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Date/Time: Fri, 19 Apr 2024 17:19:05 +0000

How to Post a Message for Support

Delayed Data feed on One symbol only

View Count: 407

[2021-06-21 19:48:58] #1 [Go To First Post]
elias14 - Posts: 3
Hi, I have a live funded account with AMP futures and I am connected through the CQG platform. I have the Sierra chart order routing service and the Denali Real-Time data as well. My data package is the CME Market Depth and I am having trouble displaying the symbol F.US.ENQU21 in real-time. I keep getting delayed only and it tells me that the symbol is unknown even though I retyped it manually to ensure that it was the correct format. All the other symbols work just fine and can be traded.

[2021-06-21 20:06:45] #2 [Go To First Post]
John - SC Support - Posts: 30968
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-06-22 21:35:34] #3 [Go To First Post]
elias14 - Posts: 3
I have taken the Message Log information and sent it via email. The trouble symbol is (F.US.ENQU21).

[2021-06-22 22:00:53] #4 [Go To First Post]
John - SC Support - Posts: 30968
Software version: 2276 64-bit \| 2021-06-22 17:23:08.121 Primary Thread ID: 1400 \| 2021-06-22 17:23:08.121 Usage end date: 2021-07-21 \| 2021-06-22 17:23:08.121 Enabled for: Advanced Features 2. \| 2021-06-22 17:23:08.121 Enabled for: Sierra Chart Historical Data Service. \| 2021-06-22 17:23:08.121 Enabled for: Denali Real-Time Exchange Data Feed. \| 2021-06-22 17:23:08.121 Enabled for: Delayed Denali Exchange Data Feed. \| 2021-06-22 17:23:08.121 Enabled for exchange2: CME \| 2021-06-22 17:23:08.121 Allow Support for Sierra Chart Data Feeds is enabled. \| 2021-06-22 17:23:08.121 Current selected Data/Trading service: CQG WebAPI \| 2021-06-22 17:23:08.121 Custom symbol settings values: enabled \| 2021-06-22 17:23:08.121 Chart Update Interval: 500 \| 2021-06-22 17:23:08.121 Intraday Data Storage Time Unit: 1 \| 2021-06-22 17:23:08.121 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2021-06-22 17:23:08.121 2021-06-22 21:23:08 Local computer time in UTC \| 2021-06-22 17:23:08.121 2021-06-22 17:23:08 Local computer time in SC Time Zone \| 2021-06-22 17:23:08.121 2021-06-22 21:20:41 Server time in UTC \| 2021-06-22 17:23:08.121 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2021-06-22 17:23:08.121 Program path: C:\SierraChart\ \| 2021-06-22 17:23:08.121 Data Files path: C:\SierraChart\Data\ \| 2021-06-22 17:23:08.121 OS Version Number: 10.0 \| 2021-06-22 17:23:08.121 Locale Setting: C \| 2021-06-22 17:23:08.121 DLLs: UserContributedStudies_64.dll \| 2021-06-22 17:23:08.121 Allowed protected custom studies: \| 2021-06-22 17:23:08.121 F.US.ENQM21 1 Min #1 \| Reloading chart. \| 2021-06-22 17:23:38.805 Mapping F.US.ENQM21 to NQM21. Service code: cme \| 2021-06-22 17:23:39.292 SC Data - All Services \| Starting real-time market data updates for: F.US.ENQM21 (NQM21). ID: 1 Service code: cme \| 2021-06-22 17:23:39.292 SC Data - All Services \| Connecting to the server ds23.sierracharts.com. Port 443 \| 2021-06-22 17:23:39.292 CQG WebAPI \| Sending symbol resolution request for F.US.ENQM21. ID: 493705 \| 2021-06-22 17:23:39.292 SC Data - All Services \| Requesting security definition data for: F.US.ENQM21 (NQM21). ID: 1 \| 2021-06-22 17:23:39.292 Starting DelayedDownloadMonitoringTimer \| 2021-06-22 17:23:39.292 Starting HDTimeoutTimer \| 2021-06-22 17:23:39.292 Added historical Intraday data request for F.US.ENQM21 to the queue. \| 2021-06-22 17:23:39.292 Intraday data recording state for symbol F.US.ENQM21 is set to download 'Pending'. \| 2021-06-22 17:23:39.292 Triggering next historical data download in queue. \| 2021-06-22 