Support Board
Date/Time: Sun, 14 Sep 2025 14:54:04 +0000
BATS data not updating
View Count: 469
| [2021-05-25 15:04:49] |
| UserCD - Posts: 11 |
|
I reset connection 18 mins into today's market (NY session) and then received an update which promptly stopped. I have not been able to receive any bats data despite resetting data connection several times. Any assistance would be appreciated.
|
| [2021-05-25 16:28:00] |
| John - SC Support - Posts: 41793 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: