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Direct MessagesDate/Time: Sun, 19 May 2024 08:47:50 +0000
rien ne marche !
View Count: 418
| [2021-06-08 16:17:12] |
| Amaral - Posts: 2 |
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Bonjour, impossible de trader j'ai un problème tout les 15 jours je n'en peut plus ! merci de me dire ce qui se passe
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| [2021-06-08 17:12:19] |
| John - SC Support - Posts: 31704 |
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from Google Translate: Hello, impossible to trade I have a problem every 15 days I can't take it anymore! please tell me what's going on
Please give us more information. What exactly is happening that you can not trade? What are you seeing, what is or is not happening? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-08 17:43:32] |
| Amaral - Posts: 2 |
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Bonjour, aujourd'hui depuis hier je me rend compte qu'il est impossible pour moi d'avoir des flux sur ma plateforme. Aujourd'hui j'ai pris des flux sur votre site a 23$ alors qu'avant je n'en n'avait pas besoin, j'ai du également prendre les flux CME mais chez CQG cette fois-ci, que doit-je exactement acheter par mois pour pouvoir trader l'eurex et le cme ? car j'ai l'impression de changer tout les mois ! votre plateforme n'est pas claire du tout en plus de cela. |
| [2021-06-08 17:58:43] |
| John - SC Support - Posts: 31704 |
|
From Google Translate: Hello, today since yesterday I realize that it is impossible for me to have feeds on my platform.
Today I took the flows on your site at 23 $ whereas before I did not need them, I also had to take the CME flows but at CQG this time, what should I exactly buy per month to be able to trade eurex and cme? because I have the impression of changing every month! your platform is not clear at all on top of that. It looks like you are setup in the way that you have stated. You have the EUREX data from us through the Denali Exchange Data Feed. And as long as you are setup to get your CME Group data from CQG, then you should be good. If you are having a particular problem with a symbol, then tell us what the symbol is and then get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog ------------------------- In terms of what you are paying each month, you are setup to pay to us (Sierra Chart) the following: - Package 11: $46.00 USD per month - EUREX EOBI Data: $23.00 USD per month For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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