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Date/Time: Sat, 20 Apr 2024 12:52:36 +0000

How to Post a Message for Support

All the sudden datafeed issues

View Count: 437

[2021-05-31 18:03:13] #1 [Go To First Post]
SvenSon - Posts: 17
Dear SC team, out of nowhere my chart doesn't update anymore even though I switch between my symbols on quoteboard and also not when I try to delete and re-download Data. It worked perfectly fine all day until now. The DOM is empty and everything stands still even though I am connected to the server. I have the delayed datafeed. Maybe there is a server problem or could you help me out with this? Thanks in advance. Sincerly. Sven :)

[2021-05-31 18:36:06] #2 [Go To First Post]
John - SC Support - Posts: 30976
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-05-31 18:51:27] #3 [Go To First Post]
SvenSon - Posts: 17
Software version: 2258 64-bit \| 2021-05-31 20:47:38.570 Primary Thread ID: 14224 \| 2021-05-31 20:47:38.570 Usage end date: 2021-06-20 \| 2021-05-31 20:47:38.570 Enabled for: Advanced Features 2. \| 2021-05-31 20:47:38.570 Enabled for: Sierra Chart Historical Data Service. \| 2021-05-31 20:47:38.570 Enabled for: Delayed Denali Exchange Data Feed. \| 2021-05-31 20:47:38.570 Allow Support for Sierra Chart Data Feeds is enabled. \| 2021-05-31 20:47:38.570 Current selected Data/Trading service: SC Data - All Services \| 2021-05-31 20:47:38.570 Custom symbol settings values: enabled \| 2021-05-31 20:47:38.570 Chart Update Interval: 10 \| 2021-05-31 20:47:38.570 Intraday Data Storage Time Unit: 0 \| 2021-05-31 20:47:38.570 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2021-05-31 20:47:38.570 2021-05-31 18:47:38 Local computer time in UTC \| 2021-05-31 20:47:38.570 2021-05-31 20:47:38 Local computer time in SC Time Zone \| 2021-05-31 20:47:38.570 2021-05-31 18:41:17 Server time in UTC \| 2021-05-31 20:47:38.570 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2021-05-31 20:47:38.570 Program path: C:\SierraChart\ \| 2021-05-31 20:47:38.570 Data Files path: C:\SierraChart\Data\ \| 2021-05-31 20:47:38.570 OS Version Number: 10.0 \| 2021-05-31 20:47:38.570 Locale Setting: C \| 2021-05-31 20:47:38.570 DLLs: UserContributedStudies_64.dll \| 2021-05-31 20:47:38.570 Allowed protected custom studies: \| 2021-05-31 20:47:38.570 GCQ21-COMEX [CBV][M] #5 \| Reloading chart. \| 2021-05-31 20:47:44.670 GCQ21-COMEX [CBV][M] #1 \| Reloading chart. \| 2021-05-31 20:47:44.795 GCQ21-COMEX[M] 1 Min #3 \| Reloading chart. \| 2021-05-31 20:47:44.924 GCQ21-COMEX [CBV][M] 1 Min #6 \| Reloading chart. \| 2021-05-31 20:47:44.930 GCQ21-COMEX [CBV][M] 15 Min #2 \| Reloading chart. \| 2021-05-31 20:47:45.023 GCQ21-COMEX[M] #4 \| Reloading chart. \| 2021-05-31 20:47:45.113 GCQ21-COMEX[M] 1 Min #3 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-05-31 20:47:45.262 GCQ21-COMEX[M] #4 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-05-31 20:47:45.375 Loading market depth data. \| 2021-05-31 20:47:45.900 GCQ21-COMEX [CBV][M] 15 Min #2 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-05-31 20:47:46.032 Loaded depth data records for GCQ21-COMEX 2021-05-26 from 2021-05-26 18:59:57.014000 to 2021-05-26 22:13:50.258908. \| 2021-05-31 20:47:46.080 Loaded depth data records for GCQ21-COMEX 