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Date/Time: Sat, 20 Apr 2024 04:03:09 +0000

How to Post a Message for Support

Charts Not Updating

View Count: 312

[2021-06-01 16:43:42] #1 [Go To First Post]
User813017 - Posts: 4
Do I need to make a payment today?? My charts are not updating. And, no connection to CME. Thank you

[2021-06-01 17:43:25] #2 [Go To First Post]
John - SC Support - Posts: 30976
Your setup for the Denali Exchange Data Feed all looks good. What symbol are you having an issue with? Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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