Login Page - Create Account

Support Board


Date/Time: Wed, 24 Apr 2024 23:03:01 +0000



delayed

View Count: 328

[2021-05-10 14:22:27]
User491428 - Posts: 86
sierrra chart received delayed data. my s&p chart show me delayed candels .
imageninja sierra.PNG / V - Attached On 2021-05-10 14:21:56 UTC - Size: 111.63 KB - 144 views
Attachment Deleted.
[2021-05-10 14:39:31]
Sierra Chart Engineering - Posts: 104368
The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees.

Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees:
Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-05-10 14:40:12

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account