Support Board
Date/Time: Tue, 13 May 2025 03:55:43 +0000
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View Count: 807
| [2021-06-18 06:28:00] |
| Betoune89 - Posts: 6 |
|
Voici le journal après la procédure que vous avez demandée, j'ai ouvert le graphique ES. Mon problème de retard de 11 mn est résolu mais pas le décalage de 2 heure. Software version: 2270 64-bit | 2021-06-18 06:18:53.615 Primary Thread ID: 13116 | 2021-06-18 06:18:53.615 Usage end date: 2021-07-19 | 2021-06-18 06:18:53.615 Enabled for: Advanced Features 2. | 2021-06-18 06:18:53.615 Enabled for: Sierra Chart Historical Data Service. | 2021-06-18 06:18:53.615 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-06-18 06:18:53.615 Enabled for: Delayed Denali Exchange Data Feed. | 2021-06-18 06:18:53.615 Enabled for exchange2: CME | 2021-06-18 06:18:53.615 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-06-18 06:18:53.615 Current selected Data/Trading service: CQG WebAPI | 2021-06-18 06:18:53.615 Custom symbol settings values: enabled | 2021-06-18 06:18:53.615 Chart Update Interval: 10 | 2021-06-18 06:18:53.615 Intraday Data Storage Time Unit: 0 | 2021-06-18 06:18:53.615 Time Zone: +00:00:00 (UTC+00) | 2021-06-18 06:18:53.615 2021-06-18 06:18:53 Local computer time in UTC | 2021-06-18 06:18:53.615 2021-06-18 06:18:53 Local computer time in SC Time Zone | 2021-06-18 06:18:53.615 2021-06-18 06:16:26 Server time in UTC | 2021-06-18 06:18:53.615 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-06-18 06:18:53.615 Program path: C:\SierraChart\ | 2021-06-18 06:18:53.615 Data Files path: C:\SierraChart\Data\ | 2021-06-18 06:18:53.615 OS Version Number: 10.0 | 2021-06-18 06:18:53.616 Locale Setting: C | 2021-06-18 06:18:53.616 DLLs: UserContributedStudies_64.dll | 2021-06-18 06:18:53.616 Allowed protected custom studies: | 2021-06-18 06:18:53.616 F.US.EPU21 1 Min #1 | Reloading chart. | 2021-06-18 06:19:35.502 Mapping F.US.EPU21 to ESU21. Service code: cme | 2021-06-18 06:19:35.548 SC Data - All Services | Starting real-time market data updates for: F.US.EPU21 (ESU21). ID: 1 Service code: cme | 2021-06-18 06:19:35.548 SC Data - All Services | Connecting to the server ds12-2.sierracharts.com. Port 443 | 2021-06-18 06:19:35.548 CQG WebAPI | Sending symbol resolution request for F.US.EPU21. ID: 520229 | 2021-06-18 06:19:35.548 SC Data - All Services | Requesting security definition data for: F.US.EPU21 (ESU21). ID: 1 | 2021-06-18 06:19:35.548 Starting DelayedDownloadMonitoringTimer | 2021-06-18 06:19:35.548 Starting HDTimeoutTimer | 2021-06-18 06:19:35.548 Added historical Intraday data request for F.US.EPU21 to the queue. | 2021-06-18 06:19:35.549 Intraday data recording state for symbol F.US.EPU21 is set to download 'Pending'. | 2021-06-18 06:19:35.549 Triggering next historical data download in queue. | 2021-06-18 06:19:35.549 Delaying start of download for F.US.EPU21 | 2021-06-18 06:19:35.551 CQG WebAPI | Received symbol resolution report for symbol F.US.EPU21. Search Symbol: F.US.EPU21. Request ID: 520229. Contract ID: 1. | 2021-06-18 06:19:35.601 DTC Client socket (2) | Creating socket. | 2021-06-18 06:19:35.615 DTC Client socket (2) | New receive buffer size: 5242880 | 2021-06-18 06:19:35.615 DTC Client socket (2) | Connecting to IP: 204.15.197.13. | 2021-06-18 06:19:35.615 SC Data - All Services | Network connection to server complete. | 2021-06-18 06:19:35.783 SC Data - All Services | Starting socket receive thread. | 2021-06-18 06:19:35.783 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-06-18 06:19:35.783 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-06-18 06:19:35.939 SC Data - All Services | Sending logon request message. | 2021-06-18 06:19:35.939 SC Data - All Services | Received logon response. | 2021-06-18 06:19:36.936 SC Data - All Services | Server Name: SC Realtime Server. | 2021-06-18 06:19:36.936 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-06-18 06:19:36.936 SC Data - All Services | Successfully connected. | 2021-06-18 06:19:36.936 SC Data - All Services | Trading is not supported. | 2021-06-18 06:19:36.936 SC Data - All Services | Restarting real-time data updates for symbol: F.US.EPU21 -> ESU21 | 2021-06-18 06:19:36.936 SC Data - All Services | Received security definition for symbol F.US.EPU21 | 2021-06-18 06:19:37.189 HD Request # 1 | Downloading Intraday chart data for F.US.EPU21 to the file F.US.EPU21.scid. Service: cme | 2021-06-18 06:19:42.543 HD Request # 1 | Download start date-time: 2021-06-17 17:23:13.000000. File last date-time: 2021-06-17 17:23:13.523006 | 2021-06-18 06:19:42.544 HD Request # 1 | Using server: ds23.sierracharts.com port 10150 | 2021-06-18 06:19:42.544 Socket (3) | Creating socket. | 2021-06-18 06:19:42.616 Socket (3) | New receive buffer size: 5242880 | 2021-06-18 06:19:42.616 Socket (3) | Connecting to IP: 216.1.90.130. | 2021-06-18 06:19:42.616 HD Request # 1 | Setting DTC encoding to Binary VLS | 2021-06-18 06:19:42.887 HD Request # 1 | Sending historical data logon request message. | 2021-06-18 06:19:42.887 HD Request # 1 | Requesting Intraday data. Start date-time: 2021-06-17 17:23:13. Record interval: 0. Symbol: ESU21 | 2021-06-18 06:19:43.496 HD Request # 1 | Decompressing data. | 2021-06-18 06:19:43.656 HD Request # 1 | Receiving Intraday data for F.US.EPU21 starting at 2021-06-17 17:23:13.081000 | 2021-06-18 06:19:43.657 HD Request # 1 | Timestamp of first Intraday data file record written: 2021-06-17 17:23:17.633000 | 2021-06-18 06:19:44.580 Socket (3) | CloseSocket call. | 2021-06-18 06:19:45.102 Socket (3) | Shutdown started. Waiting for graceful close. | 2021-06-18 06:19:45.102 Historical data download thread signaled to stop. | 2021-06-18 06:19:45.102 HD Request # 1 | Received 259549 records from 2021-06-17 17:23:13.081000 to 2021-06-18 06:19:39.741000 (12.9 hours) and wrote 259516 records for F.US.EPU21 | 2021-06-18 06:19:45.102 HD Request # 1 | Add time&sales data | Remembered last file record date-time: 2021-06-18 06:19:39.741000 | 2021-06-18 06:19:45.104 HD Request # 1 | Completion time: 3s | 2021-06-18 06:19:45.104 HD Request # 1 | Intraday data download complete for F.US.EPU21. Unique request ID: 1 | 2021-06-18 06:19:45.104 Removing historical data download ID 1. | 2021-06-18 06:19:45.104 Real-time Intraday chart data file updates started for F.US.EPU21 | 2021-06-18 06:19:45.104 Intraday chart data file opened for F.US.EPU21 | 2021-06-18 06:19:45.104 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2021-06-18 06:19:45.104 Triggering next historical data download in queue. | 2021-06-18 06:19:45.104 No download requests in the queue to start downloads for. | 2021-06-18 06:19:45.104 Socket (3) | Socket gracefully closed by remote side. | 2021-06-18 06:19:45.227 Socket (3) | Closed. | 2021-06-18 06:19:45.227 Opened cached Intraday file: C:\SierraChart\Data\F.US.EPU21.scid. Thread ID: 16880 | 2021-06-18 06:19:49.911 File >> Disconnect selected. | 2021-06-18 06:20:03.258 CQG WebAPI | Sending Web API Logoff message. | 2021-06-18 06:20:03.258 CQG WebSocket socket (1) | CloseSocket call. | 