Home >> Support Board

Support Board

Date/Time: Sun, 28 Apr 2024 00:49:46 +0000

How to Post a Message for Support

custom study setting dissapear

View Count: 427

[2021-05-11 14:25:44] #1 [Go To First Post]
User61576 - Posts: 418
pls check the attached if I open the cht file, the settings are missing but if I remove it and reload it then the settings are there any idea why this is happening?


Private File Private File

[2021-05-12 14:00:43] #2 [Go To First Post]
John - SC Support - Posts: 31159
The only thing we see is that you have a Short Name defined for the study in one case but not the other. In the end, you would need to ask the developer of the study about this. They would be the only one that can answer your question and/or resolve it. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-05-12 17:53:12] #3 [Go To First Post]
User61576 - Posts: 418
the short name i added manually after I load it again

[2021-05-12 19:39:35] #4 [Go To First Post]
John - SC Support - Posts: 31159
We understand that, but it is something different that could have caused the inputs to disappear. Anyway, you need to contact the developer for them to resolve this for you. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: