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Date/Time: Fri, 19 Apr 2024 23:56:12 +0000

How to Post a Message for Support

NYSE Tick data

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[2014-03-05 09:23:20] #1 [Go To First Post]
User96105 - Posts: 113
Hi, I didn't get any NYSE Tick data trough yesterday. Is there/was there a problem with feed? Thanks

[2014-03-05 15:34:50] #2 [Go To First Post]
User96105 - Posts: 113
Still no NYSE Tick data today!!

[2014-03-05 15:39:38] #3 [Go To First Post]
Sierra Chart - Max - Posts: 5590
Post a copy of the Message Log following the steps here: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support

[2014-03-05 16:19:41] #4 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
You need to update Sierra Chart to the current version. Follow the instructions here: http://www.sierrachart.com/index.php?l=doc/download.php#FastUpdate Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-03-05 16:45:58] #5 [Go To First Post]
User82076 - Posts: 16
I have the same problem, no NYSE TICK data (better to say no statistics data at all = Symbol unknown - having latest version 1102, package 5, data from OEC). Any suggestion? Date Time Of Last Edit: 2014-03-05 17:35:39

[2014-03-05 17:12:16] #6 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Update the Symbol Settings as explained here: http://www.sierrachart.com/index.php?l=doc/doc_GlobalSymbolSettings.php#UpdateSettings Let us know if that resolves the problem. Make sure you reconnect to the data feed after updating the symbol settings. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-03-05 17:18:30] #7 [Go To First Post]
User96105 - Posts: 113
That has worked for me thanks ~ I see you now offer S&P 500 Tick data ~ I'll give that a go. Many thanks

[2014-03-05 17:39:01] #8 [Go To First Post]
User82076 - Posts: 16
No change, it did not help. Symbol is unknown

[2014-03-05 17:54:33] #9 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
No change, it did not help. Symbol is unknown What specifically do you need help with? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2014-03-05 17:56:54] #10 [Go To First Post]
User82076 - Posts: 16
How to see the data from your Market statistics, I am used to see TICK from NYSE Resolved address ds4.sierracharts.com to IP 204.11.49.26 \| 2014-03-05 18:38:20 Symbol Error - TICK-NYSE is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract \| 2014-03-05 18:38:20 Symbol Error - TICK-NYSE is unknown, unavailable, or improperly formatted. FIX reject reason: Unknown contract \| 2014-03-05 18:38:20 The network socket is connected. \| 2014-03-05 18:38:20 HD Request # 6 - Sending historical data logon request message. \| 2014-03-05 18:38:20 HD Request # 6 - Requesting Intraday data. Max. days to return: 1095. Start Date-Time: 2014-03-05 17:37:38. Record interval: 0 \| 2014-03-05 18:38:20 HD Request # 7 - Error downloading historical Intraday data for TICK-NYSE. FIX reject reason: Unknown contract \| 2014-03-05 18:38:20 HD Request # 7 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for TICK-NYSE \| 2014-03-05 18:38:20 HD Request # 7 - Intraday download COMPLETE for TICK-NYSE \| 2014-03-05 18:38:20 Date Time Of Last Edit: 2014-03-05 18:00:41

[2014-03-05 18:37:03] #11 [Go To First Post]
ktfroy - Posts: 85
Great job on the new Tick-nyse (and other market statistics) data! The constant data flow in milli-seconds is the best I have seen to date. Very useful - Thanks

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