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Date/Time: Thu, 28 Mar 2024 23:19:54 +0000



Miss-match between entry and close of trade, with older entry(?)

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[2021-05-06 16:02:57]
User964132 - Posts: 93
I had a small disconnect with the trade server and now I have a big problem.
Every time I close a trade I close it as if there was an entry a long time before (?) and my current entry shows as still being open? (see attachment, a big big mismatch.. :-((
(No line made between current entry and current close) but an trade-line between an unknown older entry(?) or price and the current close, which results in most cases in a big loss for me today!!

When I check my account I have no current trades open (Trade Positions window all empty etc.. , and before each trade I press several times the flatten button.
I did a reset of my computer, of SC, downloaded the last version of SC etc.., but still have the same problem.

I lost over 300 ticks with this error today! So please help!

Regards,
imageerror.PNG / V - Attached On 2021-05-06 15:58:02 UTC - Size: 44.5 KB - 160 views
[2021-05-06 16:06:03]
John - SC Support - Posts: 30444
You are missing an order fill somewhere. Refer to the following:
Trade Activity Log: Solving Inaccurate Trade Statistics for Charts Field Values
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-05-06 20:02:22]
Sierra_Chart Engineering - Posts: 13610
Also refer to:
Chart Trading and the Chart DOM: Accurate Entry/Exit State, Fill Matching and Position Quantities (Accurate Entry/Exit State, Fill Matching and Position Quantities)
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-05-06 20:03:06
[2021-05-06 20:32:11]
User964132 - Posts: 93
Hi John, Thanks for your message!
The first link with info did the trick, I just had to do the same thing on each chart and all worked again normal. A BIG THANK YOU!
Keep Smiling,

Nicolaas

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