Login Page - Create Account

Support Board


Date/Time: Fri, 29 Mar 2024 15:16:51 +0000



Disconnection data Feed

View Count: 1160

[2014-03-09 22:17:55]
User78745 - Posts: 38
Dear,

Sometimes, the data feed disconnects & all my orders are cancelled.

There is any function or settings to keep them alive ?

Regards,
[2014-03-10 18:44:56]
Sierra Chart Engineering - Posts: 104368
We need to understand the reason why the orders are getting canceled. Provide us the order activity entries for one of these orders from the Trade Activity Log. Here are the instructions:
http://www.sierrachart.com/index.php?l=doc/doc_TradeActivityLog.php#TradeActivityLogToSupport
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2014-03-10 21:44:33]
User78745 - Posts: 38
Dear,

Here is the Trade Activity Log


ActivityType  DateTime  Symbol  OrderActionSource  InternalOrderID  ServiceOrderID  OrderType  Quantity  BuySell  Price  Price2  OrderStatus  FillPrice  FilledQuantity  TradeAccount  OpenClose  ParentInternalOrderID  PositionQuantity  FillExecutionServiceID  
Order  2014-03-04 19:56:02.000    Connected to server                Unspecified      Unset          
Order  2014-03-04 19:56:26.000    Connected to server                Unspecified      Unset          
Order  2014-03-04 20:56:04.000    Connected to server                Unspecified      Unset          
Order  2014-03-04 20:59:09.000    Connected to server                Unspecified      Unset          
Order  2014-03-04 21:01:33.000    Connected to server                Unspecified      Unset          
Order  2014-03-04 21:47:44.000    Connected to server                Unspecified      Unset          
Order  2014-03-04 21:53:43.000    Connected to server                Unspecified      Unset          
Order  2014-03-05 08:27:42.000    Connected to server                Unspecified      Unset          
Order  2014-03-05 12:25:13.000    Connected to server                Unspecified      Unset          
Order  2014-03-05 21:23:27.000    Connected to server                Unspecified      Unset          
Order  2014-03-06 08:41:49.000    Connected to server                Unspecified      Unset          
Order  2014-03-06 08:52:13.000    Connected to server                Unspecified      Unset          
Order  2014-03-06 08:55:30.000    Connected to server                Unspecified      Unset          
Order  2014-03-06 09:07:19.000    Connected to server                Unspecified      Unset          
Order  2014-03-06 10:09:14.000    Connected to server                Unspecified      Unset          
Order  2014-03-06 10:11:59.000    Connected to server                Unspecified      Unset          
Order  2014-03-06 10:47:33.000    Connected to server                Unspecified      Unset          
Order  2014-03-06 16:59:12.000    Connected to server                Unspecified      Unset          
Order  2014-03-06 22:45:29.000    Connected to server                Unspecified      Unset          
Order  2014-03-07 08:39:36.000    Connected to server                Unspecified      Unset          
Order  2014-03-07 14:32:29.000    Connected to server                Unspecified      Unset          
Order  2014-03-07 17:20:37.000    Connected to server                Unspecified      Unset          
Order  2014-03-09 20:10:40.000    Connected to server                Unspecified      Unset          
Order  2014-03-09 22:34:28.000    Connected to server                Unspecified      Unset          
Order  2014-03-10 07:14:44.000    Connected to server                Unspecified      Unset          
Order  2014-03-10 22:35:50.000    Connected to server                Unspecified    Unset          



Something wrong ?

regards,
[2014-03-10 22:57:20]
Sierra Chart Engineering - Posts: 104368
This is not have the information that we need. We need to actually see the order activity lines for the order indicating the reason the order was canceled.

Once again, here are the instructions:
http://www.sierrachart.com/index.php?l=doc/doc_TradeActivityLog.php#TradeActivityLogToSupport
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account:

Login

Login Page - Create Account