Exchange Data Feed. | 2021-06-22 17:23:08.121
Enabled for exchange2: CME | 2021-06-22 17:23:08.121
Allow Support for Sierra Chart Data Feeds is enabled. | 2021-06-22 17:23:08.121
Current selected Data/Trading service: CQG WebAPI | 2021-06-22 17:23:08.121
Custom symbol settings values: enabled | 2021-06-22 17:23:08.121
Chart Update Interval: 500 | 2021-06-22 17:23:08.121
Intraday Data Storage Time Unit: 1 | 2021-06-22 17:23:08.121
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-06-22 17:23:08.121
2021-06-22 21:23:08 Local computer time in UTC | 2021-06-22 17:23:08.121
2021-06-22 17:23:08 Local computer time in SC Time Zone | 2021-06-22 17:23:08.121
2021-06-22 21:20:41 Server time in UTC | 2021-06-22 17:23:08.121
Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-06-22 17:23:08.121
Program path: C:\SierraChart\ | 2021-06-22 17:23:08.121
Data Files path: C:\SierraChart\Data\ | 2021-06-22 17:23:08.121
OS Version Number: 10.0 | 2021-06-22 17:23:08.121
Locale Setting: C | 2021-06-22 17:23:08.121
DLLs: UserContributedStudies_64.dll | 2021-06-22 17:23:08.121
Allowed protected custom studies: | 2021-06-22 17:23:08.121

F.US.ENQM21 1 Min #1 | Reloading chart. | 2021-06-22 17:23:38.805
Mapping F.US.ENQM21 to NQM21. Service code: cme | 2021-06-22 17:23:39.292
SC Data - All Services | Starting real-time market data updates for: F.US.ENQM21 (NQM21). ID: 1 Service code: cme | 2021-06-22 17:23:39.292
SC Data - All Services | Connecting to the server ds23.sierracharts.com. Port 443 | 2021-06-22 17:23:39.292
CQG WebAPI | Sending symbol resolution request for F.US.ENQM21. ID: 493705 | 2021-06-22 17:23:39.292
SC Data - All Services | Requesting security definition data for: F.US.ENQM21 (NQM21). ID: 1 | 2021-06-22 17:23:39.292
Starting DelayedDownloadMonitoringTimer | 2021-06-22 17:23:39.292
Starting HDTimeoutTimer | 2021-06-22 17:23:39.292
Added historical Intraday data request for F.US.ENQM21 to the queue. | 2021-06-22 17:23:39.292
Intraday data recording state for symbol F.US.ENQM21 is set to download 'Pending'. | 2021-06-22 17:23:39.292
Triggering next historical data download in queue. | 2021-06-22 17:23:39.292
Delaying start of download for F.US.ENQM21 | 2021-06-22 17:23:39.306
CQG WebAPI | Received symbol resolution report for symbol F.US.ENQM21. Search Symbol: F.US.ENQM21. Request ID: 493705. Contract ID: 1. | 2021-06-22 17:23:39.355
DTC Client socket (2) | Creating socket. | 2021-06-22 17:23:39.362
DTC Client socket (2) | New receive buffer size: 5242880 | 2021-06-22 17:23:39.362
DTC Client socket (2) | Connecting to IP: 216.1.90.130. | 2021-06-22 17:23:39.362
SC Data - All Services | Network connection to server complete. | 2021-06-22 17:23:39.445
SC Data - All Services | Starting socket receive thread. | 2021-06-22 17:23:39.445
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-06-22 17:23:39.445
SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-06-22 17:23:39.533
SC Data - All Services | Sending logon request message. | 2021-06-22 17:23:39.533
SC Data - All Services | Received logon response. | 2021-06-22 17:23:40.377
SC Data - All Services | Server Name: SC Realtime Server. | 2021-06-22 17:23:40.377
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-06-22 17:23:40.377
SC Data - All Services | Successfully connected. | 2021-06-22 17:23:40.377
