Support Board
Date/Time: Fri, 31 Oct 2025 18:10:52 +0000
Denali feed with full Market Depth for Nymex not working
View Count: 597
| [2021-05-05 09:01:45] |
| User849476 - Posts: 17 |
|
Hi Team, I have a denali feed with Market Depth for Nymex and although my price ladder has a "Maximum Market Depth levels" set to 0, it's not working as expected. Is there an issue with my account ? I tried to wait for a day but is still have not full prices. Could you please let me know if i have missed something or if there an issue with my account? it used to work pefectly before when i had it for full CME. Thanks you |
Attachment Deleted.  Screen Shot 05-05-2021 at 10.51.png / V - Attached On 2021-05-05 09:00:35 UTC - Size: 276.81 KB - 208 views |
| [2021-05-05 14:22:10] |
| John - SC Support - Posts: 42694 |
|
Your data feed is setup properly on our end. Refer to the following for all the places to check to ensure that you are getting all the levels: File Menu: Not Receiving the Full Number of Market Depth Levels For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-05 17:34:41] |
| User849476 - Posts: 17 |
|
Thanks John issue is now resolved. I had to go to Global setting ==> SC server setting ==> Max Depth Levels = 0 |
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