2021-05-27 from 2021-05-27 08:39:10.000000 to 2021-05-27 22:47:00.184011. \| 2021-05-31 20:47:46.441 GCQ21-COMEX [CBV][M] #5 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-05-31 20:47:46.617 Loaded depth data records for GCQ21-COMEX 2021-05-28 from 2021-05-28 08:01:39.000000 to 2021-05-28 23:00:00.000000. \| 2021-05-31 20:47:46.777 Loaded depth data records for GCQ21-COMEX 2021-05-31 from 2021-05-31 08:07:05.197000 to 2021-05-31 18:59:57.003000. \| 2021-05-31 20:47:46.855 GCQ21-COMEX [CBV][M] #1 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-05-31 20:47:46.861 GCQ21-COMEX [CBV][M] 1 Min #6 \| StartDateTimeForLoadingOrderFills: 00:00:00 \| 2021-05-31 20:47:46.938 File >> Disconnect selected. \| 2021-05-31 20:47:52.668 SC DTC Delayed Exchange Data \| Waiting for socket receive thread to end \| 2021-05-31 20:47:52.671 DTC Client socket (2) \| CloseSocket call. \| 2021-05-31 20:47:52.672 DTC Client socket (2) \| Max send buffers used during socket life: 3 \| 2021-05-31 20:47:52.672 DTC Client socket (2) \| Max send buffer size during socket life: 1100 \| 2021-05-31 20:47:52.672 DTC Client socket (2) \| Shutdown started. Waiting for graceful close. \| 2021-05-31 20:47:52.672 SC DTC Delayed Exchange Data \| Disconnected from the server. \| 2021-05-31 20:47:52.672 SC DTC Delayed Exchange Data \| Waiting for socket receive thread to end \| 2021-05-31 20:47:52.672 DTC Client socket (4) \| CloseSocket call. \| 2021-05-31 20:47:52.672 SC DTC Delayed Exchange Data \| Disconnected from the server. \| 2021-05-31 20:47:52.672 SC Data - All Services \| Disconnected. \| 2021-05-31 20:47:52.672 DTC Client socket (4) \| Shutdown started. Waiting for graceful close. \| 2021-05-31 20:47:52.674 DTC Client socket (4) \| Socket gracefully closed by remote side. \| 2021-05-31 20:47:52.712 DTC Client socket (4) \| Closed. \| 2021-05-31 20:47:52.712 DTC Client socket (2) \| Socket gracefully closed by remote side. \| 2021-05-31 20:47:52.808 DTC Client socket (2) \| Closed. \| 2021-05-31 20:47:52.808 SC Data - All Services \| Connected to server complete. \| 2021-05-31 20:48:02.237 Triggering next historical data download in queue. \| 2021-05-31 20:48:02.239 Triggering next historical data download in queue. \| 2021-05-31 20:48:02.239 Triggering next historical data download in queue. \| 2021-05-31 20:48:02.239 Triggering next historical data download in queue. \| 2021-05-31 20:48:02.239 No download requests in the queue to start downloads for. \| 2021-05-31 20:48:02.241 No download requests in the queue to start downloads for. \| 2021-05-31 20:48:02.241 No download requests in the queue to start downloads for. \| 2021-05-31 20:48:02.241 No download requests in the queue to start downloads for. \| 2021-05-31 20:48:02.241 Mapping GCQ21-COMEX to GCQ21. Service code: comex \| 2021-05-31 20:48:02.241 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: GCQ21-COMEX (GCQ21). ID: 1 Service code: comex \| 2021-05-31 20:48:02.241 SC DTC Delayed Exchange Data \| Connecting to the server ds13.sierracharts.com. Port 10043 \| 2021-05-31 20:48:02.241 SC DTC Delayed Exchange Data \| Requesting security definition data for: GCQ21-COMEX (GCQ21). ID: 1 \| 2021-05-31 20:48:02.241 Added historical Intraday data request for GCQ21-COMEX to the queue. \| 2021-05-31 