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Date/Time: Sat, 15 May 2021 10:59:57 +0000



Payment on Sierra Chart Account

[2021-05-04 16:25:57]
User637296 - Posts: 2 | Ending Date: 2021-06-04
Hi
I am an AMP client using CQG.
I just made my first 26 dollars payment for Sierra Chart.
When I launch Sierra Chart, the data load until the 20th of April, and I get 2 error messages :

1. Symbol is unknown. CLick for symbol informations. Real time data for instrument F.US.MNQ (corresponding to ID = 4) are not allowed.

2 . Download failed. Erroe downloading historical Intraday data for F.US.MNQM21. Instrument F;US.MNQ (corresponding to ID 4) is not allowed. Result=103. Num Quotes=0

I get those on every chart, for every symbol.

Thank you !
[2021-05-04 18:31:10]
John - SC Support - Posts: 7818 | Ending Date: 2022-04-04
The reason for what you are getting is because you are not setup to get data from either CQG or Sierra Chart.

We recommend using the Denali Exchange Data Feed for your data. You will find the Setup Instructions for this here:
https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php#SetupInstructions
[2021-05-04 19:37:29]
User637296 - Posts: 2 | Ending Date: 2021-06-04
I have been a AMP client for a few years now, and I have always used Sierra Chart with CQG.
Why am I not setup for CQG anymore ??
I did not change anything in the setup and I did not ask for any changes.
It s been working fine for me until now. I don t want to use Denali if CQG is still operating with your system.
[2021-05-04 20:30:17]
John - SC Support - Posts: 7818 | Ending Date: 2022-04-04
Then you would need to ask AMP if they made a change to your account for CQG data.

Let us know the answer, we are curious.

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