2021-06-18 06:20:03.258 CQG WebSocket | WebSocket closed. | 2021-06-18 06:20:03.258 CQG WebAPI | WebSocket closed. | 2021-06-18 06:20:03.258 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-06-18 06:20:03.258 SC Data - All Services | Waiting for socket receive thread to end | 2021-06-18 06:20:03.258 DTC Client socket (2) | CloseSocket call. | 2021-06-18 06:20:03.258 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2021-06-18 06:20:03.258 SC Data - All Services | Disconnected from the server. | 2021-06-18 06:20:03.259 CQG WebAPI | Disconnected. | 2021-06-18 06:20:03.259 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2021-06-18 06:20:03.299 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-06-18 06:20:03.299 CQG WebAPI | Connecting to server api.cqg.com | 2021-06-18 06:20:13.295 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-06-18 06:20:13.295 CQG WebSocket socket (3) | Creating socket. Using TLS 1.2. | 2021-06-18 06:20:13.295 CQG WebSocket socket (3) | New receive buffer size: 5242880 | 2021-06-18 06:20:13.296 CQG WebSocket socket (3) | Connecting to IP: 195.166.124.165. | 2021-06-18 06:20:13.296 CQG WebSocket | Opening WebSocket. | 2021-06-18 06:20:13.515 CQG WebSocket | Sending WebSocket handshake. | 2021-06-18 06:20:13.515 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-06-18 06:20:13.665 CQG WebSocket | Server header | Connection: upgrade | 2021-06-18 06:20:13.666 CQG WebSocket | Server header | Sec-WebSocket-Accept: QBwk8JiFmLhy8bQ2tiqQieyB8tA= | 2021-06-18 06:20:13.666 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-06-18 06:20:13.666 CQG WebSocket | Server header | Upgrade: websocket | 2021-06-18 06:20:13.666 CQG WebSocket | Server header | | 2021-06-18 06:20:13.666 CQG WebSocket | Web socket state is now open. | 2021-06-18 06:20:13.666 CQG WebAPI | WebSocket connected. | 2021-06-18 06:20:13.666 CQG WebAPI | Sending market data logon message. | 2021-06-18 06:20:13.666 CQG WebAPI | Base Time: 2021-06-06T14:21:07. 2021-06-06 14:21:07 | 2021-06-18 06:20:14.296 CQG WebAPI | Logon successful. Session Token = uj+EHVy/VKT7u4f8ipDZFZ9z03G4YnFzH/Arsd4bmfwYc9Azw9ZXtX0nhqHywe4m0ipxrqlH6oF | 2021-06-18 06:20:14.296 CQG WebAPI | Connected to server complete. | 2021-06-18 06:20:14.296 Triggering next historical data download in queue. | 2021-06-18 06:20:14.297 Triggering next historical data download in queue. | 2021-06-18 06:20:14.297 Triggering next historical data download in queue. | 2021-06-18 06:20:14.297 Triggering next historical data download in queue. | 2021-06-18 06:20:14.297 Updated verified funded futures trading account ending date to: 2021-07-18 06:20:14 | 2021-06-18 06:20:14.297 CQG WebAPI | Sending Trade Accounts request message. | 2021-06-18 06:20:14.297 No download requests in the queue to start downloads for. | 2021-06-18 06:20:14.297 No download requests in the queue to start downloads for. | 2021-06-18 06:20:14.297 No download requests in the queue to start downloads for. | 2021-06-18 06:20:14.298 No download requests in the queue to start downloads for. | 2021-06-18 06:20:14.298 Mapping F.US.EPU21 to ESU21. Service code: cme | 2021-06-18 06:20:14.299 SC Data - All Services | Starting real-time market data updates for: F.US.EPU21 (ESU21). ID: 1 Service code: cme | 2021-06-18 06:20:14.299 SC Data - All Services | Connecting to the server ds21.sierracharts.com. Port 443 | 2021-06-18 06:20:14.299 CQG WebAPI | Sending symbol resolution request for F.US.EPU21. ID: 520231 | 2021-06-18 06:20:14.299 SC Data - All Services | Requesting