Login Page - Create Account

Support Board


Date/Time: Sat, 15 May 2021 12:11:30 +0000



Not Responding

[2021-05-04 18:38:58]
User120953 - Posts: 3 | Ending Date: 2021-06-09
Several times over the last week or so, SC has locked up (not responding). First time this occurred I though it was possibly due to paying monthly charges, because after I made payment, started working normally.

Then this morning…. at login it said it didn’t recognize my password. Had to change password. However on the next reboot, expecting to have to add new password, it didn’t ask for my password and booted up normally.

Was working fine this morning until about 9:30 and with simple drawing tool locked up was not responding.

I am using the latest version and logging in with Infinity Futures / Transact interface. Trading ES on CME.


Please advise
[2021-05-04 20:06:16]
John - SC Support - Posts: 7818 | Ending Date: 2022-04-04
When it locked up while using the Drawing Tool, how did you get the system back running? Did you wait and it just came back, or did you have to end Sierra Chart and restart? Something else?

Attach your Message Log by following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
[2021-05-04 20:47:18]
User120953 - Posts: 3 | Ending Date: 2021-06-09
After each occurrence I've had to wait, sometimes several minutes. On one occasion I had to use task manager to close SC and restart. The drawing tool use was an example of just one occurrence. There have been occasions when just moving the mouse caused the problem.

I typically have three charts open; a 3 minute and 15 minute candle stick chart and a 15 minute numbers chart. Occasionally, I will open a TPO chart. I also use the volume profile tool on both candlestick charts and numbers chart.

I have no other software running when using SC.
[2021-05-04 20:48:59]
John - SC Support - Posts: 7818 | Ending Date: 2022-04-04
Please get us a copy of your Message Log by following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog
[2021-05-04 21:01:30]
User120953 - Posts: 3 | Ending Date: 2021-06-09
Created the DTC Protocol server. | 2021-05-04 15:32:10.588
DTC Protocol Server listening on port 11099. | 2021-05-04 15:32:10.589
Reading Internal Order ID file. | 2021-05-04 15:32:10.589
Reading Trade Orders file. | 2021-05-04 15:32:10.650
Reading Trade Positions file. | 2021-05-04 15:32:10.651
Reading Trade Account Data files. | 2021-05-04 15:32:10.651
UDPListener (1588). Port 22903 | Listening on UDP port 22903. | 2021-05-04 15:32:10.669
Software version: 2253 64-bit | 2021-05-04 15:32:10.669
Primary Thread ID: 3012 | 2021-05-04 15:32:10.669
Usage end date: 2021-05-11 | 2021-05-04 15:32:10.669
Enabled for: Advanced Features 2. | 2021-05-04 15:32:10.669
Enabled for: Sierra Chart Historical Data Service. | 2021-05-04 15:32:10.669
Enabled for: Delayed Denali Exchange Data Feed. | 2021-05-04 15:32:10.669
Allow Support for Sierra Chart Data Feeds is enabled. | 2021-05-04 15:32:10.669
Current selected Data/Trading service: TransAct WS | 2021-05-04 15:32:10.669
Custom symbol settings values: disabled | 2021-05-04 15:32:10.669
Chart Update Interval: 40 | 2021-05-04 15:32:10.669
Intraday Data Storage Time Unit: 0 | 2021-05-04 15:32:10.669
Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-05-04 15:32:10.669
2021-05-04 20:32:10 Local computer time in UTC | 2021-05-04 15:32:10.669
2021-05-04 15:32:10 Local computer time in SC Time Zone | 2021-05-04 15:32:10.669
2021-05-04 20:32:07 Server time in UTC | 2021-05-04 15:32:10.669
Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-05-04 15:32:10.669
Program path: C:\SierraChart\SierraChartTransActMA\ | 2021-05-04 15:32:10.669
Data Files path: C:\SierraChart\SierraChartTransActMA\Data\ | 2021-05-04 15:32:10.669
OS Version Number: 10.0 | 2021-05-04 15:32:10.669
Locale Setting: C | 2021-05-04 15:32:10.669
DLLs: ETOFSv2.0.dll, ETOFSv2.0_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-05-04 15:32:10.670
Allowed protected custom studies: | 2021-05-04 15:32:10.670

