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Date/Time: Thu, 25 Apr 2024 03:31:27 +0000

How to Post a Message for Support

Subscription end

View Count: 497

[2021-06-01 12:09:28] #1 [Go To First Post]
User266447 - Posts: 240
Hello, I would like to ask, if my account has been charged recenly (probably with Denali for $12.5) - if possible, can I ask for a refund and closing the Denali subscripion, please? I thought my subscription expieres on the 5th of June, but I noticed that some money has been taken from my account already. I need to tak a few months break and I will be back as Sierra user. Kind regards, Arek

[2021-06-01 15:02:10] #2 [Go To First Post]
John - SC Support - Posts: 31098
You were charged $10.40 for the exchange fee for the COMEX with Market Depth for nonprofessional Trading accounts. We do apologize, but the exchange fees are not refundable, as the exchanges do not give refunds. We have gone ahead and set your account to not have a renewal selected. So it will definitely end on June 5 without any additional charges at this point. When you are ready to come back, follow these instructions to get going again: Sierra Chart Purchase and License Information: Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-06-01 15:51:21] #3 [Go To First Post]
User266447 - Posts: 240
Excellent. Thank you a lot. Your platform is brilliant. I will come back asap. Kind regards, Arek

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