Support Board
Date/Time: Mon, 03 Nov 2025 20:31:58 +0000
question
View Count: 606
| [2021-03-26 15:58:14] |
| User902842 - Posts: 6 |
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were able to log into to charts but the data appears to be delayed do you know how to fix it? Regards Daniel |
| [2021-03-26 16:29:55] |
| John - SC Support - Posts: 42725 |
|
For complete details about real-time market data, refer to this page: Real-Time Data If you need Real-Time futures data, then refer to the following: Is Historical and Real-time Data Included? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-03-26 16:58:13] |
| User902842 - Posts: 6 |
|
I am a customer of transact. I changed my data feed to transact WS, inserted my UN, PW and account nummber. charts just say waiting to reconnect
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| [2021-03-26 19:19:24] |
| John - SC Support - Posts: 42725 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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