Created the DTC Protocol historical data server. | 2021-05-04 15:32:10.683
HD Server Manager | Listening on port 11098 | 2021-05-04 15:32:10.684
Checking for new symbol settings. Requested symbol settings MD5 for service code transact.trading. Request ID: 1. | 2021-05-04 15:32:10.684
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Shutdown started. Waiting for graceful close. | 2021-05-04 15:32:10.708
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Socket gracefully closed by remote side. | 2021-05-04 15:32:10.841
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) | Closed. | 2021-05-04 15:32:10.841
Received 5 login tokens. | 2021-05-04 15:32:11.185
Symbol settings MD5 received. Request ID: 1. | 2021-05-04 15:32:11.264
Symbol settings are up-to-date for transact.trading. | 2021-05-04 15:32:11.264
Files to Open on Startup | Opening file: Naked Bars and Numbers 5 min and 30 min.Cht | 2021-05-04 15:32:15.274
ESM1 [CB] #1 | Reloading chart. | 2021-05-04 15:32:15.296
ESM1 [CB] 15 Min #2 | Reloading chart. | 2021-05-04 15:32:15.604
ESM1 [CB] 15 Min #3 | Reloading chart. | 2021-05-04 15:32:15.871
Starting DelayedDownloadMonitoringTimer | 2021-05-04 15:32:16.213
Starting HDTimeoutTimer | 2021-05-04 15:32:16.213
Added historical Intraday data request for ESM1 to the queue. | 2021-05-04 15:32:16.213
Intraday data recording state for symbol ESM1 is set to download 'Pending'. | 2021-05-04 15:32:16.213
Triggering next historical data download in queue. | 2021-05-04 15:32:16.213
HD Request # 1 | Downloading Intraday chart data for ESM1 to the file ESM1.scid. Service: TransAct.Trading | 2021-05-04 15:32:16.213
HD Request # 1 | Download start date-time: 2021-05-04 14:58:35.000000. File last date-time: 2021-05-04 14:58:35.000033 | 2021-05-04 15:32:16.214
HD Request # 1 | Using server: ds12.sierracharts.com port 10150 | 2021-05-04 15:32:16.214
Socket (1) | Creating socket. | 2021-05-04 15:32:16.214
Socket (1) | New receive buffer size: 5242880 | 2021-05-04 15:32:16.215
Socket (1) | Connecting to IP: 204.15.197.14. | 2021-05-04 15:32:16.215
HD Request # 1 | Setting DTC encoding to Binary VLS | 2021-05-04 15:32:16.311
HD Request # 1 | Sending historical data logon request message. | 2021-05-04 15:32:16.311
HD Request # 1 | Requesting Intraday data. Start date-time: 2021-05-04 14:58:35. Record interval: 0. Symbol: ESM1 | 2021-05-04 15:32:16.839
Socket (1) | CloseSocket call. | 2021-05-04 15:32:16.878
Socket (1) | Shutdown started. Waiting for graceful close. | 2021-05-04 15:32:16.879
HD Request # 1 | Historical data for ESM1 is delayed because connection to main data feed is not present. Current data will be received upon connection. | 2021-05-04 15:32:16.879
Historical data download thread signaled to stop. | 2021-05-04 15:32:16.879
HD Request # 1 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for ESM1 | 2021-05-04 15:32:16.879
HD Request # 1 | Completion time: 0s | 2021-05-04 15:32:16.879
HD Request # 1 | Intraday data download complete for ESM1. Unique request ID: 1 | 2021-05-04 15:32:16.879
Removing historical data download ID 1. | 2021-05-04 15:32:16.879
HD Request # 1 | Enabling Intraday chart updating for symbol. | 2021-05-04 15:32:16.879

Triggering next historical data download in queue. | 2021-05-04 15:32:16.879
No download requests in the queue to start downloads for. | 2021-05-04 15:32:16.879
Socket (1) | Socket gracefully closed by remote side. | 2021-05-04 15:32:16.918
Socket (1) | Closed. | 2021-05-04 15:32:16.918

TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-05-04 15:32:18.155
Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-05-04 15:32:18.155
Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2021-05-04 15:32:18.155
Auth Websocket socket (1) | New receive buffer size: 5242880 | 2021-05-04 15:32:18.155
Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2021-05-04 15:32:18.155
Auth Websocket | Opening WebSocket. | 2021-05-04 15:32:18.183
Auth Websocket | Sending WebSocket handshake. | 2021-05-04 15:32:18.183
Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-05-04 15:32:18.355
Auth Websocket | Server header | Upgrade: WebSocket | 2021-05-04 15:32:18.355
Auth Websocket | Server header | Connection: Upgrade | 2021-05-04 15:32:18.356
Auth Websocket | Server header | Sec-WebSocket-Accept: TaQoJaIc+M45G9rZdu3+6U15BR0= | 2021-05-04 15:32:18.356
Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-05-04 15:32:18.356
Auth Websocket | Server header | | 2021-05-04 15:32:18.356
Auth Websocket | Web socket state is now open. | 2021-05-04 15:32:18.356
TransAct WS | Sending account logon message. Live | 2021-05-04 15:32:18.356
Auth Websocket socket (1) | CloseSocket call. | 2021-05-04 15:32:18.867
Price Websocket | Connecting to WebSocket server priceapi2.transactfutures.com:1873 | 2021-05-04 15:32:18.867
Auth Websocket | WebSocket closed. | 2021-05-04 15:32:18.867
Auth Websocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-05-04 15:32:18.867
Price Websocket socket (2) | Creating socket. Using TLS 1.2. | 2021-05-04 15:32:18.879
Price Websocket socket (2) | New receive buffer size: 5242880 | 2021-05-04 15:32:18.879
Price Websocket socket (2) | Connecting to IP: 208.97.219.197. | 2021-05-04 15:32:18.879
Auth Websocket socket (1) | Write has completed. Shutdown being performed. | 2021-05-04 15:32:18.891
Auth Websocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-05-04 15:32:18.891
Price Websocket | Opening WebSocket. | 2021-05-04 15:32:18.907
Price Websocket | Sending WebSocket handshake. | 2021-05-04 15:32:18.907
Price Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-05-04 15:32:18.993
Price Websocket | Server header | Upgrade: WebSocket | 2021-05-04 15:32:18.993
Price Websocket | Server header | Connection: Upgrade | 2021-05-04 15:32:18.993
Price Websocket | Server header | Sec-WebSocket-Accept: QuETSb99e9oJKVpJ8lSO9LzwXqc= | 2021-05-04 15:32:18.993
Price Websocket | Server header | Sec-WebSocket-Protocol: priceapi | 2021-05-04 15:32:18.993
Price Websocket | Server header | | 2021-05-04 15:32:18.993
Price Websocket | Web socket state is now open. | 2021-05-04 15:32:18.993
Orders Websocket | Connecting to WebSocket server api4.transactfutures.com:443 | 2021-05-04 15:32:19.160
Orders Websocket socket (3) | Creating socket. Using TLS 1.2. | 2021-05-04 15:32:19.169
Orders Websocket socket (3) | New receive buffer size: 5242880 | 2021-05-04 15:32:19.170
Orders Websocket socket (3) | Connecting to IP: 208.97.219.220. | 2021-05-04 15:32:19.170
Orders Websocket | Opening WebSocket. | 2021-05-04 15:32:19.197
Orders Websocket | Sending WebSocket handshake. | 2021-05-04 15:32:19.197
Orders Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-05-04 15:32:19.372
Orders Websocket | Server header | Upgrade: WebSocket | 2021-05-04 15:32:19.372
Orders Websocket | Server header | Connection: Upgrade | 2021-05-04 15:32:19.372
Orders Websocket | Server header | Sec-WebSocket-Accept: 3kFFEhtxfaY5hWrTpOjldZwa5uA= | 2021-05-04 15:32:19.372
Orders Websocket | Server header | Sec-WebSocket-Protocol: order | 2021-05-04 15:32:19.372
Orders Websocket | Server header | | 2021-05-04 15:32:19.372
Orders Websocket | Web socket state is now open. | 2021-05-04 15:32:19.372
TransAct WS | Sending orders connection logon message. | 2021-05-04 15:32:19.372
TransAct WS | Connected to server complete. | 2021-05-04 15:32:19.506
Triggering next historical data download in queue. | 2021-05-04 15:32:19.506
Triggering next historical data download in queue. | 2021-05-04 15:32:19.506
Triggering next historical data download in queue. | 2021-05-04 15:32:19.506
Triggering next historical data download in queue. | 2021-05-04 15:32:19.506
Updated verified funded futures trading account ending date to: 2021-06-03 20:32:19 | 2021-05-04 15:32:19.509
No download requests in the queue to start downloads for. | 2021-05-04 15:32:19.509
No download requests in the queue to start downloads for. | 2021-05-04 15:32:19.509
No download requests in the queue to start downloads for. | 2021-05-04 15:32:19.509
No download requests in the queue to start downloads for. | 2021-05-04 15:32:19.509
TransAct WS | Starting real-time market data updates for: ESM1. ID: 5752 Service code: TransAct.Trading | 2021-05-04 15:32:19.521
TransAct WS | Requesting security definition data for: ESM1. ID: 5752 | 2021-05-04 15:32:19.521
Added historical Intraday data request for ESM1 to the queue. | 2021-05-04 15:32:19.521
Intraday data recording state for symbol ESM1 is set to download 'Pending'. | 2021-05-04 15:32:19.521
Triggering next historical data download in queue. | 2021-05-04 15:32:19.521
Delaying start of download for ESM1 | 2021-05-04 15:32:19.521
TransAct WS | Orders subscribe response. Status: 4. Topics: order | 2021-05-04 15:32:19.535
TransAct WS | Orders subscribe response. Status: 16. Topics: order|contract | 2021-05-04 15:32:19.535
TransAct WS | Subscribe status for symbol ESM1: 1 | 2021-05-04 15:32:19.547
TransAct WS | Orders subscribe response. Status: 2048. Topics: order|contract|heartbeat | 2021-05-04 15:32:19.635
HD Request # 2 | Downloading Intraday chart data for ESM1 to the file ESM1.scid. Service: TransAct.Trading | 2021-05-04 15:32:24.215
HD Request # 2 | Download start date-time: 2021-05-04 14:58:35.000000. File last date-time: 2021-05-04 14:58:35.000033 | 2021-05-04 15:32:24.216
HD Request # 2 | Using server: ds4.sierracharts.com port 10149 | 2021-05-04 15:32:24.216
Socket (4) | Creating socket. | 2021-05-04 15:32:24.216
Socket (4) | New receive buffer size: 5242880 | 2021-05-04 15:32:24.216
Socket (4) | Connecting to IP: 192.81.56.146. | 2021-05-04 15:32:24.216
HD Request # 2 | Setting DTC encoding to Binary VLS | 2021-05-04 15:32:24.303
HD Request # 2 | Sending historical data logon request message. | 2021-05-04 15:32:24.303
HD Request # 2 | Requesting Intraday data. Start date-time: 2021-05-04 14:58:35. Record interval: 0. Symbol: ESM1 | 2021-05-04 15:32:24.815
HD Request # 2 | Decompressing data. | 2021-05-04 15:32:24.854
HD Request # 2 | Receiving Intraday data for ESM1 starting at 2021-05-04 14:58:35.000000 | 2021-05-04 15:32:24.939
HD Request # 2 | Timestamp of first Intraday data file record written: 2021-05-04 14:58:35.000034 | 2021-05-04 15:32:25.053
Socket (4) | CloseSocket call. | 2021-05-04 15:32:25.055
Socket (4) | Shutdown started. Waiting for graceful close. | 2021-05-04 15:32:25.055
Historical data download thread signaled to stop. | 2021-05-04 15:32:25.055
HD Request # 2 | Received 38924 records from 2021-05-04 14:58:35.000000 to 2021-05-04 15:32:22.000000 (33.8 minutes) and wrote 38889 records for ESM1 | 2021-05-04 15:32:25.055
HD Request # 2 | Add time&sales data | Remembered last file record date-time: 2021-05-04 20:32:22.000000 | 2021-05-04 15:32:25.059
HD Request # 2 | Completion time: 1s | 2021-05-04 15:32:25.059
HD Request # 2 | Intraday data download complete for ESM1. Unique request ID: 2 | 2021-05-04 15:32:25.059
Removing historical data download ID 2. | 2021-05-04 15:32:25.059
Real-time Intraday chart data file updates started for ESM1 | 2021-05-04 15:32:25.059
Intraday chart data file opened for ESM1 | 2021-05-04 15:32:25.059
HD Request # 2 | Enabling Intraday chart updating for symbol. | 2021-05-04 15:32:25.059