SC Data - All Services | Trading is not supported. | 2021-06-22 17:23:40.377
SC Data - All Services | Restarting real-time data updates for symbol: F.US.ENQM21 -> NQM21 | 2021-06-22 17:23:40.377
SC Data - All Services | Real-time data for symbol F.US.ENQM21 is currently unavailable. | 2021-06-22 17:23:40.533
SC Data - All Services | Received security definition for symbol F.US.ENQM21 | 2021-06-22 17:23:40.533
HD Request # 1 | Downloading Intraday chart data for F.US.ENQM21 to the file F.US.ENQM21.scid. Service: cme | 2021-06-22 17:23:45.289
HD Request # 1 | Download start date-time: 2021-06-18 09:29:59.000000. File last date-time: 2021-06-18 09:29:59.603000 | 2021-06-22 17:23:45.290
HD Request # 1 | Using server: ds23.sierracharts.com port 10149 | 2021-06-22 17:23:45.290
Socket (3) | Creating socket. | 2021-06-22 17:23:45.290
Socket (3) | New receive buffer size: 5242880 | 2021-06-22 17:23:45.290
Socket (3) | Connecting to IP: 216.1.90.130. | 2021-06-22 17:23:45.290
HD Request # 1 | Setting DTC encoding to Binary VLS | 2021-06-22 17:23:45.431
HD Request # 1 | Sending historical data logon request message. | 2021-06-22 17:23:45.431
HD Request # 1 | Requesting Intraday data. Start date-time: 2021-06-18 09:29:59. Record interval: 1. Symbol: NQM21 | 2021-06-22 17:23:45.941
HD Request # 1 | Decompressing data. | 2021-06-22 17:23:45.995
HD Request # 1 | Receiving Intraday data for F.US.ENQM21 starting at 2021-06-18 09:29:59.603000 | 2021-06-22 17:23:45.996
Socket (3) | CloseSocket call. | 2021-06-22 17:23:45.996
Socket (3) | Shutdown started. Waiting for graceful close. | 2021-06-22 17:23:45.996
Historical data download thread signaled to stop. | 2021-06-22 17:23:45.996
HD Request # 1 | Timestamp of first Intraday data file record written: 2021-06-18 09:29:59.603000 | 2021-06-22 17:23:45.997
HD Request # 1 | Received 1 record from 2021-06-18 09:29:59.603000 to 2021-06-18 09:29:59.603000 (0.0 seconds) and wrote 1 record for F.US.ENQM21 | 2021-06-22 17:23:45.997
HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2021-06-18 13:29:59.603000 | 2021-06-22 17:23:46.003
HD Request # 1 | Completion time: 1s | 2021-06-22 17:23:46.003
HD Request # 1 | Intraday data download complete for F.US.ENQM21. Unique request ID: 1 | 2021-06-22 17:23:46.003
Removing historical data download ID 1. | 2021-06-22 17:23:46.003
Real-time Intraday chart data file updates started for F.US.ENQM21 | 2021-06-22 17:23:46.003
Opened cached Intraday file: C:\SierraChart\Data\F.US.ENQM21.scid. Thread ID: 1400 | 2021-06-22 17:23:46.003
Intraday chart data file opened for F.US.ENQM21 | 2021-06-22 17:23:46.003
HD Request # 1 | Enabling Intraday chart updating for symbol. | 2021-06-22 17:23:46.003

Triggering next historical data download in queue. | 2021-06-22 17:23:46.003
No download requests in the queue to start downloads for. | 2021-06-22 17:23:46.003
Socket (3) | Socket gracefully closed by remote side. | 2021-06-22 17:23:46.048
Socket (3) | Closed. | 2021-06-22 17:23:46.048
F.US.ENQU21 1 Min #1 | Reloading chart. | 2021-06-22 17:24:21.013
F.US.ENQU21 1 Min #1 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.ENQU21.scid | 2021-06-22 17:24:21.020
Mapping F.US.ENQU21 to NQU21. Service code: cme | 2021-06-22 17:24:21.523
