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Date/Time: Sat, 18 May 2024 08:17:09 +0000

How to Post a Message for Support

cannot log on - please see my message in this post immediately following my log

View Count: 408

[2021-04-26 17:05:39] #1 [Go To First Post]
User940256 - Posts: 14
HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Socket gracefully closed by remote side. \| 2021-04-26 11:05:15.951 Reading Internal Order ID file. \| 2021-04-26 11:05:16.839 Reading Trade Orders file. \| 2021-04-26 11:05:16.965 Reading Trade Positions file. \| 2021-04-26 11:05:16.966 Reading Trade Account Data files. \| 2021-04-26 11:05:16.966 UDPListener (1472). Port 22904 \| Listening on UDP port 22904. \| 2021-04-26 11:05:16.992 Software version: 2225 64-bit \| 2021-04-26 11:05:16.992 Primary Thread ID: 19332 \| 2021-04-26 11:05:16.992 Usage end date: 2021-05-12 \| 2021-04-26 11:05:16.992 Enabled for: Sierra Chart Historical Data Service. \| 2021-04-26 11:05:16.992 Enabled for: Delayed Denali Real-Time Exchange Data Feed. \| 2021-04-26 11:05:16.992 Allow Support for Sierra Chart Data Feeds is enabled. \| 2021-04-26 11:05:16.992 Current selected Data/Trading service: CQG WebAPI \| 2021-04-26 11:05:16.992 Custom symbol settings values: disabled \| 2021-04-26 11:05:16.992 Chart Update Interval: 500 \| 2021-04-26 11:05:16.992 Intraday Data Storage Time Unit: 0 \| 2021-04-26 11:05:16.992 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2021-04-26 11:05:16.992 2021-04-26 15:05:16 Local computer time in UTC \| 2021-04-26 11:05:16.992 2021-04-26 11:05:16 Local computer time in SC Time Zone \| 2021-04-26 11:05:16.992 2021-04-26 15:05:11 Server time in UTC \| 2021-04-26 11:05:16.992 Local computer UTC time and Server UTC time difference: 0 seconds. \| 2021-04-26 11:05:16.992 Program path: C:\SierraChartNew\ \| 2021-04-26 11:05:16.992 Data Files path: C:\SierraChartNew\Data\ \| 2021-04-26 11:05:16.992 OS Version Number: 10.0 \| 2021-04-26 11:05:16.992 Locale Setting: C \| 2021-04-26 11:05:16.992 DLLs: ETOFSv2.0.dll, ETOFSv2.0_64.dll, PolarisTradingGroup.dll, PolarisTradingGroup_2151_64.dll, PolarisTradingGroup_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll \| 2021-04-26 11:05:16.995 Allowed protected custom studies: Emoji Trading Order Flow Suite v2, Polaris Trading Group \| 2021-04-26 11:05:16.996 Checking for new symbol settings. Requested symbol settings MD5 for service code cqg. Request ID: 1. \| 2021-04-26 11:05:17.021 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Graceful close received or receive error. Shutdown complete. Closing socket now. \| 2021-04-26 11:05:17.032 HTTPS connection ID:1 to login.sierrachart.com:443 for request ID:1 (1) \| Closed. \| 2021-04-26 11:05:17.032 Received 5 login tokens. \| 2021-04-26 11:05:17.575 Symbol settings MD5 received. Request ID: 1. \| 2021-04-26 11:05:17.902 Requested symbol settings for service code cqg. Request ID: 2. \| 2021-04-26 11:05:17.902 Symbol settings received. Request ID: 2. \| 2021-04-26 11:05:19.272 Downloading user file: 42888 \| 2021-04-26 11:05:19.901 File has been written to: C:\SierraChartNew\Data\PolarisTradingGroup_2151_64.dll. File Size: 1553920 bytes. \| 2021-04-26 11:05:24.225 CQG WebAPI \| Connecting to server api.cqg.com \| 2021-04-26 11:05:28.330 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2021-04-26 11:05:28.330 CQG WebSocket socket (1) \| Creating socket. Using TLS 1.2. \| 2021-04-26 11:05:28.495 CQG WebSocket socket (1) \| New receive buffer size: 5242880 \| 2021-04-26 11:05:28.495 CQG WebSocket socket (1) \| Connecting to IP: 208.48.16.35. \| 2021-04-26 11:05:28.495 CQG WebSocket \| Opening WebSocket. \| 2021-04-26 11:05:28.577 CQG WebSocket \| Sending WebSocket handshake. \| 2021-04-26 11:05:28.577 CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2021-04-26 11:05:28.803 CQG WebSocket \| Server header \| Connection: upgrade \| 2021-04-26 11:05:28.803 CQG WebSocket \| Server header \| Sec-WebSocket-Accept: SGQLTc/J/2kpdL4ba1E9MeGca9E= \| 2021-04-26 11:05:28.803 CQG WebSocket \| Server header \| Server: WebSocket++/0.7.0 \| 2021-04-26 11:05:28.803 CQG WebSocket \| Server header \| Upgrade: websocket \| 2021-04-26 11:05:28.803 CQG WebSocket \| Server header \| \| 2021-04-26 11:05:28.803 CQG WebSocket \| Web socket state is now open. \| 2021-04-26 11:05:28.803 CQG WebAPI \| WebSocket connected. \| 2021-04-26 11:05:28.803 CQG WebAPI \| Sending market data logon message. \| 2021-04-26 11:05:28.803 CQG WebAPI \| Logon unsuccessful. Server message: Username or password is incorrect. \| 2021-04-26 11:05:28.974 CQG WebSocket socket (1) \| CloseSocket call. \| 2021-04-26 11:05:28.987 CQG WebSocket socket (1) \| 0 bytes remaining in receive buffer when socket closed. \| 2021-04-26 11:05:28.987 CQG WebAPI \| Disconnected. \| 2021-04-26 11:05:28.987 CQG WebAPI \| Not reconnecting due to connection error condition. \| 2021-04-26 11:05:28.987 CQG WebSocket \| WebSocket closed. \| 2021-04-26 11:05:28.987 CQG WebAPI \| WebSocket closed. \| 2021-04-26 11:05:28.987 CQG WebSocket socket (1) \| Write in progress. Shutdown being delayed. PendingSize=0 \| 2021-04-26 11:05:28.987 CQG WebSocket socket (1) \| Write has completed. Shutdown being performed. \| 2021-04-26 11:05:29.055 CQG WebSocket socket (1) \| Shutdown started. Waiting for graceful close. \| 2021-04-26 11:05:29.055 CQG WebSocket socket (1) \| Timed out waiting for shutdown. Performing an immediate socket close. \| 2021-04-26 11:07:34.969 CQG WebSocket socket (1) \| Closed. \| 2021-04-26 11:07:34.969 CQG WebSocket socket (1) \| Deleting network socket now after delay. \| 2021-04-26 11:08:04.981 Requested new login tokens. \| 2021-04-26 11:10:01.213 Received 8 login tokens. \| 2021-04-26 11:10:01.968 Sierra Chart account data changed. Requesting updated account information. \| 2021-04-26 11:17:11.953 Successfully processed Sierra Chart account data. \| 2021-04-26 11:17:12.921 CQG WebAPI \| Connecting to server api.cqg.com \| 2021-04-26 11:24:18.588 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2021-04-26 11:24:18.588 CQG WebSocket socket (1) \| Creating socket. Using TLS 1.2. \| 2021-04-26 11:24:18.657 CQG WebSocket socket (1) \| New receive buffer size: 5242880 \| 2021-04-26 11:24:18.657 CQG WebSocket socket (1) \| Connecting to IP: 208.48.16.35. \| 2021-04-26 11:24:18.657 CQG WebSocket \| Opening WebSocket. \| 2021-04-26 11:24:18.729 CQG WebSocket \| Sending WebSocket handshake. \| 2021-04-26 11:24:18.729 CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2021-04-26 11:24:18.957 CQG WebSocket \| Server header \| Connection: upgrade \| 2021-04-26 11:24:18.957 CQG WebSocket \| Server header \| Sec-WebSocket-Accept: JZsHnjhcEvLeD8y1o07JhbtaezA= \| 2021-04-26 11:24:18.957 CQG WebSocket \| Server header \| Server: WebSocket++/0.7.0 \| 2021-04-26 11:24:18.957 CQG WebSocket \| Server header \| Upgrade: websocket \| 2021-04-26 11:24:18.957 CQG WebSocket \| Server header \| \| 2021-04-26 11:24:18.957 CQG WebSocket \| Web socket state is now open. \| 2021-04-26 11:24:18.957 CQG WebAPI \| WebSocket connected. \| 2021-04-26 11:24:18.957 CQG WebAPI \| Sending market data logon message. \| 2021-04-26 11:24:18.957 CQG WebAPI \| Logon unsuccessful. Server message: Username or password is incorrect. \| 2021-04-26 11:24:19.131 CQG WebSocket socket (1) \| CloseSocket call. \| 2021-04-26 11:24:19.157 CQG WebSocket socket (1) \| 0 bytes remaining in receive buffer when socket closed. \| 2021-04-26 11:24:19.157 CQG WebSocket socket (1) \| Write in progress. Shutdown being delayed. PendingSize=0 \| 2021-04-26 11:24:19.157 CQG WebAPI \| Disconnected. \| 2021-04-26 11:24:19.157 CQG WebAPI \| Not reconnecting due to connection error condition. \| 2021-04-26 11:24:19.157 CQG WebSocket \| WebSocket closed. \| 2021-04-26 11:24:19.157 CQG WebAPI \| WebSocket closed. \| 2021-04-26 11:24:19.157 CQG WebSocket socket (1) \| Write has completed. Shutdown being performed. \| 2021-04-26 11:24:19.223 CQG WebSocket socket (1) \| Shutdown started. Waiting for graceful close. \| 2021-04-26 11:24:19.223 CQG WebSocket socket (1) \| Timed out waiting for shutdown. Performing an immediate socket close. \| 2021-04-26 11:26:35.296 CQG WebSocket socket (1) \| Closed. \| 2021-04-26 11:26:35.296 CQG WebSocket socket (1) \| Deleting network socket now after delay. \| 2021-04-26 11:27:05.309 CQG WebAPI \| Connecting to server api.cqg.com \| 2021-04-26 11:30:10.031 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2021-04-26 11:30:10.031 CQG WebSocket socket (1) \| Creating socket. Using TLS 1.2. \| 2021-04-26 11:30:10.112 CQG WebSocket socket (1) \| New receive buffer size: 5242880 \| 2021-04-26 11:30:10.112 CQG WebSocket socket (1) \| Connecting to IP: 208.48.16.35. \| 2021-04-26 11:30:10.112 CQG WebSocket \| Opening WebSocket. \| 2021-04-26 11:30:10.183 CQG WebSocket \| Sending WebSocket handshake. \| 2021-04-26 11:30:10.183 CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2021-04-26 11:30:10.406 CQG WebSocket \| Server header \| Connection: upgrade \| 2021-04-26 11:30:10.406 CQG WebSocket \| Server header \| Sec-WebSocket-Accept: 4R7wmiAZMWi7VYY9tg2EYM8XQbk= \| 2021-04-26 11:30:10.406 CQG WebSocket \| Server header \| Server: WebSocket++/0.7.0 \| 2021-04-26 11:30:10.406 CQG WebSocket \| Server header \| Upgrade: websocket \| 2021-04-26 11:30:10.406 CQG WebSocket \| Server header \| \| 2021-04-26 11:30:10.406 CQG WebSocket \| Web socket state is now open. \| 2021-04-26 11:30:10.406 CQG WebAPI \| WebSocket connected. \| 2021-04-26 11:30:10.406 CQG WebAPI \| Sending market data logon message. \| 2021-04-26 11:30:10.406 CQG WebAPI \| Logon unsuccessful. Server message: Username or password is incorrect. \| 2021-04-26 11:30:10.576 CQG WebSocket socket (1) \| CloseSocket call. \| 2021-04-26 11:30:10.598 CQG WebSocket socket (1) \| 0 bytes remaining in receive buffer when socket closed. \| 2021-04-26 11:30:10.598 CQG WebAPI \| Disconnected. \| 2021-04-26 11:30:10.598 CQG WebAPI \| Not reconnecting due to connection error condition. \| 2021-04-26 11:30:10.598 CQG WebSocket \| WebSocket closed. \| 2021-04-26 11:30:10.598 CQG WebAPI \| WebSocket closed. \| 2021-04-26 11:30:10.598 CQG WebSocket socket (1) \| Write in progress. Shutdown being delayed. PendingSize=0 \| 2021-04-26 11:30:10.598 CQG WebSocket socket (1) \| Write has completed. Shutdown being performed. \| 2021-04-26 11:30:10.664 CQG WebSocket socket (1) \| Shutdown started. Waiting for graceful close. \| 2021-04-26 11:30:10.664 CQG WebSocket socket (1) \| Timed out waiting for shutdown. Performing an immediate socket close. \| 2021-04-26 11:32:35.394 CQG WebSocket socket (1) \| Closed. \| 2021-04-26 11:32:35.394 CQG WebSocket socket (1) \| Deleting network socket now after delay. \| 2021-04-26 11:33:05.404 CQG WebAPI \| Connecting to server api.cqg.com \| 2021-04-26 11:57:14.260 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2021-04-26 11:57:14.260 CQG WebSocket socket (1) \| Creating socket. Using TLS 1.2. \| 2021-04-26 11:57:14.449 CQG WebSocket socket (1) \| New receive buffer size: 5242880 \| 2021-04-26 11:57:14.449 CQG WebSocket socket (1) \| Connecting to IP: 208.48.16.35. \| 2021-04-26 11:57:14.450 CQG WebSocket \| Opening WebSocket. \| 2021-04-26 11:57:14.530 CQG WebSocket \| Sending WebSocket handshake. \| 2021-04-26 11:57:14.530 CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2021-04-26 11:57:14.754 CQG WebSocket \| Server header \| Connection: upgrade \| 2021-04-26 11:57:14.754 CQG WebSocket \| Server header \| Sec-WebSocket-Accept: zX5AvtpHJc/v5Yo1BBVH50/5StU= \| 2021-04-26 11:57:14.754 CQG WebSocket \| Server header \| Server: WebSocket++/0.7.0 \| 2021-04-26 11:57:14.754 CQG WebSocket \| Server header \| Upgrade: websocket \| 2021-04-26 11:57:14.754 CQG WebSocket \| Server header \| \| 2021-04-26 11:57:14.754 CQG WebSocket \| Web socket state is now open. \| 2021-04-26 11:57:14.754 CQG WebAPI \| WebSocket connected. \| 2021-04-26 11:57:14.754 CQG WebAPI \| Sending market data logon message. \| 2021-04-26 11:57:14.754 CQG WebAPI \| Logon unsuccessful. Server message: Username or password is incorrect. \| 2021-04-26 11:57:14.924 CQG WebSocket socket (1) \| CloseSocket call. \| 2021-04-26 11:57:14.947 CQG WebSocket socket (1) \| 0 bytes remaining in receive buffer when socket closed. \| 2021-04-26 11:57:14.947 CQG WebAPI \| Disconnected. \| 2021-04-26 11:57:14.947 CQG WebAPI \| Not reconnecting due to connection error condition. \| 2021-04-26 11:57:14.947 CQG WebSocket \| WebSocket closed. \| 2021-04-26 11:57:14.947 CQG WebAPI \| WebSocket closed. \| 2021-04-26 11:57:14.947 CQG WebSocket socket (1) \| Write in progress. Shutdown being delayed. PendingSize=0 \| 2021-04-26 11:57:14.947 CQG WebSocket socket (1) \| Write has completed. Shutdown being performed. \| 2021-04-26 11:57:15.012 CQG WebSocket socket (1) \| Shutdown started. Waiting for graceful close. \| 2021-04-26 11:57:15.013 CQG WebSocket socket (1) \| Timed out waiting for shutdown. Performing an immediate socket close. \| 2021-04-26 11:59:35.805 CQG WebSocket socket (1) \| Closed. \| 2021-04-26 11:59:35.805 CQG WebSocket socket (1) \| Deleting network socket now after delay. \| 2021-04-26 12:00:05.807 CQG WebAPI \| Connecting to server api.cqg.com \| 2021-04-26 12:08:23.915 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2021-04-26 12:08:23.915 CQG WebSocket socket (1) \| Creating socket. Using TLS 1.2. \| 2021-04-26 12:08:24.130 CQG WebSocket socket (1) \| New receive buffer size: 5242880 \| 2021-04-26 12:08:24.130 CQG WebSocket socket (1) \| Connecting to IP: 208.48.16.35. \| 2021-04-26 12:08:24.130 CQG WebSocket \| Opening WebSocket. \| 2021-04-26 12:08:24.200 CQG WebSocket \| Sending WebSocket handshake. \| 2021-04-26 12:08:24.200 CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2021-04-26 12:08:24.416 CQG WebSocket \| Server header \| Connection: upgrade \| 2021-04-26 12:08:24.416 CQG WebSocket \| Server header \| Sec-WebSocket-Accept: O/NswwjJAXRyXgNYxQcZWATM3k8= \| 2021-04-26 12:08:24.416 CQG WebSocket \| Server header \| Server: WebSocket++/0.7.0 \| 2021-04-26 12:08:24.416 CQG WebSocket \| Server header \| Upgrade: websocket \| 2021-04-26 12:08:24.416 CQG WebSocket \| Server header \| \| 2021-04-26 12:08:24.416 CQG WebSocket \| Web socket state is now open. \| 2021-04-26 12:08:24.416 CQG WebAPI \| WebSocket connected. \| 2021-04-26 12:08:24.416 CQG WebAPI \| Sending market data logon message. \| 2021-04-26 12:08:24.416 CQG WebAPI \| Logon unsuccessful. Server message: Username or password is incorrect. \| 2021-04-26 12:08:24.591 CQG WebSocket socket (1) \| CloseSocket call. \| 2021-04-26 12:08:24.613 CQG WebSocket socket (1) \| 0 bytes remaining in receive buffer when socket closed. \| 2021-04-26 12:08:24.613 CQG WebAPI \| Disconnected. \| 2021-04-26 12:08:24.613 CQG WebAPI \| Not reconnecting due to connection error condition. \| 2021-04-26 12:08:24.613 CQG WebSocket \| WebSocket closed. \| 2021-04-26 12:08:24.613 CQG WebAPI \| WebSocket closed. \| 2021-04-26 12:08:24.613 CQG WebSocket socket (1) \| Write in progress. Shutdown being delayed. PendingSize=0 \| 2021-04-26 12:08:24.613 CQG WebSocket socket (1) \| Write has completed. Shutdown being performed. \| 2021-04-26 12:08:24.688 CQG WebSocket socket (1) \| Shutdown started. Waiting for graceful close. \| 2021-04-26 12:08:24.688 CQG WebSocket socket (1) \| Timed out waiting for shutdown. Performing an immediate socket close. \| 2021-04-26 12:10:35.961 CQG WebSocket socket (1) \| Closed. \| 2021-04-26 12:10:35.961 CQG WebSocket socket (1) \| Deleting network socket now after delay. \| 2021-04-26 12:11:05.971 CQG WebAPI \| Connecting to server api.cqg.com \| 2021-04-26 12:16:28.558 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2021-04-26 12:16:28.558 CQG WebSocket socket (1) \| Creating socket. Using TLS 1.2. \| 2021-04-26 12:16:28.634 CQG WebSocket socket (1) \| New receive buffer size: 5242880 \| 2021-04-26 12:16:28.634 CQG WebSocket socket (1) \| Connecting to IP: 208.48.16.35. \| 2021-04-26 12:16:28.634 CQG WebSocket \| Opening WebSocket. \| 2021-04-26 12:16:28.766 CQG WebSocket \| Sending WebSocket handshake. \| 2021-04-26 12:16:28.766 CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2021-04-26 12:16:29.015 CQG WebSocket \| Server header \| Connection: upgrade \| 2021-04-26 12:16:29.015 CQG WebSocket \| Server header \| Sec-WebSocket-Accept: ZMOh7cXdckCxL+zyxXK8nSDvJMw= \| 2021-04-26 12:16:29.015 CQG WebSocket \| Server header \| Server: WebSocket++/0.7.0 \| 2021-04-26 12:16:29.015 CQG WebSocket \| Server header \| Upgrade: websocket \| 2021-04-26 12:16:29.015 CQG WebSocket \| Server header \| \| 2021-04-26 12:16:29.015 CQG WebSocket \| Web socket state is now open. \| 2021-04-26 12:16:29.015 CQG WebAPI \| WebSocket connected. \| 2021-04-26 12:16:29.015 CQG WebAPI \| Sending market data logon message. \| 2021-04-26 12:16:29.015 CQG WebAPI \| Logon unsuccessful. Server message: Username or password is incorrect. \| 2021-04-26 12:16:29.192 CQG WebSocket socket (1) \| CloseSocket call. \| 2021-04-26 12:16:29.215 CQG WebSocket socket (1) \| 0 bytes remaining in receive buffer when socket closed. \| 2021-04-26 12:16:29.215 CQG WebAPI \| Disconnected. \| 2021-04-26 12:16:29.215 CQG WebAPI \| Not reconnecting due to connection error condition. \| 2021-04-26 12:16:29.215 CQG WebSocket \| WebSocket closed. \| 2021-04-26 12:16:29.215 CQG WebAPI \| WebSocket closed. \| 2021-04-26 12:16:29.215 CQG WebSocket socket (1) \| Write in progress. Shutdown being delayed. PendingSize=0 \| 2021-04-26 12:16:29.215 CQG WebSocket socket (1) \| Write has completed. Shutdown being performed. \| 2021-04-26 12:16:29.287 CQG WebSocket socket (1) \| Shutdown started. Waiting for graceful close. \| 2021-04-26 12:16:29.287 CQG WebSocket socket (1) \| Timed out waiting for shutdown. Performing an immediate socket close. \| 2021-04-26 12:18:36.071 CQG WebSocket socket (1) \| Closed. \| 2021-04-26 12:18:36.071 CQG WebSocket socket (1) \| Deleting network socket now after delay. \| 2021-04-26 12:19:06.075 CQG WebAPI \| Connecting to server api.cqg.com \| 2021-04-26 12:48:14.878 CQG WebSocket \| Connecting to WebSocket server api.cqg.com:443 \| 2021-04-26 12:48:14.878 CQG WebSocket socket (1) \| Creating socket. Using TLS 1.2. \| 2021-04-26 12:48:14.937 CQG WebSocket socket (1) \| New receive buffer size: 5242880 \| 2021-04-26 12:48:14.937 CQG WebSocket socket (1) \| Connecting to IP: 208.48.16.35. \| 2021-04-26 12:48:14.937 CQG WebSocket \| Opening WebSocket. \| 2021-04-26 12:48:15.010 CQG WebSocket \| Sending WebSocket handshake. \| 2021-04-26 12:48:15.010 CQG WebSocket \| Server header \| HTTP/1.1 101 Switching Protocols \| 2021-04-26 12:48:15.228 CQG WebSocket \| Server header \| Connection: upgrade \| 2021-04-26 12:48:15.228 CQG WebSocket \| Server header \| Sec-WebSocket-Accept: MYJqaePaXc5njSEtTx/0QvNOfBY= \| 2021-04-26 12:48:15.228 CQG WebSocket \| Server header \| Server: WebSocket++/0.7.0 \| 2021-04-26 12:48:15.228 CQG WebSocket \| Server header \| Upgrade: websocket \| 2021-04-26 12:48:15.228 CQG WebSocket \| Server header \| \| 2021-04-26 12:48:15.228 CQG WebSocket \| Web socket state is now open. \| 2021-04-26 12:48:15.228 CQG WebAPI \| WebSocket connected. \| 2021-04-26 12:48:15.228 CQG WebAPI \| Sending market data logon message. \| 2021-04-26 12:48:15.228 CQG WebAPI \| Logon unsuccessful. Server message: Username or password is incorrect. \| 2021-04-26 12:48:15.402 CQG WebSocket socket (1) \| CloseSocket call. \| 2021-04-26 12:48:15.403 CQG WebSocket socket (1) \| 0 bytes remaining in receive buffer when socket closed. \| 2021-04-26 12:48:15.403 CQG WebAPI \| Disconnected. \| 2021-04-26 12:48:15.403 CQG WebAPI \| Not reconnecting due to connection error condition. \| 2021-04-26 12:48:15.403 CQG WebSocket \| WebSocket closed. \| 2021-04-26 12:48:15.403 CQG WebAPI \| WebSocket closed. \| 2021-04-26 12:48:15.403 CQG WebSocket socket (1) \| Write in progress. Shutdown being delayed. PendingSize=0 \| 2021-04-26 12:48:15.404 CQG WebSocket socket (1) \| Write has completed. Shutdown being performed. \| 2021-04-26 12:48:15.485 CQG WebSocket socket (1) \| Shutdown started. Waiting for graceful close. \| 2021-04-26 12:48:15.485 Hi, I'm not clear on what I'm to do now. I started off with a request to Support because I am getting the error message when I attempt to log onto my Sierra Charts, that my password is incorrect. But when I try to verify what it is, I get xxx's and cannot verify. I know what my password is, but I cannot change anything in that setting window. So I submitted my log to you through that support page and got a response that left me unclear as to what I was to do. So I thought the problem was that I needed to send you my log through the Support Board. This is what I am doing. Please help. Thank you

[2021-04-26 17:30:58] #2 [Go To First Post]
John - SC Support - Posts: 31704
We have answered this here: cannot logon In terms of entering the Username/Password, you just need to click on that area of the window to select the text and then you can re-enter your password. For more information on how to work with those windows, and that particular field, refer to the following: Settings Windows Interface: Value Field (Working with Sierra Chart Windows >> Selection Specific Options) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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