Support Board
Date/Time: Fri, 31 Oct 2025 18:28:04 +0000
Not receiving any data on DAX
View Count: 679
| [2021-05-06 08:49:32] |
| Channas - Posts: 32 |
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Another issue with Denali Eurex data? I thought it has been fixed after the outage last time? Is this expected to happen often in the future?
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| [2021-05-06 09:03:48] |
| AKR - Posts: 530 |
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same issue. now data back, but bars missing even after new download.
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| [2021-05-06 09:30:30] |
| Sierra_Chart Engineering - Posts: 21269 |
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Refer to: Resolved: Denali EUREX Data Feed Interruption (ISP issue) Whatever problems there are in the data center, or the ISP, the data feed will be vulnerable to those. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-06 09:30:58
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| [2021-05-06 22:23:53] |
| User13668 - Posts: 294 |
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SC: do you not have a redundancy Internet connection for something like this that is so critical? Especially when you have basically just made Eurex traders siwtch from CQG to Denali. I am not aware that any other data feed was down (eg CQG and major CFD feeds were working) so I am assuming there were other Internet/ISP routes availble to the exchange data. Thanks |
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