SC Data - All Services | Starting real-time market data updates for: F.US.ENQU21 (NQU21). ID: 2 Service code: cme | 2021-06-22 17:24:21.523
CQG WebAPI | Sending symbol resolution request for F.US.ENQU21. ID: 493706 | 2021-06-22 17:24:21.523
SC Data - All Services | Requesting security definition data for: F.US.ENQU21 (NQU21). ID: 2 | 2021-06-22 17:24:21.523
Added historical Intraday data request for F.US.ENQU21 to the queue. | 2021-06-22 17:24:21.524
Intraday data recording state for symbol F.US.ENQU21 is set to download 'Pending'. | 2021-06-22 17:24:21.524
Triggering next historical data download in queue. | 2021-06-22 17:24:21.524
Delaying start of download for F.US.ENQU21 | 2021-06-22 17:24:21.526
CQG WebAPI | Received symbol resolution report for symbol F.US.ENQU21. Search Symbol: F.US.ENQU21. Request ID: 493706. Contract ID: 2. | 2021-06-22 17:24:21.580
SC Data - All Services | Received security definition for symbol F.US.ENQU21 | 2021-06-22 17:24:21.681
HD Request # 2 | Downloading Intraday chart data for F.US.ENQU21 to the file F.US.ENQU21.scid. Service: cme | 2021-06-22 17:24:26.292
HD Request # 2 | Download start date-time: 2020-12-18 16:24:26.000000. File last date-time: 00:00:00.000000 | 2021-06-22 17:24:26.292
HD Request # 2 | Using server: ds21.sierracharts.com port 10150 | 2021-06-22 17:24:26.292
Socket (3) | Creating socket. | 2021-06-22 17:24:26.343
Socket (3) | New receive buffer size: 5242880 | 2021-06-22 17:24:26.343
Socket (3) | Connecting to IP: 216.1.90.129. | 2021-06-22 17:24:26.343
HD Request # 2 | Setting DTC encoding to Binary VLS | 2021-06-22 17:24:26.456
HD Request # 2 | Sending historical data logon request message. | 2021-06-22 17:24:26.456
HD Request # 2 | Requesting Intraday data. Start date-time: 2020-12-18 16:24:26. Record interval: 1. Symbol: NQU21 | 2021-06-22 17:24:26.966
HD Request # 2 | Decompressing data. | 2021-06-22 17:24:27.018
HD Request # 2 | Receiving Intraday data for F.US.ENQU21 starting at 2020-12-21 02:38:42.792000 | 2021-06-22 17:24:27.266
HD Request # 2 | Timestamp of first Intraday data file record written: 2020-12-21 02:38:42.792000 | 2021-06-22 17:24:27.990
Socket (3) | CloseSocket call. | 2021-06-22 17:24:31.201
Socket (3) | Shutdown started. Waiting for graceful close. | 2021-06-22 17:24:31.201
Historical data download thread signaled to stop. | 2021-06-22 17:24:31.201
HD Request # 2 | Received 371139 records from 2020-12-21 02:38:42.792000 to 2021-06-22 16:59:59.032000 (183.6 days) and wrote 371139 records for F.US.ENQU21 | 2021-06-22 17:24:31.202
HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2021-06-22 20:59:59.032000 | 2021-06-22 17:24:31.208
HD Request # 2 | Completion time: 5s | 2021-06-22 17:24:31.208
HD Request # 2 | Intraday data download complete for F.US.ENQU21. Unique request ID: 2 | 2021-06-22 17:24:31.208
Removing historical data download ID 2. | 2021-06-22 17:24:31.208
Real-time Intraday chart data file updates started for F.US.ENQU21 | 2021-06-22 17:24:31.208
Opened cached Intraday file: C:\SierraChart\Data\F.US.ENQU21.scid. Thread ID: 1400 | 2021-06-22 17:24:31.208
Intraday chart data file opened for F.US.ENQU21 | 2021-06-22 17:24:31.208
HD Request # 2 | Enabling Intraday chart updating for symbol. | 2021-06-22 17:24:31.208

Triggering next historical data download in queue. | 2021-06-22 17:24:31.208
