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Date/Time: Thu, 25 Apr 2024 11:18:32 +0000

How to Post a Message for Support

I am not receiving data

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[2021-05-06 12:59:02] #1 [Go To First Post]
User207056 - Posts: 14
I logged into Sierra Chart this morning. It provided a error message of Sierra Charts not recognizing my current symbol for the S & P 500 E-mini. The error states "Symbol Unknown click for information Real-time instrument F.US.EP (Corresponding to ID=8) are not allowed. Please assist. I am missing opportunities for trading. My broker is AMP Futures.

[2021-05-06 13:49:44] #2 [Go To First Post]
John - SC Support - Posts: 31098
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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