Triggering next historical data download in queue. | 2021-05-04 15:32:25.059
No download requests in the queue to start downloads for. | 2021-05-04 15:32:25.059
Socket (4) | Socket gracefully closed by remote side. | 2021-05-04 15:32:25.094
Socket (4) | Closed. | 2021-05-04 15:32:25.094
Opened cached Intraday file: C:\SierraChart\SierraChartTransActMA\Data\ESM1.scid. Thread ID: 8136 | 2021-05-04 15:32:25.784
ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2019-11-27 14:24:00. Next Bar Date Time: 2019-11-27 14:20:00. Filename: ESM1.scid | 2021-05-04 15:33:58.147
ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2019-12-09 15:30:00. Next Bar Date Time: 2019-12-09 15:14:00. Filename: ESM1.scid | 2021-05-04 15:33:59.719
ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2019-12-17 14:24:00. Next Bar Date Time: 2019-12-17 14:21:00. Filename: ESM1.scid | 2021-05-04 15:34:00.644
ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2019-12-30 08:29:00. Next Bar Date Time: 2019-12-30 08:22:00. Filename: ESM1.scid | 2021-05-04 15:34:01.398
ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2019-12-31 08:29:00. Next Bar Date Time: 2019-12-31 08:26:00. Filename: ESM1.scid | 2021-05-04 15:34:01.544
ESM1 [CB] 15 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-01-14 17:30:00. Next Bar Date Time: 2020-01-14 17:15:00. Filename: ESM1.scid | 2021-05-04 15:34:01.938
ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-01-14 17:35:00. Next Bar Date Time: 2020-01-14 17:27:00. Filename: ESM1.scid | 2021-05-04 15:34:03.657
ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-01-28 08:29:00. Next Bar Date Time: 2020-01-28 08:26:00. Filename: ESM1.scid | 2021-05-04 15:34:05.655
ESM1 [CB] 15 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-02-11 17:45:00. Next Bar Date Time: 2020-02-11 17:30:00. Filename: ESM1.scid | 2021-05-04 15:34:06.960
ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-02-10 14:24:00. Next Bar Date Time: 2020-02-10 14:21:00. Filename: ESM1.scid | 2021-05-04 15:34:08.485
ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-02-11 17:54:00. Next Bar Date Time: 2020-02-11 17:39:00. Filename: ESM1.scid | 2021-05-04 15:34:08.764
ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-02-13 14:24:00. Next Bar Date Time: 2020-02-13 14:22:00. Filename: ESM1.scid | 2021-05-04 15:34:09.161
ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-03-02 18:07:00. Next Bar Date Time: 2020-03-02 18:05:00. Filename: ESM1.scid | 2021-05-04 15:34:15.273
ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-03-03 05:55:00. Next Bar Date Time: 2020-03-03 05:51:00. Filename: ESM1.scid | 2021-05-04 15:34:15.378
ESM1 [CB] 15 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-03-16 08:15:00. Next Bar Date Time: 2020-03-16 07:15:00. Filename: ESM1.scid | 2021-05-04 15:34:17.892
ESM1 [CB] 15 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2019-12-09 15:30:00. Next Bar Date Time: 2019-12-09 15:00:00. Filename: ESM1.scid | 2021-05-04 15:34:18.563
ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-03-16 08:24:00. Next Bar Date Time: 2020-03-16 07:27:00. Filename: ESM1.scid | 2021-05-04 15:34:19.989
ESM1 [CB] 15 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-01-14 17:30:00. Next Bar Date Time: 2020-01-14 17:15:00. Filename: ESM1.scid | 2021-05-04 15:34:23.337
ESM1 [CB] 15 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-02-11 17:45:00. Next Bar Date Time: 2020-02-11 17:30:00. Filename: ESM1.scid | 2021-05-04 15:34:29.545
Auth Websocket socket (1) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-05-04 15:34:32.533
Auth Websocket socket (1) | Closed. | 2021-05-04 15:34:32.533
ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-05-08 14:49:00. Next Bar Date Time: 2020-05-08 14:47:00. Filename: ESM1.scid | 2021-05-04 15:34:36.061
ESM1 [CB] 15 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-03-16 08:15:00. Next Bar Date Time: 2020-03-16 07:15:00. Filename: ESM1.scid | 2021-05-04 15:34:43.020
ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-06-17 18:23:00. Next Bar Date Time: 2020-06-17 18:21:00. Filename: ESM1.scid | 2021-05-04 15:34:45.001
ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-06-18 18:28:00. Next Bar Date Time: 2020-06-18 18:19:00. Filename: ESM1.scid | 2021-05-04 15:34:45.292
ESM1 [CB] 15 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-07-07 17:45:00. Next Bar Date Time: 2020-07-07 17:30:00. Filename: ESM1.scid | 2021-05-04 15:34:46.218
ESM1 [CB] 15 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-07-10 08:30:00. Next Bar Date Time: 2020-07-10 08:15:00. Filename: ESM1.scid | 2021-05-04 15:34:46.879
ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-07-02 07:24:00. Next Bar Date Time: 2020-07-02 07:18:00. Filename: ESM1.scid | 2021-05-04 15:34:48.393
ESM1 [CB] 15 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-07-20 17:45:00. Next Bar Date Time: 2020-07-20 17:30:00. Filename: ESM1.scid | 2021-05-04 15:34:49.000
ESM1 [CB] 15 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-07-21 08:30:00. Next Bar Date Time: 2020-07-21 08:15:00. Filename: ESM1.scid | 2021-05-04 15:34:49.057
ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-07-07 17:58:00. Next Bar Date Time: 2020-07-07 17:40:00. Filename: ESM1.scid | 2021-05-04 15:34:49.121
ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-07-08 08:29:00. Next Bar Date Time: 2020-07-08 08:26:00. Filename: ESM1.scid | 2021-05-04 15:34:49.204
ESM1 [CB] #1 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-07-10 08:30:00. Next Bar Date Time: 2020-07-10 08:28:00. Filename: ESM1.scid | 2021-05-04 15:34:49.811
ESM1 [CB] 15 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-08-12 08:30:00. Next Bar Date Time: 2020-08-12 08:15:00. Filename: ESM1.scid | 2021-05-04 15:34:53.023
ESM1 [CB] 15 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-08-19 08:30:00. Next Bar Date Time: 2020-08-19 08:15:00. Filename: ESM1.scid | 2021-05-04 15:34:53.880
ESM1 [CB] 15 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-09-01 18:00:00. Next Bar Date Time: 2020-09-01 17:30:00. Filename: ESM1.scid | 2021-05-04 15:34:55.832
Auth Websocket socket (1) | Deleting network socket now after delay. | 2021-05-04 15:35:02.533
ESM1 [CB] 15 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-10-05 08:30:00. Next Bar Date Time: 2020-10-05 08:15:00. Filename: ESM1.scid | 2021-05-04 15:35:03.503
ESM1 [CB] 15 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-11-05 13:00:00. Next Bar Date Time: 2020-11-05 12:45:00. Filename: ESM1.scid | 2021-05-04 15:35:10.789
ESM1 [CB] 15 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-07-07 17:45:00. Next Bar Date Time: 2020-07-07 17:30:00. Filename: ESM1.scid | 2021-05-04 15:35:17.589
ESM1 [CB] 15 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-07-10 08:30:00. Next Bar Date Time: 2020-07-10 08:15:00. Filename: ESM1.scid | 2021-05-04 15:35:18.423
ESM1 [CB] 15 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-07-20 17:45:00. Next Bar Date Time: 2020-07-20 17:30:00. Filename: ESM1.scid | 2021-05-04 15:35:20.904
ESM1 [CB] 15 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-07-21 08:30:00. Next Bar Date Time: 2020-07-21 08:15:00. Filename: ESM1.scid | 2021-05-04 15:35:20.970
ESM1 [CB] 15 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-07-31 15:30:00. Next Bar Date Time: 2020-07-31 15:00:00. Filename: ESM1.scid | 2021-05-04 15:35:23.723
ESM1 [CB] 15 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-08-12 08:30:00. Next Bar Date Time: 2020-08-12 08:15:00. Filename: ESM1.scid | 2021-05-04 15:35:25.719
ESM1 [CB] 15 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-08-19 08:30:00. Next Bar Date Time: 2020-08-19 08:15:00. Filename: ESM1.scid | 2021-05-04 15:35:26.763
ESM1 [CB] 15 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-09-01 18:00:00. Next Bar Date Time: 2020-09-01 17:30:00. Filename: ESM1.scid | 2021-05-04 15:35:29.222
ESM1 [CB] 15 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-10-05 08:30:00. Next Bar Date Time: 2020-10-05 08:15:00. Filename: ESM1.scid | 2021-05-04 15:35:38.239
ESM1 [CB] 15 Min #3 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2021-04-07 18:15:00. Next Bar Date Time: 2021-04-07 17:15:00. Filename: ESM1.scid | 2021-05-04 15:35:38.551
ESM1 [CB] 15 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2020-11-05 13:00:00. Next Bar Date Time: 2020-11-05 12:45:00. Filename: ESM1.scid | 2021-05-04 15:35:46.904
ESM1 [CB] 15 Min #2 | Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly. Prior Date Time: 2021-04-07 18:15:00. Next Bar Date Time: 2021-04-07 17:15:00. Filename: ESM1.scid | 2021-05-04 15:36:18.143
Requested new login tokens. | 2021-05-04 15:56:39.990
Received 8 login tokens. | 2021-05-04 15:56:40.584
Price Websocket socket (2) | Socket gracefully closed by remote side. | 2021-05-04 16:00:02.517
Price Websocket socket (2) | CloseSocket call. | 2021-05-04 16:00:02.517
Price Websocket | Network socket for WebSocket has been closed by remote side or error. | 2021-05-04 16:00:02.517
TransAct WS | Lost connection to Price Feed. | 2021-05-04 16:00:02.517
Connection to the external service has been lost. | 2021-05-04 16:00:02.517
Price Websocket socket (2) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-05-04 16:00:02.517
Price Websocket socket (2) | Closed. | 2021-05-04 16:00:02.518
TransAct WS | Session key cleared | 2021-05-04 16:00:02.789
Orders Websocket socket (3) | CloseSocket call. | 2021-05-04 16:00:02.789
Orders Websocket | WebSocket closed. | 2021-05-04 16:00:02.789
Orders Websocket socket (3) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-05-04 16:00:02.789
TransAct WS | Disconnected. | 2021-05-04 16:00:02.789
Will reconnect to the server in 1.0 seconds. Select 'File >> Disconnect' to prevent further connection attempts. | 2021-05-04 16:00:02.789
Orders Websocket socket (3) | Write has completed. Shutdown being performed. | 2021-05-04 16:00:02.816
Orders Websocket socket (3) | Shutdown started. Waiting for graceful close. | 2021-05-04 16:00:02.816
Orders Websocket socket (3) | Socket gracefully closed by remote side. | 2021-05-04 16:00:02.817
Orders Websocket socket (3) | Closed. | 2021-05-04 16:00:02.817

