Login Page - Create Account

Home >> Support Board

Support Board

Date/Time: Sat, 20 Apr 2024 09:59:31 +0000

How to Post a Message for Support

Графики не обновляются

View Count: 1170

[2014-03-12 15:30:09]
[Go To First Post]
DimonS - Posts: 19
Версия 1107 по-прежнему не работоспособна!



Software version: 1107 | 2014-03-12 18:54:12
Usage end date: 2014-03-30 | 2014-03-12 18:54:12
Enabled for: Sierra Chart Historical Data Service. | 2014-03-12 18:54:12
Allow Support for Sierra Chart Data Feeds is enabled. | 2014-03-12 18:54:12
Active service: CTS T4 | 2014-03-12 18:54:12
Time Zone: +04:00:00 (MSK+04) | 2014-03-12 18:54:12
2014-03-12 18:54:12 Local computer clock time | 2014-03-12 18:54:12
2014-03-12 14:54:12 GMT time | 2014-03-12 18:54:12
2014-03-12 18:54:12 Time zone adjusted time | 2014-03-12 18:54:12
Time difference to server time: 0 seconds. | 2014-03-12 18:54:12
Program path: C:\SierraChart\ | 2014-03-12 18:54:12
Data Files path: C:\SierraChart\Data\ | 2014-03-12 18:54:12
OS Version Number: 6.1 | 2014-03-12 18:54:12

Checking for new symbol settings for cts | 2014-03-12 18:54:12
Symbol settings are up-to-date for cts | 2014-03-12 18:54:12

CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2014-03-12 18:54:17
CTS FIX - Firm: Dorman | 2014-03-12 18:54:17
Resolved address fix.t4login.com to IP 74.201.6.106 | 2014-03-12 18:54:17
The network socket is connected. | 2014-03-12 18:54:17
Starting SSL connection on the socket. | 2014-03-12 18:54:17
SSL socket is now connected. | 2014-03-12 18:54:18
CTS FIX: Sending the Logon message. | 2014-03-12 18:54:18
CTS FIX: Connected to data and trade server. | 2014-03-12 18:54:19
CTS FIX: Received Account List collateral report. | 2014-03-12 18:54:19
CTS FIX: Subscribing to account: M1111 | 2014-03-12 18:54:19
CTS FIX: Received Account Update collateral report. | 2014-03-12 18:54:20
CTS FIX: Requesting Open Orders for account: M1111 | 2014-03-12 18:54:24
CTS FIX: Received Account List collateral report. | 2014-03-12 18:54:24
CTS FIX: Received Account List collateral report. | 2014-03-12 18:54:34
CTS T4 - Starting real-time market data updates for: 6E.20140600.CME_Fo | 2014-03-12 18:54:49
HD Request # 2 - Downloading Intraday chart data for 6E.20140600.CME_Fo to the file 6E.20140600.CME_Fo.scid. Service: cts | 2014-03-12 18:54:49
HD Request # 2 - Download start Date-Time: 2014-03-12 18:10:25.0 | 2014-03-12 18:54:49
CTS FIX Historical Data - Connecting to Historical data server fix-chart.t4login.com:10443 | 2014-03-12 18:54:49
Resolved address fix-chart.t4login.com to IP 69.44.110.227 | 2014-03-12 18:54:49
The network socket is connected. | 2014-03-12 18:54:49
Starting SSL connection on the socket. | 2014-03-12 18:54:49
SSL socket is now connected. | 2014-03-12 18:54:50
CTS FIX Historical Data: Sending the Logon message. | 2014-03-12 18:54:50
CTS T4 - Sending security definition request for symbol 6E.20140600.CME_Fo | 2014-03-12 18:54:51
CTS FIX Historical Data: Connected to Historical data server. | 2014-03-12 18:54:51
CTS T4: Received 73 security definitions for underlying symbol ENK | 2014-03-12 18:54:51
CTS T4: Received matching security definition for symbol 6E.20140600.CME_Fo. Subscribing to data. | 2014-03-12 18:54:51
CTS T4: Received matching security definition for symbol 6E.20140600.CME_Fo. Requesting historical data. | 2014-03-12 18:54:51
HD Request # 2 - Requesting historical Tick data for 6E.20140600.CME_Fo from 2014-03-12 00:00:00 to 2014-03-12 00:00:00 (US Central Time). | 2014-03-12 18:54:51
HD Request # 2 - Receiving Intraday data for 6E.20140600.CME_Fo starting at 2014-03-12 02:03:52 | 2014-03-12 18:54:52
HD Request # 2 - Timestamp of first Intraday data file record written: 2014-03-12 18:10:35 | 2014-03-12 18:54:52
HD Request # 2 - Requesting historical Tick data for 6E.20140600.CME_Fo from 2014-03-13 00:00:00 to 2014-03-13 00:00:00 (US Central Time). | 2014-03-12 18:54:52
HD Request # 2 - Requesting historical Tick data for 6E.20140600.CME_Fo from 2014-03-14 00:00:00 to 2014-03-14 00:00:00 (US Central Time). | 2014-03-12 18:54:52
HD Request # 2 - Received 8812 records from 2014-03-12 02:03:52 to 2014-03-12 18:54:51 (16.8 hours) and wrote 989 records for 6E.20140600.CME_Fo | 2014-03-12 18:54:52
HD Request # 2 - Intraday download COMPLETE for 6E.20140600.CME_Fo | 2014-03-12 18:54:52
Real-time Intraday chart data file updates started for 6E.20140600.CME_Fo | 2014-03-12 18:54:52

