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Date/Time: Fri, 29 Mar 2024 08:48:51 +0000



Data Feed Problem

View Count: 571

[2021-05-13 15:51:55]
User718078 - Posts: 9
Good afternoon,

I am having issues with what seems to be related to data feed since I started to get the Equity feed from SC. Candles on NQ completely wrong plus not updating.

Can you please take a look at the pictures attached, so I may find a solution.

I attached pictures not screen/image as suggested in your protocol to send links from SC platform because the error message disappears quickly.

Regards

Eliseo
imageerror message.PNG / V - Attached On 2021-05-13 15:50:54 UTC - Size: 8.52 KB - 161 views
imagedata feed ERRORs.PNG / V - Attached On 2021-05-13 15:51:25 UTC - Size: 37.55 KB - 160 views
Attachment Deleted.
[2021-05-13 16:33:01]
John - SC Support - Posts: 30444
What you are seeing are issues related to the CQG data. It is odd timing, but it does not have anything to do with having enabled the U.S. Equities data.

You really need to use the Denali Exchange Data Feed for your CME Group data. Refer to the information on the following page, including Setup Instructions:
Denali Exchange Data Feed
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-05-14 09:54:54]
User718078 - Posts: 9
John,

Thank for reply,

I am going to sign up for Denali data feed, I only need the basic feed for CME to trade Micro NQs and also need the basic feed to be able to see the shares market.
So If I select these will work?

10 - Standard + Denali Data Feed - 36 USD / Month
Full CME Group (CME, CBOT, COMEX, NYMEX) for non professional 3.25 USD

Please let me know so I may sign up today.

Regards,

Eliseo
[2021-05-14 13:47:54]
John - SC Support - Posts: 30444
Yes, that would be fine, as long as you do not need the Market Depth. If you need Market Depth for just the MNQ, then we would recommend turning on these two exchanges:
- Full CME Group (CME, CBOT, COMEX, NYMEX) for non professional: 3.25 USD
- CME with Market Depth for Non-Professionals: 10.40 USD

That way you still have all the symbols from the CME Group, but you will get the Market Depth for those symbols that are traded on the CME exchange.

We are not sure what you mean by "also need the basic feed to be able to see the shares market". If you are referring to stocks, then you would need to use the Sierra Chart Exchange Data Feed and activate the U.S. Equities exchange for those. Refer to the information on this page:
Sierra Chart Exchange Data Feed
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-05-14 14:42:30]
User718078 - Posts: 9
John,

Once again Thank You for reply.

Just one more question regarding the stocks feed other than the cost for Denali Data Feed $36 + CME Group $3.25,

The additional feed if I understand correctly for stocks is;
For 250 Real-Time Symbols: 1st connection 25.00 USD/month.
U.S. Equities (NYSE, NASDAQ, AMEX)   10.50 USD / month

Or is it only the $10.50?

Thanks

Eliseo
[2021-05-14 16:31:09]
John - SC Support - Posts: 30444
It is $25.00 USD for the data feed itself and then $10.50 for the exchange fee.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-05-25 18:23:09]
User718078 - Posts: 9
John,

Good afternoon,

I signed up for Denali, but I continue to have problems with data feed:

http://www.sierrachart.com/image.php?Image=1621966639175.png

I already have data for stocks and just trying to get the basic Denali for CME Nasdaq futures with no market deep.
I connect via CQG WebAPI (trading) and my broker is WHSelf Invest.

Please tell me what I need to do to be finally be able to trade again Nasdaq futures.

Thank You

Regards

Eliseo
[2021-05-25 18:59:17]
John - SC Support - Posts: 30444
You need to follow the Setup Instructions starting here:
Denali Exchange Data Feed: Sign the Agreements (Denali Exchange Data Feed Setup Instructions)

Be sure you go through all the rest of the Setup Instructions for the CME Group, which will include activating an exchange and final setup.

Since you are wanting data for the NAS without Market Depth, you could activate the CME non-professional top-of-book exchange for just $1.25 per month.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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