Login Page - Create Account

Support Board


Date/Time: Fri, 19 Jan 2018 11:51:06 +0000



Will not connect to Zen-Fire

Support Request:
[2013-04-21 17:35:41]
GaryD - Posts: 61


The message log keeps repeating the same error over and over. Any thoughts?



Software version: 962 | 2013-04-21 13:24:47
Current Service Package: 5 | 2013-04-21 13:24:47
Usage end date: 2013-05-14 | 2013-04-21 13:24:47
Sierra Chart Historical Data Service is included. | 2013-04-21 13:24:47
Active service: Zen-Fire | 2013-04-21 13:24:47
Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2013-04-21 13:24:47
2013-04-21 13:24:47 Local computer clock time | 2013-04-21 13:24:47
2013-04-21 17:24:47 GMT time | 2013-04-21 13:24:47
2013-04-21 13:24:47 Time zone adjusted time | 2013-04-21 13:24:47
Time difference to server time: 0 seconds. | 2013-04-21 13:24:47
Program path: C:\SierraChart\ | 2013-04-21 13:24:47
Data Files path: C:\SierraChart\Data\ | 2013-04-21 13:24:47
OS Version Number: 6.0 | 2013-04-21 13:24:47


Zen-Fire service: Connecting. | 2013-04-21 13:24:53
Using Rithmic Zen-Fire server. | 2013-04-21 13:24:53
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:24:54
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:24:54
Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-04-21 13:24:54
To prevent further connection attempts, select File >> Disconnect. | 2013-04-21 13:24:54
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:24:54
Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-04-21 13:24:54
Zen-Fire Alert Message: Trading System Connection Opened. | 2013-04-21 13:24:55
Zen-Fire Alert Message: Trading System Connection Login Complete. ok | 2013-04-21 13:24:55
Zen-Fire service: Ignoring external service connection event. | 2013-04-21 13:24:55
Account information received. | 2013-04-21 13:24:55
Zen-Fire service - FCM: Dorman | 2013-04-21 13:24:55
Zen-Fire service - IB: Mirus | 2013-04-21 13:24:55
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:24:56
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:24:56
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:24:56
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:24:57
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:24:58
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:24:58

Zen-Fire service: Currently not disconnected. Another connection is not allowed. | 2013-04-21 13:24:59
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:24:59
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:24:59
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:25:00
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:25:01
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:25:02
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:25:02
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:25:02
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:25:04
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:25:04
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:25:04
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:25:04
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:25:06
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:25:06
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:25:07
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:25:07
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:25:08
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:25:09
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:25:09
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:25:09
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:25:10
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:25:11
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:25:12
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:25:14
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:25:15
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:25:15
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:25:16
Zen-Fire Alert Message: PnL Connection Broken. | 2013-04-21 13:25:16
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:25:17
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:25:18
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:25:18
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:25:18
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:25:20
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:25:20
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:25:20
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:25:20
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:25:22
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:25:22
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:25:23
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:25:23
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:25:24
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:25:25
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:25:26
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:25:26
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:25:26
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:25:28
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:25:28
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:25:29
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:25:29
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:25:30
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:25:31
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:25:31
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:25:32
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:25:32
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:25:33
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:25:34
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:25:34
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:25:34
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:25:36
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:25:36
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:25:37
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:25:37
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:25:38
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:25:39
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:25:39
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:25:39
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:25:40
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:25:41
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:25:42
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:25:42
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:25:42
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:25:44
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:25:44
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:25:45
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:25:45
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:25:46
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:25:47
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:25:47
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:25:47
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:25:48
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:25:49
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:25:50
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:25:50
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:25:50
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:25:52
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:25:52
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:25:53
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:25:53
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:25:54
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:25:55
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:25:56
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:25:56
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:25:56
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:25:58
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:25:58
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:25:59
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:25:59
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:26:00
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:26:01
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:26:01
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:26:01
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:26:02
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:26:03
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:26:04
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:26:04
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:26:04
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:26:06
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:26:06
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:26:06
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:26:07
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:26:08
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:26:08
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:26:09
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:26:09
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:26:10
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:26:11
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:26:12
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:26:12
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:26:12
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:26:14
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:26:14
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:26:14
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:26:14
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:26:16
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:26:16
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:26:17
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:26:17
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:26:18
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:26:19
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:26:20
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:26:20
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:26:21
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:26:22
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:26:22
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:26:22
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:26:23
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:26:24
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:26:25
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:26:25
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:26:25
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:26:27
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:26:27
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:26:28
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:26:28
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:26:29
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:26:30
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:26:31
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:26:33
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:26:33
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:26:34
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:26:35
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:26:35
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:26:36
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:26:36
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:26:37
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:26:38
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:26:39
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:26:40
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:26:40
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:26:41
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:26:42
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:26:43
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:26:43
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:26:43
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:26:45
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:26:45
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:26:45
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:26:46
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:26:47
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:26:47
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:26:49
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:26:49
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:26:49
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:26:51
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:26:51
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:26:51
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:26:52
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:26:53
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:26:53
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:26:54
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:26:54
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:26:55
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:26:56
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:26:57
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:26:57
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:26:57
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:26:59
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:26:59
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:27:00
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:27:00
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:27:01
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:27:02
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:27:02
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:27:03
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:27:03
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:27:04
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:27:05
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:27:07
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:27:09
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:27:09
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:27:11
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:27:11
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:27:13
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:27:13
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:27:15
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:27:15
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:27:15
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:27:17
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:27:17
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:27:19
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:27:19
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:27:20
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:27:21
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:27:21
Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-21 13:27:22
Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-21 13:27:22
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:27:23
Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-21 13:27:24
Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-21 13:27:25

[2013-04-21 19:35:14]
Sierra Chart Engineering - Posts: 56288
The behavior of the Rithmic API is rather unusual. Our recommendation is to wait until the market is open or close to open, and at that time restart Sierra Chart and try connecting again. This is the main problem:

Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied

This error originates from the Rithmic system. You will need to ask your Broker about it if you continue to have difficulty.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2013-04-21 19:36:15

To post a message in this thread, you need to login with your Sierra Chart account:

Login


Login Page - Create Account