No download requests in the queue to start downloads for. | 2021-06-22 17:24:31.208
Socket (3) | Socket gracefully closed by remote side. | 2021-06-22 17:24:31.255
Socket (3) | Closed. | 2021-06-22 17:24:31.255
File >> Disconnect selected. | 2021-06-22 17:26:50.049
CQG WebAPI | Sending Web API Logoff message. | 2021-06-22 17:26:50.049
CQG WebSocket socket (1) | CloseSocket call. | 2021-06-22 17:26:50.049
CQG WebSocket | WebSocket closed. | 2021-06-22 17:26:50.049
CQG WebAPI | WebSocket closed. | 2021-06-22 17:26:50.049
CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-06-22 17:26:50.049
SC Data - All Services | Waiting for socket receive thread to end | 2021-06-22 17:26:50.049
DTC Client socket (2) | CloseSocket call. | 2021-06-22 17:26:50.050
DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2021-06-22 17:26:50.050
SC Data - All Services | Disconnected from the server. | 2021-06-22 17:26:50.050
CQG WebAPI | Disconnected. | 2021-06-22 17:26:50.050
DTC Client socket (2) | Socket gracefully closed by remote side. | 2021-06-22 17:26:50.100
DTC Client socket (2) | Closed. | 2021-06-22 17:26:50.100
CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2021-06-22 17:26:50.105
CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-06-22 17:26:50.105

CQG WebAPI | Connecting to server api.cqg.com | 2021-06-22 17:26:53.843
CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-06-22 17:26:53.843
CQG WebSocket socket (2) | Creating socket. Using TLS 1.2. | 2021-06-22 17:26:53.885
CQG WebSocket socket (2) | New receive buffer size: 5242880 | 2021-06-22 17:26:53.885
CQG WebSocket socket (2) | Connecting to IP: 208.48.16.35. | 2021-06-22 17:26:53.885
CQG WebSocket | Opening WebSocket. | 2021-06-22 17:26:53.942
CQG WebSocket | Sending WebSocket handshake. | 2021-06-22 17:26:53.942
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-06-22 17:26:54.121
CQG WebSocket | Server header | Connection: upgrade | 2021-06-22 17:26:54.121
CQG WebSocket | Server header | Sec-WebSocket-Accept: QZKMXwtYoP0MERl06nMaYIAjsQg= | 2021-06-22 17:26:54.121
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-06-22 17:26:54.121
CQG WebSocket | Server header | Upgrade: websocket | 2021-06-22 17:26:54.121
CQG WebSocket | Server header | | 2021-06-22 17:26:54.121
CQG WebSocket | Web socket state is now open. | 2021-06-22 17:26:54.121
CQG WebAPI | WebSocket connected. | 2021-06-22 17:26:54.121
CQG WebAPI | Sending market data logon message. | 2021-06-22 17:26:54.121
CQG WebAPI | Base Time: 2021-06-19T03:27:47. 2021-06-19 03:27:47 | 2021-06-22 17:26:54.311
CQG WebAPI | Logon successful. Session Token = AoFKDyuyOr3T9RUMeUWPplJ1x8xe5Y56mXM+5l+xZuoRaQ+idiDyo7V4fBeYWs3s4kOT9LaNQed | 2021-06-22 17:26:54.311
CQG WebAPI | Connected to server complete. | 2021-06-22 17:26:54.311
Triggering next historical data download in queue. | 2021-06-22 17:26:54.311
Triggering next historical data download in queue. | 2021-06-22 17:26:54.311
Triggering next historical data download in queue. | 2021-06-22 17:26:54.311
Triggering next historical data download in queue. | 2021-06-22 17:26:54.311
Updated verified funded futures trading account ending date to: 2021-07-22 21:26:54 | 2021-06-22 17:26:54.311
CQG WebAPI | Sending Trade Accounts request message. | 2021-06-22 17:26:54.311
No download requests in the queue to start downloads for. | 2021-06-22 17:26:54.311
No download requests in the queue to start downloads for. | 2021-06-22 17:26:54.312
No download requests in the queue to start downloads for. | 2021-06-22 17:26:54.312
No download requests in the queue to start downloads for. | 2021-06-22 17:26:54.312
CQG WebAPI | Brokerage name: AMP. Account Name: 130736 | 2021-06-22 17:26:54.416
CQG WebAPI | Sending collateral subscribe request. | 2021-06-22 17:26:54.416
Mapping F.US.ENQU21 to NQU21. Service code: cme | 2021-06-22 17:26:54.570
SC Data - All Services | Starting real-time market data updates for: F.US.ENQU21 (NQU21). ID: 1 Service code: cme | 2021-06-22 17:26:54.570
SC Data - All Services | Connecting to the server ds22.sierracharts.com. Port 10048 | 2021-06-22 17:26:54.570
CQG WebAPI | Sending symbol resolution request for F.US.ENQU21. ID: 493709 | 2021-06-22 17:26:54.570
SC Data - All Services | Requesting security definition data for: F.US.ENQU21 (NQU21). ID: 1 | 2021-06-22 17:26:54.570
Added historical Intraday data request for F.US.ENQU21 to the queue. | 2021-06-22 17:26:54.570
Intraday data recording state for symbol F.US.ENQU21 is set to download 'Pending'. | 2021-06-22 17:26:54.570
Triggering next historical data download in queue. | 2021-06-22 17:26:54.570
Delaying start of download for F.US.ENQU21 | 2021-06-22 17:26:54.581
CQG WebAPI | Received symbol resolution report for symbol F.US.ENQU21. Search Symbol: F.US.ENQU21. Request ID: 493709. Contract ID: 1. | 2021-06-22 17:26:54.680
DTC Client socket (3) | Creating socket. | 2021-06-22 17:26:54.689
DTC Client socket (3) | New receive buffer size: 5242880 | 2021-06-22 17:26:54.689
DTC Client socket (3) | Connecting to IP: 208.185.224.129. | 2021-06-22 17:26:54.689
SC Data - All Services | Network connection to server complete. | 2021-06-22 17:26:54.773
SC Data - All Services | Starting socket receive thread. | 2021-06-22 17:26:54.773
SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-06-22 17:26:54.773
SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-06-22 17:26:54.875
SC Data - All Services | Sending logon request message. | 2021-06-22 17:26:54.875
SC Data - All Services | Received logon response. | 2021-06-22 17:26:55.737
SC Data - All Services | Server Name: SC Realtime Server. | 2021-06-22 17:26:55.737
SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-06-22 17:26:55.737
SC Data - All Services | Successfully connected. | 2021-06-22 17:26:55.737
SC Data - All Services | Trading is not supported. | 2021-06-22 17:26:55.737
SC Data - All Services | Restarting real-time data updates for symbol: F.US.ENQU21 -> NQU21 | 2021-06-22 17:26:55.737
SC Data - All Services | Received security definition for symbol F.US.ENQU21 | 2021-06-22 17:26:55.893
CQG WebAPI | Sending positions subscribe request. RequestID: 493710 | 2021-06-22 17:26:59.306
CQG WebAPI | Sending orders subscribe request. RequestID: 493711 | 2021-06-22 17:26:59.307
HD Request # 3 | Downloading Intraday chart data for F.US.ENQU21 to the file F.US.ENQU21.scid. Service: cme | 2021-06-22 17:27:00.321
HD Request # 3 | Download start date-time: 2021-06-22 16:59:59.000000. File last date-time: 2021-06-22 16:59:59.032000 | 2021-06-22 17:27:00.321
HD Request # 3 | Using server: ds23.sierracharts.com port 10149 | 2021-06-22 17:27:00.321
