Login Page - Create Account

Support Board


Date/Time: Thu, 17 Jun 2021 16:43:16 +0000



NYSE TICK

[2021-04-30 09:04:27]
User397996 - Posts: 4 | Ending Date: 2021-09-22
Good morning.

I have recently updated my subscription to Package 10 - Standard + Denali Data Feed (For 6 Months).
I’ve followed your instructions how to set up everything.
Yet when I compare it to a friend of mine who has another service, I notice quite a difference.
I also don’t notice any difference between the delayed data and the real time data, the NYSE TICK is completely two-sided.
I’ve been your client since 2009 through Transact.
You say “Don’t complain” but I have to because I feel I’m not having the service I’m paying for.

I’ll wait for your response.
image1.jpg / V - Attached On 2021-04-30 09:03:04 UTC - Size: 63.93 KB - 72 views
image2.jpg / V - Attached On 2021-04-30 09:03:10 UTC - Size: 84.26 KB - 66 views
[2021-04-30 22:20:08]
Sierra Chart Engineering - Posts: 96589 | Ending Date: 2022-04-10
We apologize for the delay. It is clear that chart containing the TICK-NYSE is not properly configured.

Only use a separate and new chart for TICK-NYSE . Do not add it to another chart unless you understand how to configure the time zone and session times properly.

Set the Time Zone for that new chart to New York. Do not use any other time zone. Refer to:
https://www.sierrachart.com/index.php?page=doc/TimeZone.html#DifferentTimeZoneForCharts
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2021-04-30 22:21:29
[2021-05-01 14:46:54]
User397996 - Posts: 4 | Ending Date: 2021-09-22
Thank you for the response.
I've changed all my graphics to NY timezone.
Please confirm that it's correct given the attached images.
image1.png / V - Attached On 2021-05-01 14:46:19 UTC - Size: 53.67 KB - 44 views
image2.jpg / V - Attached On 2021-05-01 14:46:24 UTC - Size: 84.26 KB - 52 views
image3.png / V - Attached On 2021-05-01 14:46:28 UTC - Size: 21.57 KB - 47 views
[2021-05-01 21:55:45]
Sierra Chart Engineering - Posts: 96589 | Ending Date: 2022-04-10
Is the global time zone in Sierra Chart set to New York or did you set it individually in the chart?

This is what we see:
http://www.sierrachart.com/image.php?Image=1619906029192.png
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
[2021-05-03 11:05:02]
User397996 - Posts: 4 | Ending Date: 2021-09-22
It's done for all charts on Global Settings / Timezone Settings.
[2021-05-03 22:44:40]
whats1thingnow - Posts: 352 | Ending Date: 2021-07-01
i'm also noticing the difference in symbol "TICK-NYSE" compared to another platform

please check screenshot for april 30th, 2021

for example, the first 30 minutes of NYSE open, we see on the top chart from another platform the tick is holding mostly below 0

while on sc "TICK-NYSE" the 1st 30 minutes of NYSE open, it's up and down between +400 and -400

possible we can look into this?
image20210430_w5AfceWNL9.png / V - Attached On 2021-05-03 22:40:22 UTC - Size: 134.68 KB - 33 views
[2021-05-04 04:01:33]
Sierra_Chart Engineering - Posts: 1394 | Ending Date: 2021-09-29
The other source is not accurate. No chance we would look into this. Refer to:
https://www.sierrachart.com/index.php?page=doc/SCMarketStatistics.php#MarketStatCalculationsComparedToOtherDataServices
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation
[2021-05-04 16:11:05]
User397996 - Posts: 4 | Ending Date: 2021-09-22
I've read all the articles and explanations on the links.
For intraday trading, it's impossible to use such a two-sided indicator.
Only in a minor % of days is your TICK above or below 0, signaling constant momentum to either side.
You're accurate, they're not.
I rest my case.

To post a message in this thread, you need to login with your Sierra Chart account:

Login

Login Page - Create Account