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Direct MessagesDate/Time: Fri, 03 May 2024 09:27:00 +0000
RE: Sierra Chart and Denali billing
View Count: 483
| [2021-03-17 15:43:48] |
| User225602 - Posts: 3 |
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I am very frustrated. I thought I was doing a good thing by signing up through Sierra Chart directly for billing and the Denali service. I have been told by my broker that they will no longer be able to offer support and that Sierra Chart will be doing all support in the future. The problem is that Sierra Chart does NOT intend to have phone support even though you are now handling Sierra Chart and Denali for me. This is not okay with me. What will happen if my computer goes down or there is some issue that needs immediate response with a trade. This can't be true. Surely, you would not think that it is okay for you to be the middle man for the exchange with no emergency backup for traders? I knew that you didn't offer phone support for the platform but it never occurred to me that anyone would attempt this without phone support. What would one do in case of an emergency. I am very frustrated because it has taken me a very long time to learn your software and it looks like now, I must switch platforms. I am also very upset that I already paid for the software and Denali but didn't need to because I am paid through the end of the month for CQG and Sierra Chart. Please respond ASAP so I know if this no phone support for trades is true so that I can make other arrangements immediately. Regards, |
| [2021-03-17 17:12:19] |
| John - SC Support - Posts: 31334 |
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Support for Trades is still handled by your broker. That has not changed. You should not have paid for your Sierra Chart twice. What we see is that you paid AMP for the month of March and that has set your current End Date to April 10, 2021. You then changed to Package 11 on March 7, 2021, which changed your end-date to April 2, 2021 (when you change packages, the end-date changes, we do not charge your account). You have since then added funds to your account, but there has not been any reason for those funds to be used so they are still there. You can always see the status of your account from the Control Panel on our website, which can be accessed by selecting Help >> Account Control Panel from within the Sierra Chart software. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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