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CRYPTO SYMBOLS CRASHING SOFTWARE

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[2021-06-03 16:17:27] #1 [Go To First Post]
Dave - Posts: 6
Hey guys, Every time I load BTCUSD from Bitfinex - any one else have this issue and how to solve it? Thanks

[2021-06-03 16:22:50] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 14423
You need to be very precise, about the problem you are experiencing. We have no idea what the issue is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-03 16:22:58

[2021-06-08 08:14:40] #3 [Go To First Post]
Dave - Posts: 6
Step by step account of what happens: 1. I log into sierra chart and open up a work book - AUD/USD 2. I then go into chart settings/find symbol 3. I open Bitfinex or Binance, get symbols and find either ETHUSD or BTCUSD 4. I click apply and wait for it to load. I do this with all time frames and windows that are open. 5. The chart doesn't load all the way often stuck around the 20% mark 6. If I click to try and close the work book or try to make any adjustment it will crash the software (not responding error message appears) and ill have to start over. 7. This only happens with the crypto symbols - forex, gold, oil and the S&P all work fine Hope that explains it clearer.

[2021-06-08 08:38:25] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 14423
What studies (Studies >> Analysis) are on the chart? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-08 08:38:44

[2021-06-08 11:34:34] #5 [Go To First Post]
nosast - Posts: 290
Had similar issues. Start with a blank chart with no studies. At least no volume based studies like VWAP or Profiles. Also set a higher tick size.

[2021-06-09 05:46:20] #6 [Go To First Post]
Dave - Posts: 6
I use: VWAP Market profile blocks Volume Profile Time based candlesticks Cant I use these to make it work?

[2021-06-09 08:33:07] #7 [Go To First Post]
Sierra_Chart Engineering - Posts: 14423
You need to increase the Chart Tick Size setting to much higher. We recommend making it 100 times higher just to start off with to be on the safe side. Refer to: Chart Settings: Tick Size (Chart >> Chart Settings >> Symbol >> Symbol Settings menu) High CPU Usage \| Inactive User Interface \| Poor Performance \| Long Time to Load Chart Data \| Charts Reloading Often: 30.23 - Chart Tick Size and Volume at Price Processing So you cannot use an existing chart and change the symbol to a crypto currency symbol. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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