Support Board
Date/Time: Tue, 01 Jul 2025 07:02:58 +0000
Sierra Charts not updating price/volume even though its connected to datafeed
View Count: 458
| [2021-05-24 11:30:28] |
| Mido1765 - Posts: 3 |
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Price not changing and is frozen to the historical data downloaded. the software itself is not frozen. it will allow me to download historical data on tickers but not update after. I disconnected and reconnected to datafeed with no luck. thank you |
| [2021-05-24 11:54:24] |
| Mido1765 - Posts: 3 |
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i have been following directions from Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart: 3.4 - Not Receiving Real-Time Data From Data Feed but no luck. when i checked the "current quote window" no data is coming through. I just purchased the package 5 and haven't met symbol limits yet.
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| [2021-05-24 13:45:22] |
| John - SC Support - Posts: 40676 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-24 15:15:38] |
| User919646 - Posts: 3 |
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FYI I have the same issue as the original poster. Everything worked fine until this Sunday.
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| [2021-05-24 18:49:35] |
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Provide the Message Log as explained in post #3. Also update Sierra Chart to the latest version: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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