Socket (4) | Creating socket. | 2021-06-22 17:27:00.321
Socket (4) | New receive buffer size: 5242880 | 2021-06-22 17:27:00.321
Socket (4) | Connecting to IP: 216.1.90.130. | 2021-06-22 17:27:00.321
HD Request # 3 | Setting DTC encoding to Binary VLS | 2021-06-22 17:27:00.471
HD Request # 3 | Sending historical data logon request message. | 2021-06-22 17:27:00.471
HD Request # 3 | Requesting Intraday data. Start date-time: 2021-06-22 16:59:59. Record interval: 1. Symbol: NQU21 | 2021-06-22 17:27:01.001
HD Request # 3 | Decompressing data. | 2021-06-22 17:27:01.089
HD Request # 3 | Receiving Intraday data for F.US.ENQU21 starting at 2021-06-22 16:59:59.032000 | 2021-06-22 17:27:01.089
Socket (4) | CloseSocket call. | 2021-06-22 17:27:01.090
Historical data download thread signaled to stop. | 2021-06-22 17:27:01.090
Socket (4) | Shutdown started. Waiting for graceful close. | 2021-06-22 17:27:01.090
HD Request # 3 | Timestamp of first Intraday data file record written: 2021-06-22 16:59:59.032000 | 2021-06-22 17:27:01.090
HD Request # 3 | Received 1 record from 2021-06-22 16:59:59.032000 to 2021-06-22 16:59:59.032000 (0.0 seconds) and wrote 1 record for F.US.ENQU21 | 2021-06-22 17:27:01.090
HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2021-06-22 20:59:59.032000 | 2021-06-22 17:27:01.097
HD Request # 3 | Completion time: 1s | 2021-06-22 17:27:01.097
HD Request # 3 | Intraday data download complete for F.US.ENQU21. Unique request ID: 3 | 2021-06-22 17:27:01.097
Removing historical data download ID 3. | 2021-06-22 17:27:01.097
Real-time Intraday chart data file updates started for F.US.ENQU21 | 2021-06-22 17:27:01.097
Opened cached Intraday file: C:\SierraChart\Data\F.US.ENQU21.scid. Thread ID: 1400 | 2021-06-22 17:27:01.098
Intraday chart data file opened for F.US.ENQU21 | 2021-06-22 17:27:01.098
HD Request # 3 | Enabling Intraday chart updating for symbol. | 2021-06-22 17:27:01.098

Triggering next historical data download in queue. | 2021-06-22 17:27:01.098
No download requests in the queue to start downloads for. | 2021-06-22 17:27:01.098
Socket (4) | Socket gracefully closed by remote side. | 2021-06-22 17:27:01.158
Socket (4) | Closed. | 2021-06-22 17:27:01.158
CQG WebSocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-06-22 17:29:05.756
CQG WebSocket socket (1) | Closed. | 2021-06-22 17:29:05.756
CQG WebSocket socket (1) | Deleting network socket now after delay. | 2021-06-22 17:29:35.756
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-06-22 22:12:13]
Sierra_Chart Engineering - Posts: 13043
How do you conclude the data is delayed?

The log indicates the request is for real-time data for that symbol.

First, check to see if you are getting real-time data/updates for the symbol by referring to help topic 3.4:
Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart: 3.4 - Not Receiving Real-Time Data From Data Feed
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-06-22 22:12:57
[2021-06-22 22:25:41]
elias14 - Posts: 3
I just logged in and the data is working fine now; sorry about that. Just after I sent the log info, I received with a message log that my connection was interrupted, but I didn’t pay much attention to it and now that I reconnected it is working properly.

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