20:48:02.241 Intraday data recording state for symbol GCQ21-COMEX is set to download 'Pending'. \| 2021-05-31 20:48:02.241 Triggering next historical data download in queue. \| 2021-05-31 20:48:02.241 Delaying start of download for GCQ21-COMEX \| 2021-05-31 20:48:02.292 DTC Client socket (1) \| Creating socket. \| 2021-05-31 20:48:02.299 DTC Client socket (1) \| New receive buffer size: 5242880 \| 2021-05-31 20:48:02.299 DTC Client socket (1) \| Connecting to IP: 64.38.174.178. \| 2021-05-31 20:48:02.299 Requesting market depth updates for: GCQ21-COMEX if supported. \| 2021-05-31 20:48:02.406 Separate subscription for market depth updates not supported. GCQ21-COMEX \| 2021-05-31 20:48:02.406 SC DTC Delayed Exchange Data \| Network connection to server complete. \| 2021-05-31 20:48:02.519 SC DTC Delayed Exchange Data \| Starting socket receive thread. \| 2021-05-31 20:48:02.519 SC DTC Delayed Exchange Data \| Sending encoding request to server: Binary VLS. Compression: standard \| 2021-05-31 20:48:02.519 SC DTC Delayed Exchange Data \| Setting DTC encoding to Binary VLS \| 2021-05-31 20:48:02.722 SC DTC Delayed Exchange Data \| Sending logon request message. \| 2021-05-31 20:48:02.722 Mapping CLN21-NYMEX to CLN21. Service code: nymex \| 2021-05-31 20:48:02.851 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: CLN21-NYMEX (CLN21). ID: 2 Service code: nymex \| 2021-05-31 20:48:02.851 SC DTC Delayed Exchange Data \| Requesting security definition data for: CLN21-NYMEX (CLN21). ID: 2 \| 2021-05-31 20:48:02.851 Mapping SIN21-COMEX to SIN21. Service code: comex \| 2021-05-31 20:48:02.851 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: SIN21-COMEX (SIN21). ID: 3 Service code: comex \| 2021-05-31 20:48:02.851 SC DTC Delayed Exchange Data \| Requesting security definition data for: SIN21-COMEX (SIN21). ID: 3 \| 2021-05-31 20:48:02.851 Mapping HGN21-COMEX to HGN21. Service code: comex \| 2021-05-31 20:48:02.851 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: HGN21-COMEX (HGN21). ID: 4 Service code: comex \| 2021-05-31 20:48:02.851 SC DTC Delayed Exchange Data \| Requesting security definition data for: HGN21-COMEX (HGN21). ID: 4 \| 2021-05-31 20:48:02.851 Mapping NGN21-NYMEX to NGN21. Service code: nymex \| 2021-05-31 20:48:02.851 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: NGN21-NYMEX (NGN21). ID: 5 Service code: nymex \| 2021-05-31 20:48:02.851 SC DTC Delayed Exchange Data \| Requesting security definition data for: NGN21-NYMEX (NGN21). ID: 5 \| 2021-05-31 20:48:02.851 Mapping ZLN21-CBOT to ZLN21. Service code: cbot \| 2021-05-31 20:48:02.851 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: ZLN21-CBOT (ZLN21). ID: 6 Service code: cbot \| 2021-05-31 20:48:02.851 SC DTC Delayed Exchange Data \| Requesting security definition data for: ZLN21-CBOT (ZLN21). ID: 6 \| 2021-05-31 20:48:02.851 SC Data - All Services \| Starting real-time market data updates for: Micros. ID: 7 Service code: equities.us \| 2021-05-31 20:48:02.851 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: Micros \| 2021-05-31 20:48:02.851 SC Data - All Services \| Requesting security definition data for: Micros. ID: 7 \| 2021-05-31 20:48:02.851 Mapping FDXMM21-EUREX to FDXM202106_FUT_EUREX. Service code: eurex \| 2021-05-31 20:48:02.851 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: FDXMM21-EUREX (FDXM202106_FUT_EUREX). ID: 8 Service code: eurex \| 2021-05-31 20:48:02.851 SC DTC Delayed Exchange Data \| Connecting to the server ds24.sierracharts.com. Port 10044 \| 2021-05-31 20:48:02.851 SC DTC Delayed Exchange Data \| Requesting security definition data for: FDXMM21-EUREX (FDXM202106_FUT_EUREX). ID: 8 \| 2021-05-31 20:48:02.852 Mapping MGCQ21-COMEX to MGCQ21. Service code: comex \| 2021-05-31 20:48:02.852 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: MGCQ21-COMEX (MGCQ21). ID: 9 Service code: comex \| 2021-05-31 20:48:02.852 SC DTC Delayed Exchange Data \| Requesting security definition data for: MGCQ21-COMEX (MGCQ21). ID: 9 \| 2021-05-31 20:48:02.852 Mapping MESM21-CME to MESM21. Service code: cme \| 2021-05-31 20:48:02.852 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: MESM21-CME (MESM21). ID: 10 Service code: cme \| 2021-05-31 20:48:02.852 SC DTC Delayed Exchange Data \| Requesting security definition data for: MESM21-CME (MESM21). ID: 10 \| 2021-05-31 20:48:02.852 Mapping MYMM21-CBOT to MYMM21. Service code: cbot \| 2021-05-31 20:48:02.852 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: MYMM21-CBOT (MYMM21). ID: 11 Service code: cbot \| 2021-05-31 20:48:02.852 SC DTC Delayed Exchange Data \| Requesting security definition data for: MYMM21-CBOT (MYMM21). ID: 11 \| 2021-05-31 20:48:02.852 DTC Client socket (2) \| Creating socket. \| 2021-05-31 20:48:02.852 DTC Client socket (2) \| New receive buffer size: 5242880 \| 2021-05-31 20:48:02.852 DTC Client socket (2) \| Connecting to IP: 80.81.77.132. \| 2021-05-31 20:48:02.852 SC Data - All Services \| Starting real-time market data updates for: EUREX. ID: 12 Service code: equities.us \| 2021-05-31 20:48:02.852 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: EUREX \| 2021-05-31 20:48:02.852 SC Data - All Services \| Requesting security definition data for: EUREX. ID: 12 \| 2021-05-31 20:48:02.852 Mapping FDAXM21-EUREX to FDAX202106_FUT_EUREX. Service code: eurex \| 2021-05-31 20:48:02.852 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: FDAXM21-EUREX (FDAX202106_FUT_EUREX). ID: 13 Service code: eurex \| 2021-05-31 20:48:02.852 SC DTC Delayed Exchange Data \| Requesting security definition data for: FDAXM21-EUREX (FDAX202106_FUT_EUREX). ID: 13 \| 2021-05-31 20:48:02.852 Mapping FGBLM21-EUREX to FGBL202106_FUT_EUREX. Service code: eurex \| 2021-05-31 20:48:02.852 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: FGBLM21-EUREX (FGBL202106_FUT_EUREX). ID: 14 Service code: eurex \| 2021-05-31 20:48:02.852 SC DTC Delayed Exchange Data \| Requesting security definition data for: FGBLM21-EUREX (FGBL202106_FUT_EUREX). ID: 14 \| 2021-05-31 20:48:02.852 Mapping FESXM21-EUREX to FESX202106_FUT_EUREX. Service code: eurex \| 2021-05-31 20:48:02.852 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: FESXM21-EUREX (FESX202106_FUT_EUREX). ID: 15 Service code: eurex \| 2021-05-31 20:48:02.852 SC DTC Delayed Exchange Data \| Requesting security definition data for: FESXM21-EUREX (FESX202106_FUT_EUREX). ID: 15 \| 2021-05-31 20:48:02.852 SC Data - All Services \| Starting real-time market data updates for: CME. ID: 16 Service code: equities.us \| 2021-05-31 20:48:02.852 