security definition data for: F.US.EPU21 (ESU21). ID: 1 | 2021-06-18 06:20:14.299 Added historical Intraday data request for F.US.EPU21 to the queue. | 2021-06-18 06:20:14.299 Intraday data recording state for symbol F.US.EPU21 is set to download 'Pending'. | 2021-06-18 06:20:14.299 Triggering next historical data download in queue. | 2021-06-18 06:20:14.299 Delaying start of download for F.US.EPU21 | 2021-06-18 06:20:14.310 DTC Client socket (4) | Creating socket. | 2021-06-18 06:20:14.338 DTC Client socket (4) | New receive buffer size: 5242880 | 2021-06-18 06:20:14.338 DTC Client socket (4) | Connecting to IP: 216.1.90.129. | 2021-06-18 06:20:14.338 CQG WebAPI | Received symbol resolution report for symbol F.US.EPU21. Search Symbol: F.US.EPU21. Request ID: 520231. Contract ID: 1. | 2021-06-18 06:20:14.357 CQG WebAPI | Brokerage name: Mirus. Account Name: Eric Berthon | 2021-06-18 06:20:14.357 CQG WebAPI | Sending collateral subscribe request. | 2021-06-18 06:20:14.357 SC Data - All Services | Network connection to server complete. | 2021-06-18 06:20:14.497 SC Data - All Services | Starting socket receive thread. | 2021-06-18 06:20:14.497 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-06-18 06:20:14.498 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-06-18 06:20:14.629 SC Data - All Services | Sending logon request message. | 2021-06-18 06:20:14.629 SC Data - All Services | Received logon response. | 2021-06-18 06:20:15.505 SC Data - All Services | Server Name: SC Realtime Server. | 2021-06-18 06:20:15.505 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-06-18 06:20:15.505 SC Data - All Services | Successfully connected. | 2021-06-18 06:20:15.505 SC Data - All Services | Trading is not supported. | 2021-06-18 06:20:15.505 SC Data - All Services | Restarting real-time data updates for symbol: F.US.EPU21 -> ESU21 | 2021-06-18 06:20:15.505 SC Data - All Services | Received security definition for symbol F.US.EPU21 | 2021-06-18 06:20:15.728 CQG WebAPI | Sending positions subscribe request. RequestID: 520233 | 2021-06-18 06:20:19.285 CQG WebAPI | Sending orders subscribe request. RequestID: 520234 | 2021-06-18 06:20:19.285 HD Request # 2 | Downloading Intraday chart data for F.US.EPU21 to the file F.US.EPU21.scid. Service: cme | 2021-06-18 06:20:20.533 HD Request # 2 | Download start date-time: 2021-06-18 06:20:01.000000. File last date-time: 2021-06-18 06:20:01.912002 | 2021-06-18 06:20:20.534 HD Request # 2 | Using server: ds21.sierracharts.com port 10149 | 2021-06-18 06:20:20.535 Socket (5) | Creating socket. | 2021-06-18 06:20:20.535 Socket (5) | New receive buffer size: 5242880 | 2021-06-18 06:20:20.535 Socket (5) | Connecting to IP: 216.1.90.129. | 2021-06-18 06:20:20.535 HD Request # 2 | Setting DTC encoding to Binary VLS | 2021-06-18 06:20:20.817 HD Request # 2 | Sending historical data logon request message. | 2021-06-18 06:20:20.817 HD Request # 2 | Requesting Intraday data. Start date-time: 2021-06-18 06:20:01. Record interval: 0. Symbol: ESU21 | 2021-06-18 06:20:21.417 HD Request # 2 | Decompressing data. | 2021-06-18 06:20:21.577 HD Request # 2 | Receiving Intraday data for F.US.EPU21 starting at 2021-06-18 06:20:01.912000 | 2021-06-18 06:20:21.577 Socket (5) | CloseSocket call. | 2021-06-18 06:20:21.578 Socket (5) | Shutdown started. Waiting for graceful close. | 2021-06-18 06:20:21.578 Historical data download thread signaled to stop. | 2021-06-18 06:20:21.578 HD Request # 2 | Timestamp of first Intraday data file record written: 2021-06-18 