Requesting market depth updates for: 6E.20140600.CME_Fo if supported. | 2014-03-12 18:55:09
Socket closed. No error. | 2014-03-12 18:55:52
The SSL socket was shut down successfully. | 2014-03-12 18:55:52
CTS FIX Historical Data: Socket connection was closed without any logout messages sent or received. | 2014-03-12 18:55:52
CTS FIX Historical Data: Disconnected. | 2014-03-12 18:55:52
Requesting symbol settings for cts. Overwrite = on. | 2014-03-12 19:05:22
Request for symbol settings completed. | 2014-03-12 19:05:22
Processed received symbol settings | 2014-03-12 19:05:22
File >> Disconnect selected. | 2014-03-12 19:05:44
CTS FIX: Sending a Logout message. | 2014-03-12 19:05:44
CTS FIX: Disconnected. | 2014-03-12 19:05:44
Socket closed. No error. | 2014-03-12 19:05:44
The SSL socket was shut down successfully. | 2014-03-12 19:05:44
CTS FIX: Socket closed without completing the logout sequence. | 2014-03-12 19:05:44

CTS FIX - Connecting to CTS Live server fix.t4login.com:10443 | 2014-03-12 19:05:46
CTS FIX - Firm: Dorman | 2014-03-12 19:05:46
Resolved address fix.t4login.com to IP 208.116.215.102 | 2014-03-12 19:05:46
The network socket is connected. | 2014-03-12 19:05:47
Starting SSL connection on the socket. | 2014-03-12 19:05:47
SSL socket is now connected. | 2014-03-12 19:05:47
CTS FIX: Sending the Logon message. | 2014-03-12 19:05:47
CTS FIX: Connected to data and trade server. | 2014-03-12 19:05:48
CTS T4 - Starting real-time market data updates for: 6E.20140600.CME_Fo | 2014-03-12 19:05:48
HD Request # 3 - Downloading Intraday chart data for 6E.20140600.CME_Fo to the file 6E.20140600.CME_Fo.scid. Service: cts | 2014-03-12 19:05:48
HD Request # 3 - Download start Date-Time: 2014-03-12 18:54:51.0 | 2014-03-12 19:05:48
CTS FIX Historical Data - Connecting to Historical data server fix-chart.t4login.com:10443 | 2014-03-12 19:05:48
CTS FIX: Received Account List collateral report. | 2014-03-12 19:05:48
CTS FIX: Subscribing to account: M1111 | 2014-03-12 19:05:48
Resolved address fix-chart.t4login.com to IP 208.116.215.116 | 2014-03-12 19:05:48
The network socket is connected. | 2014-03-12 19:05:49
Starting SSL connection on the socket. | 2014-03-12 19:05:49
SSL socket is now connected. | 2014-03-12 19:05:49
CTS FIX Historical Data: Sending the Logon message. | 2014-03-12 19:05:49
CTS T4 - Sending security definition request for symbol 6E.20140600.CME_Fo | 2014-03-12 19:05:49
CTS T4: Received 73 security definitions for underlying symbol ENK | 2014-03-12 19:05:50
CTS T4: Received matching security definition for symbol 6E.20140600.CME_Fo. Subscribing to data. | 2014-03-12 19:05:50
CTS FIX Historical Data: Connected to Historical data server. | 2014-03-12 19:05:50