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: CME \| 2021-05-31 20:48:02.852 SC Data - All Services \| Requesting security definition data for: CME. ID: 16 \| 2021-05-31 20:48:02.852 Mapping LEQ21-CME to LEQ21. Service code: cme \| 2021-05-31 20:48:02.852 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: LEQ21-CME (LEQ21). ID: 17 Service code: cme \| 2021-05-31 20:48:02.852 SC DTC Delayed Exchange Data \| Requesting security definition data for: LEQ21-CME (LEQ21). ID: 17 \| 2021-05-31 20:48:02.852 Mapping HEN21-CME to HEN21. Service code: cme \| 2021-05-31 20:48:02.852 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: HEN21-CME (HEN21). ID: 18 Service code: cme \| 2021-05-31 20:48:02.853 SC DTC Delayed Exchange Data \| Requesting security definition data for: HEN21-CME (HEN21). ID: 18 \| 2021-05-31 20:48:02.853 Mapping ZBU21-CBOT to ZBU21. Service code: cbot \| 2021-05-31 20:48:02.853 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: ZBU21-CBOT (ZBU21). ID: 19 Service code: cbot \| 2021-05-31 20:48:02.853 SC DTC Delayed Exchange Data \| Requesting security definition data for: ZBU21-CBOT (ZBU21). ID: 19 \| 2021-05-31 20:48:02.853 Mapping ZFU21-CBOT to ZFU21. Service code: cbot \| 2021-05-31 20:48:02.853 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: ZFU21-CBOT (ZFU21). ID: 20 Service code: cbot \| 2021-05-31 20:48:02.853 SC DTC Delayed Exchange Data \| Requesting security definition data for: ZFU21-CBOT (ZFU21). ID: 20 \| 2021-05-31 20:48:02.853 Mapping ZNU21-CBOT to ZNU21. Service code: cbot \| 2021-05-31 20:48:02.853 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: ZNU21-CBOT (ZNU21). ID: 21 Service code: cbot \| 2021-05-31 20:48:02.853 SC DTC Delayed Exchange Data \| Requesting security definition data for: ZNU21-CBOT (ZNU21). ID: 21 \| 2021-05-31 20:48:02.853 Mapping 6EM21-CME to 6EM21. Service code: cme \| 2021-05-31 20:48:02.853 SC DTC Delayed Exchange Data \| Starting real-time market data updates for: 6EM21-CME (6EM21). ID: 22 Service code: cme \| 2021-05-31 20:48:02.853 SC DTC Delayed Exchange Data \| Requesting security definition data for: 6EM21-CME (6EM21). ID: 22 \| 2021-05-31 20:48:02.853 SC DTC Delayed Exchange Data \| Network connection to server complete. \| 2021-05-31 20:48:02.888 SC DTC Delayed Exchange Data \| Starting socket receive thread. \| 2021-05-31 20:48:02.888 SC DTC Delayed Exchange Data \| Sending encoding request to server: Binary VLS. Compression: standard \| 2021-05-31 20:48:02.888 SC DTC Delayed Exchange Data \| Setting DTC encoding to Binary VLS \| 2021-05-31 20:48:02.925 SC DTC Delayed Exchange Data \| Sending logon request message. \| 2021-05-31 20:48:02.925 SC DTC Delayed Exchange Data \| Received logon response. \| 2021-05-31 20:48:03.163 SC DTC Delayed Exchange Data \| Server Name: SC Realtime Server. \| 2021-05-31 20:48:03.163 SC DTC Delayed Exchange Data \| Server protocol version: 8. Client protocol version: 8 \| 2021-05-31 20:48:03.163 SC DTC Delayed Exchange Data \| Successfully connected. \| 2021-05-31 20:48:03.163 SC DTC Delayed Exchange Data \| Trading is not supported. \| 2021-05-31 20:48:03.163 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: FDAXM21-EUREX -> FDAX202106_FUT_EUREX \| 2021-05-31 20:48:03.163 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: FDXMM21-EUREX -> FDXM202106_FUT_EUREX \| 2021-05-31 20:48:03.163 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: FESXM21-EUREX -> FESX202106_FUT_EUREX \| 2021-05-31 20:48:03.163 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: FGBLM21-EUREX -> FGBL202106_FUT_EUREX \| 2021-05-31 20:48:03.163 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\FDAXM21-EUREX.2021-05-31.depth \| 2021-05-31 20:48:03.288 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\FESXM21-EUREX.2021-05-31.depth \| 2021-05-31 20:48:03.288 SC DTC Delayed Exchange Data \| Received security definition for symbol FDAXM21-EUREX \| 2021-05-31 20:48:03.288 SC DTC Delayed Exchange Data \| Received security definition for symbol FDXMM21-EUREX \| 2021-05-31 20:48:03.288 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\FGBLM21-EUREX.2021-05-31.depth \| 2021-05-31 20:48:03.289 SC DTC Delayed Exchange Data \| Received security definition for symbol FESXM21-EUREX \| 2021-05-31 20:48:03.289 SC DTC Delayed Exchange Data \| Received security definition for symbol FGBLM21-EUREX \| 2021-05-31 20:48:03.289 SC DTC Delayed Exchange Data \| Received logon response. \| 2021-05-31 20:48:03.630 SC DTC Delayed Exchange Data \| Server Name: SC Realtime Server. \| 2021-05-31 20:48:03.630 SC DTC Delayed Exchange Data \| Server protocol version: 8. Client protocol version: 8 \| 2021-05-31 20:48:03.630 SC DTC Delayed Exchange Data \| Successfully connected. \| 2021-05-31 20:48:03.630 SC DTC Delayed Exchange Data \| Trading is not supported. \| 2021-05-31 20:48:03.630 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: 6EM21-CME -> 6EM21 \| 2021-05-31 20:48:03.630 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: CLN21-NYMEX -> CLN21 \| 2021-05-31 20:48:03.630 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: GCQ21-COMEX -> GCQ21. Market Depth data restarted. \| 2021-05-31 20:48:03.630 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: HEN21-CME -> HEN21 \| 2021-05-31 20:48:03.630 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: HGN21-COMEX -> HGN21 \| 2021-05-31 20:48:03.630 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: LEQ21-CME -> LEQ21 \| 2021-05-31 20:48:03.630 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: MESM21-CME -> MESM21 \| 2021-05-31 20:48:03.630 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: MGCQ21-COMEX -> MGCQ21 \| 2021-05-31 20:48:03.630 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: MYMM21-CBOT -> MYMM21 \| 2021-05-31 20:48:03.630 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: NGN21-NYMEX -> NGN21 \| 2021-05-31 20:48:03.630 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: SIN21-COMEX -> SIN21 \| 2021-05-31 20:48:03.630 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: ZBU21-CBOT -> ZBU21 \| 2021-05-31 20:48:03.630 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: ZFU21-CBOT -> ZFU21 \| 2021-05-31 20:48:03.630 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: ZLN21-CBOT -> ZLN21 \| 2021-05-31 20:48:03.630 SC DTC Delayed Exchange Data \| Restarting real-time data updates for symbol: ZNU21-CBOT -> ZNU21 \| 2021-05-31 20:48:03.630 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\CLN21-NYMEX.2021-05-31.depth \| 2021-05-31 20:48:03.912 SC DTC Delayed