17:23:39.292 Delaying start of download for F.US.ENQM21 \| 2021-06-22 17:23:39.306 CQG WebAPI \| Received symbol resolution report for symbol F.US.ENQM21. Search Symbol: F.US.ENQM21. Request ID: 493705. Contract ID: 1. \| 2021-06-22 17:23:39.355 DTC Client socket (2) \| Creating socket. \| 2021-06-22 17:23:39.362 DTC Client socket (2) \| New receive buffer size: 5242880 \| 2021-06-22 17:23:39.362 DTC Client socket (2) \| Connecting to IP: 216.1.90.130. \| 2021-06-22 17:23:39.362 SC Data - All Services \| Network connection to server complete. \| 2021-06-22 17:23:39.445 SC Data - All Services \| Starting socket receive thread. \| 2021-06-22 17:23:39.445 SC Data - All Services \| Sending encoding request to server: Binary VLS. Compression: standard \| 2021-06-22 17:23:39.445 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2021-06-22 17:23:39.533 SC Data - All Services \| Sending logon request message. \| 2021-06-22 17:23:39.533 SC Data - All Services \| Received logon response. \| 2021-06-22 17:23:40.377 SC Data - All Services \| Server Name: SC Realtime Server. \| 2021-06-22 17:23:40.377 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2021-06-22 17:23:40.377 SC Data - All Services \| Successfully connected. \| 2021-06-22 17:23:40.377 SC Data - All Services \| Trading is not supported. \| 2021-06-22 17:23:40.377 SC Data - All Services \| Restarting real-time data updates for symbol: F.US.ENQM21 -> NQM21 \| 2021-06-22 17:23:40.377 SC Data - All Services \| Real-time data for symbol F.US.ENQM21 is currently unavailable. \| 2021-06-22 17:23:40.533 SC Data - All Services \| Received security definition for symbol F.US.ENQM21 \| 2021-06-22 17:23:40.533 HD Request # 1 \| Downloading Intraday chart data for F.US.ENQM21 to the file F.US.ENQM21.scid. Service: cme \| 2021-06-22 17:23:45.289 HD Request # 1 \| Download start date-time: 2021-06-18 09:29:59.000000. File last date-time: 2021-06-18 09:29:59.603000 \| 2021-06-22 17:23:45.290 HD Request # 1 \| Using server: ds23.sierracharts.com port 10149 \| 2021-06-22 17:23:45.290 Socket (3) \| Creating socket. \| 2021-06-22 17:23:45.290 Socket (3) \| New receive buffer size: 5242880 \| 2021-06-22 17:23:45.290 Socket (3) \| Connecting to IP: 216.1.90.130. \| 2021-06-22 17:23:45.290 HD Request # 1 \| Setting DTC encoding to Binary VLS \| 2021-06-22 17:23:45.431 HD Request # 1 \| Sending historical data logon request message. \| 2021-06-22 17:23:45.431 HD Request # 1 \| Requesting Intraday data. Start date-time: 2021-06-18 09:29:59. Record interval: 1. Symbol: NQM21 \| 2021-06-22 17:23:45.941 HD Request # 1 \| Decompressing data. \| 2021-06-22 17:23:45.995 HD Request # 1 \| Receiving Intraday data for F.US.ENQM21 starting at 2021-06-18 09:29:59.603000 \| 2021-06-22 17:23:45.996 Socket (3) \| CloseSocket call. \| 2021-06-22 17:23:45.996 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2021-06-22 17:23:45.996 Historical data download thread signaled to stop. \| 2021-06-22 17:23:45.996 HD Request # 1 \| Timestamp of first Intraday data file record written: 2021-06-18 09:29:59.603000 \| 2021-06-22 17:23:45.997 HD Request # 1 \| Received 1 record from 2021-06-18 09:29:59.603000 to 2021-06-18 09:29:59.603000 (0.0 seconds) and wrote 1 record for F.US.ENQM21 \| 2021-06-22 17:23:45.997 HD Request # 1 \| Add time&sales data \| Remembered last file record date-time: 2021-06-18 13:29:59.603000 \| 2021-06-22 17:23:46.003 HD Request # 1 \| Completion time: 1s \| 2021-06-22 17:23:46.003 HD Request # 1 \| Intraday data download complete for F.US.ENQM21. Unique request ID: 1 \| 2021-06-22 17:23:46.003 Removing historical data download ID 1. \| 2021-06-22 17:23:46.003 Real-time Intraday chart data file