Support Board
Date/Time: Tue, 13 May 2025 08:27:54 +0000
Post From: time stamp and data delayed by 10 minutes
| [2025-05-02 16:55:31] |
| John - SC Support - Posts: 39730 |
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From Google Translate: Hello, I have a funded account with a Rythmic connection but I can't connect my real account to get real-time data. I'm trying to do the procedure via "Data/Trade Service Setting" with "Rithmic Direct DTC" but I can't choose a server or enter my credentials. Thank you for your help.
We are not fully understanding the issue. To begin with, it sounds like you are trying to connect to your live trading account in order to qualify for the CME Group non-professional exchange fees. But you do not have any CME Group exchanges active with us, and you have not had since September 2024. So there is no reason to specifically connect for this purpose. If you want to get CME Group data from us, then you can activate an exchange at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges If you are having a problem connecting to a Rithmic account in general, then we need more information on exactly what is occurring, as you state that you can not enter credentials. There should not be any reason to not be able to enter your credentials. Please give us more information on exactly what is occurring if this is the case. With regards to selecting a Server for Rithmic, you do need to select the Rithmic service, then select OK to close the "Data/Trade Service Settings" window and then open it again to see the list of Rithmic servers. Refer to steps 12 through 14 at the following link: Rithmic Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |