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Date/Time: Sat, 18 May 2024 06:48:16 +0000

How to Post a Message for Support

Greenchart frozen

View Count: 418

[2021-04-26 16:26:32] #1 [Go To First Post]
User581243 - Posts: 1
Hello, Starting the morning of Friday the 23rd my charts are no longer moving. I can open them, but they stay frozen at a specific date and time. Regards,

[2021-04-26 17:18:27] #2 [Go To First Post]
John - SC Support - Posts: 31704
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

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