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Missing candle sticks

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[2021-06-12 01:18:11] #1 [Go To First Post]
six steps - Posts: 42
I opened up my charts today and see that I am missing candle sticks from my charts. This even happens when I replay my charts. Any help you can provide for this, is greatly appreciated.


06-11-2021 missing data.PNG / V - Attached On 2021-06-12 01:17:36 UTC - Size: 109.36 KB - 182 views

[2021-06-12 06:08:39] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 14536
Follow the instructions here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Also refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Incorrect Chart and Session Times Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-12 06:09:41

[2021-06-12 14:06:07] #3 [Go To First Post]
six steps - Posts: 42
None of those steps worked for me.


06-12-2021 missing data.png / V - Attached On 2021-06-12 14:05:52 UTC - Size: 131.94 KB - 192 views

[2021-06-14 14:07:25] #4 [Go To First Post]
John - SC Support - Posts: 31885
It's hard for us to tell if there are actually missing bars or not. But, since the rollover for the symbol occurred right around the time that you have highlighted, this looks more like a back-adjustment issue, in that you do not have a Back-Adjusted Continuous contract, so there will be a gap in the bars at the rollover period. You can do a few things to check, first turn on the option Chart >> Show Rollover Dates. If the rollover shows at the point in which you have the gap, then you know that the issue is the back-adjustment. If you understand that, and are good with the gap as it is, then there is nothing more to do. If you want to back-adjust the previous contracts so they all line up with the current front contract, then you will need to select a Back-Adjusted Continuous contract option. Refer to the information here; Continuous Futures Contract Charts: Understanding Back Adjusted Price Data and Comparisons For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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