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Date/Time: Wed, 24 Apr 2024 20:18:27 +0000



Data is Delayed, important!

View Count: 477

[2021-04-26 02:04:44]
User968625 - Posts: 256
Hello,
My charts have the word "delayed" next o each one of them and it seems my data is delayed, why is that? this first time that this happens, everything ok on the server's side? I am sure nothing is wrong with my account.
[2021-04-26 02:41:15]
Sierra Chart Engineering - Posts: 104368
The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees.

Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees:
Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-04-26 03:00:16]
User968625 - Posts: 256
Thank you, working now

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