Support Board
Date/Time: Fri, 31 Oct 2025 18:25:38 +0000
Miss-match between entry and close of trade, with older entry(?)
View Count: 637
| [2021-05-06 16:02:57] |
| User964132 - Posts: 93 |
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I had a small disconnect with the trade server and now I have a big problem. Every time I close a trade I close it as if there was an entry a long time before (?) and my current entry shows as still being open? (see attachment, a big big mismatch.. :-(( (No line made between current entry and current close) but an trade-line between an unknown older entry(?) or price and the current close, which results in most cases in a big loss for me today!! When I check my account I have no current trades open (Trade Positions window all empty etc.. , and before each trade I press several times the flatten button. I did a reset of my computer, of SC, downloaded the last version of SC etc.., but still have the same problem. I lost over 300 ticks with this error today! So please help! Regards, |
error.PNG| [2021-05-06 16:06:03] |
| John - SC Support - Posts: 42694 |
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You are missing an order fill somewhere. Refer to the following: Trade Activity Log: Solving Inaccurate Trade Statistics for Charts Field Values For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-06 20:02:22] |
| Sierra_Chart Engineering - Posts: 21269 |
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Also refer to: Chart Trading and the Chart DOM: Accurate Entry/Exit State, Fill Matching and Position Quantities (Accurate Entry/Exit State, Fill Matching and Position Quantities) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-06 20:03:06
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| [2021-05-06 20:32:11] |
| User964132 - Posts: 93 |
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Hi John, Thanks for your message! The first link with info did the trick, I just had to do the same thing on each chart and all worked again normal. A BIG THANK YOU! Keep Smiling, Nicolaas |
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