Exchange Data \| Received security definition for symbol 6EM21-CME \| 2021-05-31 20:48:03.912 SC DTC Delayed Exchange Data \| Clearing market depth for GCQ21-COMEX \| 2021-05-31 20:48:03.912 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\GCQ21-COMEX.2021-05-31.depth \| 2021-05-31 20:48:03.912 SC DTC Delayed Exchange Data \| Received security definition for symbol CLN21-NYMEX \| 2021-05-31 20:48:03.912 SC DTC Delayed Exchange Data \| Received security definition for symbol GCQ21-COMEX \| 2021-05-31 20:48:03.912 SC DTC Delayed Exchange Data \| Received security definition for symbol HEN21-CME \| 2021-05-31 20:48:03.912 SC DTC Delayed Exchange Data \| Received security definition for symbol HGN21-COMEX \| 2021-05-31 20:48:03.912 SC DTC Delayed Exchange Data \| Received security definition for symbol LEQ21-CME \| 2021-05-31 20:48:03.912 SC DTC Delayed Exchange Data \| Received security definition for symbol MESM21-CME \| 2021-05-31 20:48:03.912 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\ZBU21-CBOT.2021-05-31.depth \| 2021-05-31 20:48:03.913 SC DTC Delayed Exchange Data \| Received security definition for symbol MGCQ21-COMEX \| 2021-05-31 20:48:03.913 SC DTC Delayed Exchange Data \| Received security definition for symbol MYMM21-CBOT \| 2021-05-31 20:48:03.913 SC DTC Delayed Exchange Data \| Received security definition for symbol NGN21-NYMEX \| 2021-05-31 20:48:03.913 SC DTC Delayed Exchange Data \| Received security definition for symbol SIN21-COMEX \| 2021-05-31 20:48:03.913 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\ZFU21-CBOT.2021-05-31.depth \| 2021-05-31 20:48:03.913 SC DTC Delayed Exchange Data \| Received security definition for symbol ZBU21-CBOT \| 2021-05-31 20:48:03.913 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\ZNU21-CBOT.2021-05-31.depth \| 2021-05-31 20:48:03.914 SC DTC Delayed Exchange Data \| Received security definition for symbol ZFU21-CBOT \| 2021-05-31 20:48:03.914 SC DTC Delayed Exchange Data \| Received security definition for symbol ZLN21-CBOT \| 2021-05-31 20:48:03.914 SC DTC Delayed Exchange Data \| Received security definition for symbol ZNU21-CBOT \| 2021-05-31 20:48:03.914 Requesting market depth updates for: CLN21-NYMEX if supported. \| 2021-05-31 20:48:07.241 Requesting market depth updates for: FDAXM21-EUREX if supported. \| 2021-05-31 20:48:07.241 Requesting market depth updates for: FESXM21-EUREX if supported. \| 2021-05-31 20:48:07.241 Requesting market depth updates for: FGBLM21-EUREX if supported. \| 2021-05-31 20:48:07.241 Requesting market depth updates for: ZBU21-CBOT if supported. \| 2021-05-31 20:48:07.241 Requesting market depth updates for: ZFU21-CBOT if supported. \| 2021-05-31 20:48:07.241 Requesting market depth updates for: ZNU21-CBOT if supported. \| 2021-05-31 20:48:07.241 SC DTC Delayed Exchange Data \| Clearing market depth for FDAXM21-EUREX \| 2021-05-31 20:48:07.360 SC DTC Delayed Exchange Data \| Clearing market depth for FESXM21-EUREX \| 2021-05-31 20:48:07.361 SC DTC Delayed Exchange Data \| Clearing market depth for FGBLM21-EUREX \| 2021-05-31 20:48:07.361 SC DTC Delayed Exchange Data \| Clearing market depth for CLN21-NYMEX \| 2021-05-31 20:48:07.734 SC DTC Delayed Exchange Data \| Clearing market depth for ZBU21-CBOT \| 2021-05-31 