Support Board
Date/Time: Mon, 15 Sep 2025 07:09:17 +0000
Confirm all is good to trade for
View Count: 592
| [2021-03-30 20:42:56] |
| User118473 - Posts: 16 |
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Hi, Could we please check below (1) and (2) has been updated correctly done and all is good to trade? (1) Within Sierra Chart, set Global Settings >> Data/Trade Service Settings >> Current Selected Service to SC Data-All Services. (2) And then translate the symbols for your Chartbooks with this Edit menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) Also, what day of month is bill due and how can i update credit card on file for below? > "- Package 11 (Advanced + Denali Data Feed Fee): $46.00 USD per month > - "Full CME Group with Market Depth" Exchange Fee: $31.40 USD per > month" Thank you, Jonathan |
| [2021-03-30 20:44:25] |
| User118473 - Posts: 16 |
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Also, on Sierra Chart doesn't reflect correct balance from AMP Thank you |
| [2021-03-30 21:15:11] |
| John - SC Support - Posts: 41793 |
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AMP stopped supporting the Sierra Chart Order Routing Service about a month ago, so they should have moved you to CQG for your order routing. If you do not have your CQG information, then check with AMP to get the information. Once you have that, then follow these instructions to setup your Sierra Chart to CQG: CQG Trading Platform Service: Setup Instructions After you finish the setup to CQG, then open your Chartbooks and select Edit >> Translate Symbols to Current Service. This will translate your symbols to CQG symbols. After you do this, then you would be ready to place trades, and your Account Balance will show properly. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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