updates started for F.US.ENQM21 \| 2021-06-22 17:23:46.003 Opened cached Intraday file: C:\SierraChart\Data\F.US.ENQM21.scid. Thread ID: 1400 \| 2021-06-22 17:23:46.003 Intraday chart data file opened for F.US.ENQM21 \| 2021-06-22 17:23:46.003 HD Request # 1 \| Enabling Intraday chart updating for symbol. \| 2021-06-22 17:23:46.003 Triggering next historical data download in queue. \| 2021-06-22 17:23:46.003 No download requests in the queue to start downloads for. \| 2021-06-22 17:23:46.003 Socket (3) \| Socket gracefully closed by remote side. \| 2021-06-22 17:23:46.048 Socket (3) \| Closed. \| 2021-06-22 17:23:46.048 F.US.ENQU21 1 Min #1 \| Reloading chart. \| 2021-06-22 17:24:21.013 F.US.ENQU21 1 Min #1 \| Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\F.US.ENQU21.scid \| 2021-06-22 17:24:21.020 Mapping F.US.ENQU21 to NQU21. Service code: cme \| 2021-06-22 17:24:21.523 SC Data - All Services \| Starting real-time market data updates for: F.US.ENQU21 (NQU21). ID: 2 Service code: cme \| 2021-06-22 17:24:21.523 CQG WebAPI \| Sending symbol resolution request for F.US.ENQU21. ID: 493706 \| 2021-06-22 17:24:21.523 SC Data - All Services \| Requesting security definition data for: F.US.ENQU21 (NQU21). ID: 2 \| 2021-06-22 17:24:21.523 Added historical Intraday data request for F.US.ENQU21 to the queue. \| 2021-06-22 17:24:21.524 Intraday data recording state for symbol F.US.ENQU21 is set to download 'Pending'. \| 2021-06-22 17:24:21.524 Triggering next historical data download in queue. \| 2021-06-22 17:24:21.524 Delaying start of download for F.US.ENQU21 \| 2021-06-22 17:24:21.526 CQG WebAPI \| Received symbol resolution report for symbol F.US.ENQU21. Search Symbol: F.US.ENQU21. Request ID: 493706. Contract ID: 2. \| 2021-06-22 17:24:21.580 SC Data - All Services \| Received security definition for symbol F.US.ENQU21 \| 2021-06-22 17:24:21.681 HD Request # 2 \| Downloading Intraday chart data for F.US.ENQU21 to the file F.US.ENQU21.scid. Service: cme \| 2021-06-22 17:24:26.292 HD Request # 2 \| Download start date-time: 2020-12-18 16:24:26.000000. File last date-time: 00:00:00.000000 \| 2021-06-22 17:24:26.292 HD Request # 2 \| Using server: ds21.sierracharts.com port 10150 \| 2021-06-22 17:24:26.292 Socket (3) \| Creating socket. \| 2021-06-22 17:24:26.343 Socket (3) \| New receive buffer size: 5242880 \| 2021-06-22 17:24:26.343 Socket (3) \| Connecting to IP: 216.1.90.129. \| 2021-06-22 17:24:26.343 HD Request # 2 \| Setting DTC encoding to Binary VLS \| 2021-06-22 17:24:26.456 HD Request # 2 \| Sending historical data logon request message. \| 2021-06-22 17:24:26.456 HD Request # 2 \| Requesting Intraday data. Start date-time: 2020-12-18 16:24:26. Record interval: 1. Symbol: NQU21 \| 2021-06-22 17:24:26.966 HD Request # 2 \| Decompressing data. \| 2021-06-22 17:24:27.018 HD Request # 2 \| Receiving Intraday data for F.US.ENQU21 starting at 2020-12-21 02:38:42.792000 \| 2021-06-22 17:24:27.266 HD Request # 2 \| Timestamp of first Intraday data file record written: 2020-12-21 02:38:42.792000 \| 2021-06-22 17:24:27.990 Socket (3) \| CloseSocket call. \| 2021-06-22 17:24:31.201 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2021-06-22 17:24:31.201 Historical data download thread signaled to stop. \| 2021-06-22 17:24:31.201 HD Request # 2 \| Received 371139 records from 2020-12-21 02:38:42.792000 to 2021-06-22 16:59:59.032000 (183.6 days) and wrote 371139 records for F.US.ENQU21 \| 2021-06-22 17:24:31.202 HD Request # 2 \| Add time&sales data \| Remembered last file record date-time: 2021-06-22 20:59:59.032000 \| 2021-06-22 17:24:31.208 HD Request # 2 \| Completion time: 5s \| 2021-06-22 17:24:31.208 HD Request # 2 \| Intraday data download complete for F.US.ENQU21. Unique request ID: 2 \| 2021-06-22 17:24:31.208 Removing historical data download ID 2. \| 2021-06-22 17:24:31.208 Real-time Intraday chart data file updates started for F.US.ENQU21 \| 2021-06-22 17:24:31.208 Opened cached Intraday file: C:\SierraChart\Data\F.US.ENQU21.scid. Thread ID: 1400 \| 2021-06-22 17:24:31.208 Intraday chart data file opened for F.US.ENQU21 \| 2021-06-22 17:24:31.208 HD Request # 2 \| Enabling Intraday chart updating for symbol. \| 2021-06-22 17:24:31.208 Triggering next historical data download in queue. \| 2021-06-22 17:24:31.208 No download requests in the queue to start downloads for. \| 2021-06-22 17:24:31.208 Socket (3) \| Socket gracefully closed by remote side. \| 2021-06-22 17:24:31.255 Socket (3) \| Closed. \| 2021-06-22 17:24:31.255 File >> Disconnect selected. \| 2021-06-22 17:26:50.049 CQG WebAPI \| Sending Web API Logoff message. \| 2021-06-22 17:26:50.049 CQG WebSocket socket (1) \| CloseSocket call. \| 2021-06-22 17:26:50.049 CQG WebSocket \| WebSocket closed. \| 2021-06-22 17:26:50.049 CQG WebAPI \| WebSocket closed. \| 2021-06-22 17:26:50.049 CQG WebSocket socket (1) \| Write in progress. Shutdown being delayed. PendingSize=0 \| 2021-06-22 17:26:50.049 SC Data - All Services \| Waiting for socket receive thread to end \| 2021-06-22 17:26:50.049 DTC Client socket (2) \| CloseSocket call. \| 2021-06-22 17:26:50.050 DTC Client socket (2) \| Shutdown started. Waiting for graceful close. \| 2021-06-22 17:26:50.050 SC Data - All Services \| Disconnected from the server. \| 2021-06-22 17:26:50.050 CQG WebAPI \| Disconnected. \| 2021-06-22 17:26:50.050 DTC Client socket (2) \| Socket gracefully closed by remote side. \| 2021-06-22 17:26:50.100 DTC Client socket (2) \| Closed. \| 2021-06-22 17:26:50.100 CQG WebSocket socket (1) \| Write has completed. Shutdown being performed. \| 2021-06-22 17:26:50.105 CQG WebSocket socket (1) \| Shutdown started. Waiting for graceful close. \| 2021-06-22 17:26:50.105 CQG WebAPI \| Connecting to server api.cqg.com \| 2021-06-22 17:26:53.843 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2021-06-22 17:26:53.843 CQG WebSocket socket (2) \| Creating socket. Using TLS 1.2. \| 2021-06-22 17:26:53.885 CQG WebSocket socket (2) \| New receive buffer size: 5242880 \| 2021-06-22 17:26:53.885 CQG WebSocket socket (2) \| Connecting to IP: 208.48.16.35. \| 2021-06-22 17:26:53.885 CQG WebSocket \| Opening WebSocket. \| 2021-06-22 17:26:53.942 CQG WebSocket \| Sending WebSocket handshake. \| 2021-06-22 17:26:53.942 CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2021-06-22 17:26:54.121 CQG WebSocket \| Server header \| Connection: upgrade \| 2021-06-22 17:26:54.121 CQG WebSocket \| Server header \| Sec-WebSocket-Accept: QZKMXwtYoP0MERl06nMaYIAjsQg= \| 2021-06-22 17:26:54.121 CQG WebSocket \| Server header \| Server: WebSocket++/0.7.0 \| 2021-06-22 17:26:54.121 CQG WebSocket \| Server header \| Upgrade: websocket \| 2021-06-22 17:26:54.121 CQG WebSocket \| Server header \| \| 2021-06-22 17:26:54.121 CQG WebSocket \| Web socket state is now open. \| 2021-06-22 17:26:54.121 CQG WebAPI \| WebSocket connected. \| 2021-06-22 17:26:54.121 CQG WebAPI \| Sending market data logon message. \| 2021-06-22 17:26:54.121 CQG WebAPI \| Base Time: 2021-06-19T03:27:47. 