TransAct WS | Connecting to Authorization server 208.97.219.30:1869 | 2021-05-04 16:00:03.795
Auth Websocket | Connecting to WebSocket server 208.97.219.30:1869 | 2021-05-04 16:00:03.795
Auth Websocket socket (1) | Creating socket. Using TLS 1.2. | 2021-05-04 16:00:03.795
Auth Websocket socket (1) | New receive buffer size: 5242880 | 2021-05-04 16:00:03.796
Auth Websocket socket (1) | Connecting to IP: 208.97.219.30. | 2021-05-04 16:00:03.796
Auth Websocket | Opening WebSocket. | 2021-05-04 16:00:03.828
Auth Websocket | Sending WebSocket handshake. | 2021-05-04 16:00:03.828
Auth Websocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-05-04 16:00:12.889
Auth Websocket | Server header | Upgrade: WebSocket | 2021-05-04 16:00:12.889
Auth Websocket | Server header | Connection: Upgrade | 2021-05-04 16:00:12.889
Auth Websocket | Server header | Sec-WebSocket-Accept: rzX0ipIUH0ZSXNuocdjQmv/3yS4= | 2021-05-04 16:00:12.889
Auth Websocket | Server header | Sec-WebSocket-Protocol: authenticateapi | 2021-05-04 16:00:12.889
Auth Websocket | Server header | | 2021-05-04 16:00:12.889
Auth Websocket | Web socket state is now open. | 2021-05-04 16:00:12.889
TransAct WS | Sending account logon message. Live | 2021-05-04 16:00:12.889
[2021-05-04 21:06:39]
John - SC Support - Posts: 7818 | Ending Date: 2022-04-04
There are a LOT of these:
Out of order timestamps detected. Chart tool drawings and some chart studies may not function properly.

And we also see the following:
Price Websocket | Network socket for WebSocket has been closed by remote side or error. | 2021-05-04 16:00:02.517
TransAct WS | Lost connection to Price Feed. | 2021-05-04 16:00:02.517
Connection to the external service has been lost. | 2021-05-04 16:00:02.517

The issues above are related to the TransAct data service. We recommend using the Denali Exchange Data Feed instead of the TransAct data. Refer to the information here:
https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php

To post a message in this thread, you need to login with your Sierra Chart account:

Login

Login Page - Create Account