20:48:07.734 SC DTC Delayed Exchange Data \| Clearing market depth for ZFU21-CBOT \| 2021-05-31 20:48:07.734 SC DTC Delayed Exchange Data \| Clearing market depth for ZNU21-CBOT \| 2021-05-31 20:48:07.734 HD Request # 26 \| Downloading Intraday chart data for GCQ21-COMEX to the file GCQ21-COMEX.scid. Service: comex \| 2021-05-31 20:48:08.276 HD Request # 26 \| Download start date-time: 2021-05-31 18:59:57.000000. File last date-time: 2021-05-31 18:59:57.003000 \| 2021-05-31 20:48:08.276 HD Request # 26 \| Using server: ds23.sierracharts.com port 10149 \| 2021-05-31 20:48:08.276 Socket (3) \| Creating socket. \| 2021-05-31 20:48:08.276 Socket (3) \| New receive buffer size: 5242880 \| 2021-05-31 20:48:08.277 Socket (3) \| Connecting to IP: 216.1.90.130. \| 2021-05-31 20:48:08.277 HD Request # 26 \| Setting DTC encoding to Binary VLS \| 2021-05-31 20:48:08.607 HD Request # 26 \| Sending historical data logon request message. \| 2021-05-31 20:48:08.607 HD Request # 26 \| Requesting Intraday data. Start date-time: 2021-05-31 18:59:57. Record interval: 0. Symbol: GCQ21 \| 2021-05-31 20:48:09.219 HD Request # 26 \| Decompressing data. \| 2021-05-31 20:48:09.385 HD Request # 26 \| Receiving Intraday data for GCQ21-COMEX starting at 2021-05-31 18:59:57.003000 \| 2021-05-31 20:48:09.386 Socket (3) \| CloseSocket call. \| 2021-05-31 20:48:09.386 Socket (3) \| Shutdown started. Waiting for graceful close. \| 2021-05-31 20:48:09.386 Historical data download thread signaled to stop. \| 2021-05-31 20:48:09.386 HD Request # 26 \| Received 1 record from 2021-05-31 18:59:57.003000 to 2021-05-31 18:59:57.003000 (0.0 seconds) and wrote 0 records for GCQ21-COMEX \| 2021-05-31 20:48:09.386 HD Request # 26 \| Add time&sales data \| Remembered last file record date-time: 2021-05-31 16:59:57.003000 \| 2021-05-31 20:48:09.387 HD Request # 26 \| Completion time: 1s \| 2021-05-31 20:48:09.387 HD Request # 26 \| Intraday data download complete for GCQ21-COMEX. Unique request ID: 29 \| 2021-05-31 20:48:09.387 Removing historical data download ID 29. \| 2021-05-31 20:48:09.387 Real-time Intraday chart data file updates started for GCQ21-COMEX \| 2021-05-31 20:48:09.387 Intraday chart data file opened for GCQ21-COMEX \| 2021-05-31 20:48:09.387 HD Request # 26 \| Enabling Intraday chart updating for symbol. \| 2021-05-31 20:48:09.387 Triggering next historical data download in queue. \| 2021-05-31 20:48:09.387 No download requests in the queue to start downloads for. \| 2021-05-31 20:48:09.387 Socket (3) \| Socket gracefully closed by remote side. \| 2021-05-31 20:48:09.545 Socket (3) \| Closed. \| 2021-05-31 20:48:09.545

[2021-05-31 18:58:25] #4 [Go To First Post]
SvenSon - Posts: 17
Screenshot of GC


1.PNG / V - Attached On 2021-05-31 18:57:50 UTC - Size: 64.6 KB - 149 views

[2021-05-31 19:37:51] #5 [Go To First Post]
John - SC Support - Posts: 30976
What you are seeing is due to the US Memorial Day Holiday. The CME Group closed at noon Central US Time. It will reopen at 17:00 CDT for the Evening Session start. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-05-31 19:48:32] #6 [Go To First Post]
SvenSon - Posts: 17
Oh ok. My fault. Thanks a lot for this fast support. Have a great Memorial Day. :)

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