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Date/Time: Fri, 26 Apr 2024 01:00:54 +0000

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How to cancel recurring Exhcange monthly fee?

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[2021-05-09 08:22:03] #1 [Go To First Post]
User816145 - Posts: 2
hello, how can i cancel recurring Exchange monthly fee? I have cancelled Sierra Chart 10, but in Recurring Services table there is still the Exchange monthly fee. Also is it possible to refund my actual Service balance? If so, how? Is there any fee for that? thanks

[2021-05-09 09:43:21] #2 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We have deactivated the renewal of the exchange fee on your account. Also is it possible to refund my actual Service balance? If so, how? Is there any fee for that? Yes we can do this. We will handle this for you on Monday. Whether there is a fee or not depends upon how the payment was made and when it was made. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-05-10 15:54:19] #3 [Go To First Post]
John - SC Support - Posts: 31131
Your account has been set to not renew. You still have Usage Time through May 11, 2021, as we only refund usage time in increments of full months. We have also started an Account Support Ticket for you requesting the refund to your credit card. Give us a few days to get this taken care of. You will find the ticket here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets&Ticket=1620661956542#ViewTicket For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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