06:20:05.711000 | 2021-06-18 06:20:21.578 HD Request # 2 | Received 24 records from 2021-06-18 06:20:01.912000 to 2021-06-18 06:20:15.010001 (13.1 seconds) and wrote 21 records for F.US.EPU21 | 2021-06-18 06:20:21.578 HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2021-06-18 06:20:15.010001 | 2021-06-18 06:20:21.580 Added 12 Time and Sales records to Intraday data file for F.US.EPU21 after download. | 2021-06-18 06:20:21.580 HD Request # 2 | Completion time: 1s | 2021-06-18 06:20:21.580 HD Request # 2 | Intraday data download complete for F.US.EPU21. Unique request ID: 2 | 2021-06-18 06:20:21.580 Removing historical data download ID 2. | 2021-06-18 06:20:21.580 Real-time Intraday chart data file updates started for F.US.EPU21 | 2021-06-18 06:20:21.580 Intraday chart data file opened for F.US.EPU21 | 2021-06-18 06:20:21.580 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2021-06-18 06:20:21.580 Triggering next historical data download in queue. | 2021-06-18 06:20:21.580 No download requests in the queue to start downloads for. | 2021-06-18 06:20:21.580 Socket (5) | Socket gracefully closed by remote side. | 2021-06-18 06:20:21.736 Socket (5) | Closed. | 2021-06-18 06:20:21.736 Opened cached Intraday file: C:\SierraChart\Data\F.US.EPU21.scid. Thread ID: 16880 | 2021-06-18 06:20:25.117 |
| [2021-06-18 06:28:44] |
| Sierra_Chart Engineering - Posts: 19567 |
|
Regarding the shift of two hours, refer to: Incorrect Date and/or Time Display, Missing Historical Intraday Data, Chart Not Updating Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2025-05-02 14:31:30] |
| Betoune89 - Posts: 6 |
|
Bonjour, je possède un compte financé avec une connexion Rythmic mais je ne parviens à connecter mon compte réel afin d'obtenir les données en temps réel. J'essai d'appliquer la procédure via "Data/Trade Service Setting" avec "Rithmic Direct DTC" mais je ne peux pas choisir de serveur ni entrer mes identifiants. merci de votre aide
|
| [2025-05-02 16:55:31] |
| John - SC Support - Posts: 39730 |
|
From Google Translate: Hello, I have a funded account with a Rythmic connection but I can't connect my real account to get real-time data. I'm trying to do the procedure via "Data/Trade Service Setting" with "Rithmic Direct DTC" but I can't choose a server or enter my credentials. Thank you for your help.
We are not fully understanding the issue. To begin with, it sounds like you are trying to connect to your live trading account in order to qualify for the CME Group non-professional exchange fees. But you do not have any CME Group exchanges active with us, and you have not had since September 2024. So there is no reason to specifically connect for this purpose. If you want to get CME Group data from us, then you can activate an exchange at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges If you are having a problem connecting to a Rithmic account in general, then we need more information on exactly what is occurring, as you state that you can not enter credentials. There should not be any reason to not be able to enter your credentials. Please give us more information on exactly what is occurring if this is the case. With regards to selecting a Server for Rithmic, you do need to select the Rithmic service, then select OK to close the "Data/Trade Service Settings" window and then open it again to see the list of Rithmic servers. Refer to steps 12 through 14 at the following link: Rithmic Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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