HD Request # 3 - Requesting historical Tick data for 6E.20140600.CME_Fo from 2014-03-12 00:00:00 to 2014-03-12 00:00:00 (US Central Time). | 2014-03-12 19:05:50
CTS FIX: Received Account Update collateral report. | 2014-03-12 19:05:50
HD Request # 3 - Receiving Intraday data for 6E.20140600.CME_Fo starting at 2014-03-12 02:03:52 | 2014-03-12 19:05:51
HD Request # 3 - Timestamp of first Intraday data file record written: 2014-03-12 18:55:07 | 2014-03-12 19:05:51
HD Request # 3 - Requesting historical Tick data for 6E.20140600.CME_Fo from 2014-03-13 00:00:00 to 2014-03-13 00:00:00 (US Central Time). | 2014-03-12 19:05:51
HD Request # 3 - Requesting historical Tick data for 6E.20140600.CME_Fo from 2014-03-14 00:00:00 to 2014-03-14 00:00:00 (US Central Time). | 2014-03-12 19:05:51
HD Request # 3 - Received 9036 records from 2014-03-12 02:03:52 to 2014-03-12 19:05:49 (17.0 hours) and wrote 224 records for 6E.20140600.CME_Fo | 2014-03-12 19:05:51
HD Request # 3 - Intraday download COMPLETE for 6E.20140600.CME_Fo | 2014-03-12 19:05:51
Real-time Intraday chart data file updates started for 6E.20140600.CME_Fo | 2014-03-12 19:05:51

CTS FIX: Requesting Open Orders for account: M1111 | 2014-03-12 19:05:53
Requesting market depth updates for: 6E.20140600.CME_Fo if supported. | 2014-03-12 19:05:53
CTS FIX: Received Account List collateral report. | 2014-03-12 19:05:53
CTS FIX: Received Account List collateral report. | 2014-03-12 19:06:03
Socket closed. No error. | 2014-03-12 19:06:51
The SSL socket was shut down successfully. | 2014-03-12 19:06:51
CTS FIX Historical Data: Socket connection was closed without any logout messages sent or received. | 2014-03-12 19:06:51
CTS FIX Historical Data: Disconnected. | 2014-03-12 19:06:51
imagehelp.PNG / V - Attached On 2014-03-12 15:22:53 UTC - Size: 24.45 KB - 350 views
[2014-03-12 17:15:44]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
Everything looks OK in the Message Log. Therefore, refer to help topic 3 here:
Http://www.sierrachart.com/index.php?l=doc/helpdetails3.html
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-03-12 19:08:24]
[Go To First Post]
DimonS - Posts: 19
Я смотрел! Ни чего не помогает!

Может у меня формат символов не правильный? Они у меня вот такого вида.
image200.PNG / V - Attached On 2014-03-12 19:05:38 UTC - Size: 34.78 KB - 318 views
[2014-03-13 00:12:23]
[Go To First Post]
DimonS - Posts: 19
Разобрался вроде. Сбился на компьютере формат даты и времени, сейчас вроде работает. Спасибо!
[2014-03-13 00:39:15]
[Go To First Post]
Sierra Chart Engineering - Posts: 104368
Our belief is that this has to do with the Session Times and this issue is explained in help topic 3.3 here:
http://www.sierrachart.com/index.php?l=doc/helpdetails3.html#h3.3
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account