2021-06-19 03:27:47 \| 2021-06-22 17:26:54.311 CQG WebAPI \| Logon successful. Session Token = AoFKDyuyOr3T9RUMeUWPplJ1x8xe5Y56mXM+5l+xZuoRaQ+idiDyo7V4fBeYWs3s4kOT9LaNQed \| 2021-06-22 17:26:54.311 CQG WebAPI \| Connected to server complete. \| 2021-06-22 17:26:54.311 Triggering next historical data download in queue. \| 2021-06-22 17:26:54.311 Triggering next historical data download in queue. \| 2021-06-22 17:26:54.311 Triggering next historical data download in queue. \| 2021-06-22 17:26:54.311 Triggering next historical data download in queue. \| 2021-06-22 17:26:54.311 Updated verified funded futures trading account ending date to: 2021-07-22 21:26:54 \| 2021-06-22 17:26:54.311 CQG WebAPI \| Sending Trade Accounts request message. \| 2021-06-22 17:26:54.311 No download requests in the queue to start downloads for. \| 2021-06-22 17:26:54.311 No download requests in the queue to start downloads for. \| 2021-06-22 17:26:54.312 No download requests in the queue to start downloads for. \| 2021-06-22 17:26:54.312 No download requests in the queue to start downloads for. \| 2021-06-22 17:26:54.312 CQG WebAPI \| Brokerage name: AMP. Account Name: 130736 \| 2021-06-22 17:26:54.416 CQG WebAPI \| Sending collateral subscribe request. \| 2021-06-22 17:26:54.416 Mapping F.US.ENQU21 to NQU21. Service code: cme \| 2021-06-22 17:26:54.570 SC Data - All Services \| Starting real-time market data updates for: F.US.ENQU21 (NQU21). ID: 1 Service code: cme \| 2021-06-22 17:26:54.570 SC Data - All Services \| Connecting to the server ds22.sierracharts.com. Port 10048 \| 2021-06-22 17:26:54.570 CQG WebAPI \| Sending symbol resolution request for F.US.ENQU21. ID: 493709 \| 2021-06-22 17:26:54.570 SC Data - All Services \| Requesting security definition data for: F.US.ENQU21 (NQU21). ID: 1 \| 2021-06-22 17:26:54.570 Added historical Intraday data request for F.US.ENQU21 to the queue. \| 2021-06-22 17:26:54.570 Intraday data recording state for symbol F.US.ENQU21 is set to download 'Pending'. \| 2021-06-22 17:26:54.570 Triggering next historical data download in queue. \| 2021-06-22 17:26:54.570 Delaying start of download for F.US.ENQU21 \| 2021-06-22 17:26:54.581 CQG WebAPI \| Received symbol resolution report for symbol F.US.ENQU21. Search Symbol: F.US.ENQU21. Request ID: 493709. Contract ID: 1. \| 2021-06-22 17:26:54.680 DTC Client socket (3) \| Creating socket. \| 2021-06-22 17:26:54.689 DTC Client socket (3) \| New receive buffer size: 5242880 \| 2021-06-22 17:26:54.689 DTC Client socket (3) \| Connecting to IP: 208.185.224.129. \| 2021-06-22 17:26:54.689 SC Data - All Services \| Network connection to server complete. \| 2021-06-22 17:26:54.773 SC Data - All Services \| Starting socket receive thread. \| 2021-06-22 17:26:54.773 SC Data - All Services \| Sending encoding request to server: Binary VLS. Compression: standard \| 2021-06-22 17:26:54.773 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2021-06-22 17:26:54.875 SC Data - All Services \| Sending logon request message. \| 2021-06-22 17:26:54.875 SC Data - All Services \| Received logon response. \| 2021-06-22 17:26:55.737 SC Data - All Services \| Server Name: SC Realtime Server. \| 2021-06-22 17:26:55.737 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2021-06-22 17:26:55.737 SC Data - All Services \| Successfully connected. \| 2021-06-22 17:26:55.737 SC Data - All Services \| Trading is not supported. \| 2021-06-22 17:26:55.737 SC Data - All Services \| Restarting real-time data updates for symbol: F.US.ENQU21 -> NQU21 \| 2021-06-22 17:26:55.737 SC Data - All Services \| Received security definition for symbol F.US.ENQU21 \| 2021-06-22 17:26:55.893 CQG WebAPI \| Sending positions subscribe request. RequestID: 493710 \| 2021-06-22 17:26:59.306 CQG WebAPI \| Sending orders subscribe request. RequestID: 493711 \| 2021-06-22 17:26:59.307 HD Request # 3 \| Downloading Intraday chart data for F.US.ENQU21 to the file F.US.ENQU21.scid. Service: cme \| 2021-06-22 17:27:00.321 HD Request # 3 \| Download start date-time: 2021-06-22 16:59:59.000000. File last date-time: 2021-06-22 16:59:59.032000 \| 2021-06-22 17:27:00.321 HD Request # 3 \| Using server: ds23.sierracharts.com port 10149 \| 2021-06-22 17:27:00.321 Socket (4) \| Creating socket. \| 2021-06-22 17:27:00.321 Socket (4) \| New receive buffer size: 5242880 \| 2021-06-22 17:27:00.321 Socket (4) \| Connecting to IP: 216.1.90.130. \| 2021-06-22 17:27:00.321 HD Request # 3 \| Setting DTC encoding to Binary VLS \| 2021-06-22 17:27:00.471 HD Request # 3 \| Sending historical data logon request message. \| 2021-06-22 17:27:00.471 HD Request # 3 \| Requesting Intraday data. Start date-time: 2021-06-22 16:59:59. Record interval: 1. Symbol: NQU21 \| 2021-06-22 17:27:01.001 HD Request # 3 \| Decompressing data. \| 2021-06-22 17:27:01.089 HD Request # 3 \| Receiving Intraday data for F.US.ENQU21 starting at 2021-06-22 16:59:59.032000 \| 2021-06-22 17:27:01.089 Socket (4) \| CloseSocket call. \| 2021-06-22 17:27:01.090 Historical data download thread signaled to stop. \| 2021-06-22 17:27:01.090 Socket (4) \| Shutdown started. Waiting for graceful close. \| 2021-06-22 17:27:01.090 HD Request # 3 \| Timestamp of first Intraday data file record written: 2021-06-22 16:59:59.032000 \| 2021-06-22 17:27:01.090 HD Request # 3 \| Received 1 record from 2021-06-22 16:59:59.032000 to 2021-06-22 16:59:59.032000 (0.0 seconds) and wrote 1 record for F.US.ENQU21 \| 2021-06-22 17:27:01.090 HD Request # 3 \| Add time&sales data \| Remembered last file record date-time: 2021-06-22 20:59:59.032000 \| 2021-06-22 17:27:01.097 HD Request # 3 \| Completion time: 1s \| 2021-06-22 17:27:01.097 HD Request # 3 \| Intraday data download complete for F.US.ENQU21. Unique request ID: 3 \| 2021-06-22 17:27:01.097 Removing historical data download ID 3. \| 2021-06-22 17:27:01.097 Real-time Intraday chart data file updates started for F.US.ENQU21 \| 2021-06-22 17:27:01.097 Opened cached Intraday file: C:\SierraChart\Data\F.US.ENQU21.scid. Thread ID: 1400 \| 2021-06-22 17:27:01.098 Intraday chart data file opened for F.US.ENQU21 \| 2021-06-22 17:27:01.098 HD Request # 3 \| Enabling Intraday chart updating for symbol. \| 2021-06-22 17:27:01.098 Triggering next historical data download in queue. \| 2021-06-22 17:27:01.098 No download requests in the queue to start downloads for. \| 2021-06-22 17:27:01.098 Socket (4) \| Socket gracefully closed by remote side. \| 2021-06-22 17:27:01.158 Socket (4) \| Closed. \| 2021-06-22 17:27:01.158 CQG WebSocket socket (1) \| Timed out waiting for shutdown. Performing an immediate socket close. \| 2021-06-22 17:29:05.756 CQG WebSocket socket (1) \| Closed. \| 2021-06-22 17:29:05.756 CQG WebSocket socket (1) \| Deleting network socket now after delay. \| 2021-06-22 17:29:35.756 For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-06-22 22:12:13] #5 [Go To First Post]
Sierra_Chart Engineering - Posts: 14013
How do you conclude the data is delayed? The log indicates the request is for real-time data for that symbol. First, check to see if you are getting real-time data/updates for the symbol by referring to help topic 3.4: Intraday Chart or Chart Bars Not Updating \| Blank Intraday Chart \| "Currently no data to display" message for Intraday Chart: 3.4 - Not Receiving Real-Time Data From Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-22 22:12:57

[2021-06-22 22:25:41] #6 [Go To First Post]
elias14 - Posts: 3
I just logged in and the data is working fine now; sorry about that. Just after I sent the log info, I received with a message log that my connection was interrupted, but I didn’t pay much attention to it and now that I reconnected it is working properly.

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